Foundever

Foundever describes itself as a global leader in the customer experience (CX) industry. The company is on a mission to be the team and the solution behind the best customer experie

Bilingual Medical Advisor

Location

Canada

Posted

4 days ago

Salary

C$18K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Medical Advisor

Foundever

Role Description Le conseiller médical fournit une expertise clinique indépendante et un soutien-conseil à l’ensemble des services de télésanté d’ASG, avec un fort accent sur le programme de soins virtuels. Il contribue à l’élaboration et à la révision des politiques cliniques, des parcours de soins, des lignes directrices et du contenu en télésanté, et soutient les activités d’assurance qualité, d’évaluation des programmes et d’arbitrage médical. Le rôle consiste également à conseiller sur des initiatives de recherche ou des projets pilotes, les protocoles d’escalade et les meilleures pratiques émergentes, tout en assurant la liaison avec les autorités sanitaires régionales, le ministère de la Santé et d’autres parties prenantes. Le conseiller médical joue un rôle clé pour garantir l’alignement des programmes avec les pratiques fondées sur des données probantes et les normes réglementaires. Responsibilities - Fournir une expertise clinique indépendante et un soutien-conseil aux programmes de télésanté, avec un accent particulier sur la clinique de soins virtuels. - Conseiller sur l’élaboration, l’amélioration et la révision périodique des politiques cliniques, des parcours de soins et des protocoles de programme. - Agir à titre de consultant médical pour l’établissement et la révision annuelle des lignes directrices cliniques du service 811 et d’autres contenus de télésanté. - Participer aux initiatives d’assurance et d’amélioration de la qualité, incluant les revues de dossiers, les audits de documentation, l’analyse des tendances et l’arbitrage médical, en fournissant des recommandations non contraignantes à des fins de qualité, de sécurité et de formation. - Fournir une contribution clinique concernant les événements liés à la sécurité des patients, les plaintes, les stratégies d’atténuation des risques et la conception des protocoles d’escalade pour le personnel de soins virtuels. - Contribuer à l’évaluation des programmes, à l’expansion des services, à la mise en œuvre de nouvelles initiatives ainsi qu’aux projets de recherche ou pilotes, d’un point de vue clinique. - Participer à des rencontres régulières avec le chef d’équipe des infirmières praticiennes et le gestionnaire de la pratique clinique afin d’offrir une orientation clinique et de soutenir les discussions au niveau des programmes. - Agir comme agent de liaison clinique auprès des autorités sanitaires régionales, du ministère de la Santé et d’autres partenaires du système. - Représenter l’organisation lors de forums publics, de comités consultatifs et de réunions avec les parties prenantes, en apportant une perspective clinique experte. - Surveiller les meilleures pratiques émergentes en télésanté, y compris les soins virtuels, et formuler des recommandations pour l’alignement des programmes. Qualifications - Expérience dans la prestation de conseils cliniques, de soutien-conseil ou de consultation à l’échelle des programmes dans des milieux de soins de santé. - Expérience en soins virtuels, en télésanté ou en services de santé numériques fortement souhaitée. - Expérience démontrée en assurance qualité, gouvernance médicale, recherche ou évaluation de projets pilotes. - Expérience dans l’interprétation de lignes directrices cliniques, l’élaboration de protocoles ou l’examen de pratiques fondées sur des données probantes. - Expérience de collaboration avec des partenaires du système de santé, des organismes gouvernementaux ou des associations professionnelles (un atout). - Connaissance démontrée du système de santé du Nouveau-Brunswick, y compris les soins primaires, les autorités sanitaires régionales et les programmes de santé provinciaux. Requirements - Diplôme en médecine (MD ou équivalent) d’une faculté de médecine reconnue. - Médecin autorisé et en règle auprès du Collège des médecins et chirurgiens du Nouveau-Brunswick (CMCNB). - Autorisé à exercer et à détenir des privilèges au sein du Réseau de santé Horizon et du Réseau de santé Vitalité. - Expérience clinique récente en soins primaires, soins urgents, médecine d’urgence ou autres spécialités pertinentes. Skills and Competencies - Excellente connaissance des normes réglementaires et professionnelles applicables aux médecins du Nouveau-Brunswick. - Capacité d’analyser des données cliniques, d’identifier des tendances et de formuler des recommandations non contraignantes. - Expérience ou aisance avec les systèmes de DME/DSE, les applications de soins virtuels et les outils CRM à des fins de supervision de programme, de conseils et de suivi de la qualité. - Excellentes aptitudes en communication et en collaboration avec les équipes internes et les parties prenantes externes. - Maîtrise bilingue de l’anglais et du français, à l’oral comme à l’écrit. - Capacité d’appliquer une expertise clinique à l’échelle des programmes ou des systèmes tout en respectant l’autonomie décisionnelle des fournisseurs contractuels. - Capacité d’interpréter les données provenant des plateformes de soins virtuels et de soutenir des recommandations visant l’amélioration des lignes directrices cliniques ou des flux de travail. - Compréhension des besoins en soins de santé, des défis d’accès aux services et des priorités en santé des populations du Nouveau-Brunswick. Home Office Requirements - Capacité de mobilité, de coordination œil-main et d’identification des lettres, chiffres et symboles. - Travail en position assise prolongée requis, avec des périodes occasionnelles de station debout, de marche et d’atteinte. - Utilisation fréquente d’un ordinateur et du clavier; capacité de soulever occasionnellement jusqu’à 10 livres. Des mesures d’adaptation raisonnables peuvent être offertes. - Connexion Internet haute vitesse fiable. - Espace de travail privé et sécuritaire afin d’assurer la confidentialité des patients. - Ordinateur ou portable capable d’exécuter plusieurs applications et plateformes de soins virtuels. Language Skills - La maîtrise de l’anglais et du français est requise. Le poste consistera principalement à accompagner des patients anglophones; toutefois, des échanges occasionnels avec des patients francophones pourront également être requis. Additional Information - Il s’agit d’un poste de travailleur autonome. - Le candidat doit être titulaire d’un permis d’exercice au Nouveau-Brunswick. Disclaimer La description ci-dessus décrit la nature générale du travail effectué, les compétences généralement requises et les conditions de travail habituelles. Elle ne constitue pas une liste exhaustive de toutes les exigences ou responsabilités pouvant être demandées aux titulaires du poste. Les tâches peuvent être modifiées à la discrétion de l’entreprise.

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