Role Description Le conseiller médical fournit une expertise clinique indépendante et un soutien-conseil à l’ensemble des services de télésanté d’ASG, avec un fort accent sur le programme de soins virtuels. Il contribue à l’élaboration et à la révision des politiques cliniques, des parcours de soins, des lignes directrices et du contenu en télésanté, et soutient les activités d’assurance qualité, d’évaluation des programmes et d’arbitrage médical. Le rôle consiste également à conseiller sur des initiatives de recherche ou des projets pilotes, les protocoles d’escalade et les meilleures pratiques émergentes, tout en assurant la liaison avec les autorités sanitaires régionales, le ministère de la Santé et d’autres parties prenantes. Le conseiller médical joue un rôle clé pour garantir l’alignement des programmes avec les pratiques fondées sur des données probantes et les normes réglementaires. Responsibilities - Fournir une expertise clinique indépendante et un soutien-conseil aux programmes de télésanté, avec un accent particulier sur la clinique de soins virtuels. - Conseiller sur l’élaboration, l’amélioration et la révision périodique des politiques cliniques, des parcours de soins et des protocoles de programme. - Agir à titre de consultant médical pour l’établissement et la révision annuelle des lignes directrices cliniques du service 811 et d’autres contenus de télésanté. - Participer aux initiatives d’assurance et d’amélioration de la qualité, incluant les revues de dossiers, les audits de documentation, l’analyse des tendances et l’arbitrage médical, en fournissant des recommandations non contraignantes à des fins de qualité, de sécurité et de formation. - Fournir une contribution clinique concernant les événements liés à la sécurité des patients, les plaintes, les stratégies d’atténuation des risques et la conception des protocoles d’escalade pour le personnel de soins virtuels. - Contribuer à l’évaluation des programmes, à l’expansion des services, à la mise en œuvre de nouvelles initiatives ainsi qu’aux projets de recherche ou pilotes, d’un point de vue clinique. - Participer à des rencontres régulières avec le chef d’équipe des infirmières praticiennes et le gestionnaire de la pratique clinique afin d’offrir une orientation clinique et de soutenir les discussions au niveau des programmes. - Agir comme agent de liaison clinique auprès des autorités sanitaires régionales, du ministère de la Santé et d’autres partenaires du système. - Représenter l’organisation lors de forums publics, de comités consultatifs et de réunions avec les parties prenantes, en apportant une perspective clinique experte. - Surveiller les meilleures pratiques émergentes en télésanté, y compris les soins virtuels, et formuler des recommandations pour l’alignement des programmes. Qualifications - Expérience dans la prestation de conseils cliniques, de soutien-conseil ou de consultation à l’échelle des programmes dans des milieux de soins de santé. - Expérience en soins virtuels, en télésanté ou en services de santé numériques fortement souhaitée. - Expérience démontrée en assurance qualité, gouvernance médicale, recherche ou évaluation de projets pilotes. - Expérience dans l’interprétation de lignes directrices cliniques, l’élaboration de protocoles ou l’examen de pratiques fondées sur des données probantes. - Expérience de collaboration avec des partenaires du système de santé, des organismes gouvernementaux ou des associations professionnelles (un atout). - Connaissance démontrée du système de santé du Nouveau-Brunswick, y compris les soins primaires, les autorités sanitaires régionales et les programmes de santé provinciaux. Requirements - Diplôme en médecine (MD ou équivalent) d’une faculté de médecine reconnue. - Médecin autorisé et en règle auprès du Collège des médecins et chirurgiens du Nouveau-Brunswick (CMCNB). - Autorisé à exercer et à détenir des privilèges au sein du Réseau de santé Horizon et du Réseau de santé Vitalité. - Expérience clinique récente en soins primaires, soins urgents, médecine d’urgence ou autres spécialités pertinentes. Skills and Competencies - Excellente connaissance des normes réglementaires et professionnelles applicables aux médecins du Nouveau-Brunswick. - Capacité d’analyser des données cliniques, d’identifier des tendances et de formuler des recommandations non contraignantes. - Expérience ou aisance avec les systèmes de DME/DSE, les applications de soins virtuels et les outils CRM à des fins de supervision de programme, de conseils et de suivi de la qualité. - Excellentes aptitudes en communication et en collaboration avec les équipes internes et les parties prenantes externes. - Maîtrise bilingue de l’anglais et du français, à l’oral comme à l’écrit. - Capacité d’appliquer une expertise clinique à l’échelle des programmes ou des systèmes tout en respectant l’autonomie décisionnelle des fournisseurs contractuels. - Capacité d’interpréter les données provenant des plateformes de soins virtuels et de soutenir des recommandations visant l’amélioration des lignes directrices cliniques ou des flux de travail. - Compréhension des besoins en soins de santé, des défis d’accès aux services et des priorités en santé des populations du Nouveau-Brunswick. Home Office Requirements - Capacité de mobilité, de coordination œil-main et d’identification des lettres, chiffres et symboles. - Travail en position assise prolongée requis, avec des périodes occasionnelles de station debout, de marche et d’atteinte. - Utilisation fréquente d’un ordinateur et du clavier; capacité de soulever occasionnellement jusqu’à 10 livres. Des mesures d’adaptation raisonnables peuvent être offertes. - Connexion Internet haute vitesse fiable. - Espace de travail privé et sécuritaire afin d’assurer la confidentialité des patients. - Ordinateur ou portable capable d’exécuter plusieurs applications et plateformes de soins virtuels. Language Skills - La maîtrise de l’anglais et du français est requise. Le poste consistera principalement à accompagner des patients anglophones; toutefois, des échanges occasionnels avec des patients francophones pourront également être requis. Additional Information - Il s’agit d’un poste de travailleur autonome. - Le candidat doit être titulaire d’un permis d’exercice au Nouveau-Brunswick. Disclaimer La description ci-dessus décrit la nature générale du travail effectué, les compétences généralement requises et les conditions de travail habituelles. Elle ne constitue pas une liste exhaustive de toutes les exigences ou responsabilités pouvant être demandées aux titulaires du poste. Les tâches peuvent être modifiées à la discrétion de l’entreprise.

• Provides direct, engaging synchronous and asynchronous learning experiences for students daily • Provides targeted, personalized feedback using a variety of techniques • Differentiates instruction based on student level of mastery • Schedules time daily to access learning management system and review student progress and grade submitted assignments • Creates a welcoming class environment adhering to course set-up and management guidelines • Analyzes student data and identifies appropriate actions that improve student achievement • Supports in-class facilitators with classroom management, curricular and instructional issues • Establish and maintain positive rapport with families and proactively communicates with all stakeholders in a timely manner

Role Description Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. - Serves as a messenger and conveyor of faith, mission, and purpose. - Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry - Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. - Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. - May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to: - Family matters - Divorce - Serious illness - Care of aging parents - Death and grief recovery - Parenting - Financial situations that may include debt discussions, budgeting, and other life issues related to financial stress - Any other personal issues - Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. - May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. - May make jail visits to employees and immediate family members. - Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. - May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. - May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. - Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. - Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). - Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. - With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Qualifications - Ability to work as a member of an interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. - Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees, and their families. Skills to cope with stressful situations and able to document accurately according to standards. - Spiritual maturity and commitment to a Christian lifestyle and to MCHAP's Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. - Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. - Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. - Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. - Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. - Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Requirements - Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

Role Description Arthrex is actively searching for a Technical Service Representative I to act as an initial point of contact for Synergy Technical Support requests from customers and sales representatives. They are to provide customers and sales representatives with technical information about Synergy products and accessories and serve as the main troubleshooting point of contact for the Arthrex RMA process. This individual must be available to work 8:00am - 5:00pm PST/9:00am MST - 6:00pm MST/10:00am CT - 7:00pm CT/11:00am to 8:00pm EST. - Keep current on administrative responsibilities such as maintaining customer and Arthrex service records. - Manage clean hand-off of customer service requests to the appropriate Arthrex team. - Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. - Escalate at-risk customers to the appropriate Arthrex team promptly and work closely with internal partners and the customer to define and implement corrective action plans. - Demonstrate ability to communicate clearly and effectively with coworkers and customers (verbally and in writing). - Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. - Interface with external customers such as distributors, sales reps, and medical professionals to resolve customer issues promptly. - Deliver world-class phone support to Arthrex sales agency representatives and medical facility employees. - Intake and route product-related issues through the ticketing system. - Support the Technical Assistance Center team by providing accurate and timely RMAs. - Facilitate customer service functions such as account credits, product exchanges, upgrades, or replacement. - Collaborate effectively with internal customers such as Quality, Logistics, Contracts, and Customer Service teams to ensure customer issues are resolved in a timely manner. Qualifications - HS Diploma required. - AA, AS or higher in a technical field preferred. - Experience with business applications such as databases, data entry, or ERP systems is required. - Experience working directly with customers and sales representatives in customer service capacity required. - Experience with Salesforce (or other CRM/SMS systems), particularly in a ticketing or customer service capacity preferred. - Experience working in a regulated industry such as medical device, pharma, defense, etc., preferred. Requirements - Strong time management and organization skills. - Ability to juggle multiple responsibilities. - Strong communication (written and oral) and presentation skills. - Ability to work comfortably across different areas of business. - Problem-solving and critical thinking skills. - Ability to learn new skills and technologies to perform job duties. - Knowledge of ERP and CRM systems and best practices. - Properly capture and document customer inputs. - Ability to research and triage customer needs and communicate across relevant teams. - Ability to think creatively and analytically. - Strong sense of ownership and responsibility. - Calm and patient demeanor when working under pressure. - Ability to work with personnel of various skill sets and education levels; ability to interface with personnel across multi-functional departments preferred. - Ability to interface with both internal team members and external customers as part of a solution-based service process preferred. Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP)