• Advising our clients and working on platforms such as Google Cloud Platform as well as AWS, Azure, Alibaba Cloud, or hybrid environments • Point of contact and implementer for technical inquiries and solutions (in the context of Technical FinOps, cloud governance, architecture, Kubernetes, migration strategies, etc.) • Designing and developing cloud migration strategies with FinOps considerations • Technical consulting for the introduction of cloud solutions (AWS, Azure, GCP, etc.) across various platforms and their technical implementation • Advising on the adoption of FinOps principles and FinOps strategies • Standardizing Continuous Integration and Continuous Delivery • Evaluating system and software engineering tools and processes • Developing system specifications for our clients' environments

• Translate third-party logistics (3PL) operational execution into actionable, data-driven insights that improve service reliability, scalability, and financial performance. • Analyze warehouse, transportation, and last-mile performance across the 3PL network to identify trends, risks, and opportunities. • Own and evolve KPIs related to productivity, utilization, capacity, SLA adherence, service failures, and cost drivers. • Partner with Operations, Transportation, Finance, Technology, Product, Sales, and Client teams to support data-driven decision making.

• Provide strategic leadership and oversight across donor support functions, including gift processing, acknowledgment and fulfillment, and service center operations. • Define and implement an integrated operating model that aligns processes, technology, and performance metrics across all functions. • Align donor support operations with strategic fundraising priorities, campaigns, and the end-to-end donor journey. • Ensure donor support functions collectively deliver a consistent, high-quality end-to-end donor experience. • Lead cross-functional collaboration to improve coordination, reduce silos, and ensure a seamless donor experience. • Contribute to and operationalize fundraising strategy by aligning operational capabilities with organizational growth goals. • Lead change management efforts to evolve operations, systems, and team structures in response to organizational needs. • Establish and monitor SLAs and KPIs across all donor support functions to ensure performance, quality, and donor experience standards are consistently met. • Drive continuous improvement initiatives to enhance efficiency, accuracy, and scalability of operations. • Identify and implement technology solutions—including automation, workflow tools, and self-service capabilities—to streamline processes, reduce manual effort, and improve speed, accuracy, and donor responsiveness. • Ensure operational readiness and capacity planning to support campaign growth and seasonal volume fluctuations. • Leverage data, reporting, and analytics to inform decision-making and identify performance improvement opportunities. • Ensure consistent implementation of quality assurance practices across all functional areas. • Lead and develop managers across donor support functions, fostering accountability, collaboration, and high performance. • Establish clear goals, expectations, and performance management practices across teams. • Promote a service-oriented culture that prioritizes donor experience and operational excellence. • Monitor donor feedback and service trends to inform improvements in retention and engagement. • Develop and manage budgets across donor support operations, including processing, fulfillment, and service functions.

• Own the end-to-end creative operations workflow across strategy, production, post-production, QC, and delivery • Identify bottlenecks and redesign workflows for efficiency and scalability • Build automations and integrations that reduce manual work and improve visibility • Create structured approaches for prioritization, triage, and workload management • Partner with internal tooling teams to ensure workflows evolve alongside platform capabilities • Build systems for capacity planning, resource allocation, and workload balancing • Partner with strategy, production, and creative leads to maximize output and remove bottlenecks • Develop dashboards and reporting that provide visibility into pipeline health, utilization, and delivery risk • Identify opportunities to automate operational work using AI, LLMs, and workflow tools • Build, implement, and measure operational improvements • Create and maintain SOPs that document and standardize key workflows • Drive a culture of continuous improvement and operational excellence