• Support strategic customer accounts as a technical and operationalization-focused resource. • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner. • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. • Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. • Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. • Configure response workflows, notifications, escalation paths, and customer-approved behaviors. • Translate customer SOC practices into precise, approved Dropzone behavior. • Help customers identify functional alternatives or product-supported paths before escalating product gaps. • Open and document internal support or product cases when customer needs cannot be met through existing functionality. • Produce tuning, efficacy, and operationalization reports for strategic accounts. • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

Company Description Hi, we're Nexthink. We're not just the leader in the digital employee experience category; we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates responses, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $100M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but we're just getting started. #LI-Hybrid Job Description To support Nexthink Accelerate Services, we are looking for an Automation Engineer who will work very closely with our delivery consultants to perform feasibility study and design automation solutions to address customers' infrastructure and system issues and/or problems. The main responsibilities of the role are as follows: - Analyze and evaluate requirements via thorough understanding of all parameters interacting and affecting system. - Design, develop and test scripts/automation modules for production systems - Create and maintain workflows. - Create and maintain script documentation. - Integrate PowerShell with multiple systems using APIs. - Maintain, improve, and add new features to legacy code. Qualifications - BA/BS preferred in computer science, computer engineering - Minimum of 3 years of experience in developing - Strong scripting knowledge in PowerShell supporting large Windows infrastructure environments. - Strong in Bash Scripting in MacOS environments - Working with API and webhooks is a plus - Good knowledge of Python Scripting. - Experience with contemporary development tools such as Git. - Ability to interface with other applications like Service Now and other IT applications. - Experienced in the development of PowerShell for the Office 365 product suite, including - SharePoint - Teams - Office Administration - Azure Active Directory - Good knowledge and understanding of infrastructure, networking, and security. - Strong attention to detail with excellent time management and organisation skills. - Excellent problem-solving skills. - Excellent communication skills and the ability to work effectively in a high-paced environment. - Ability to quickly learn new technologies in an unsupervised environment. Additional Information We are 1,000+ employees strong in 21 countries across 8 time zones, speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision, as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, assuring with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. The Opportunity: TrueML Products is seeking a highly experienced and motivated Sr Quality Engineer II to join our dynamic team and serve as a technical lead in our Quality Engineering team. This role is critical in driving our overall quality strategy, establishing best practices, and ensuring the delivery of high-quality software products. This position will report to the Manager, Quality Engineering and be deeply involved in defining the test automation architecture. The ideal candidate is hands-on, with a process improvement mindset. We are looking for someone who is eager to solve complex testing challenges and leverages GenAI tooling as a second-nature. Work-Life Benefits - Unlimited PTO - Medical benefit contributions in congruence with local laws and type of employment agreement What You’ll Do: - Technical Leadership: - Define and champion QE best practices, standards, and processes within the team and across engineering. - Evaluate and recommend new testing tools, technologies, and methodologies to enhance quality and efficiency, with a specific focus on promising agentic AI-powered solutions. - Drive the quality strategy and execution for significant product areas or projects. - Design, develop, and implement a scalable and maintainable test automation framework. - Drive improvements in QE processes, methodologies, and tools. - Participate in architectural discussions, providing input on testability and quality considerations. - Collaborate with development and product teams to integrate quality practices throughout the SDLC (Shift-Left). - Lead code reviews and provide constructive feedback on test automation code. - Provide technical guidance and support to QE team members, fostering their growth and development. - Hands-on Quality Engineering: - Design, develop, execute, and maintain automated test scripts for functional, regression, performance, and security testing. - Analyze application and system architectures to identify potential quality issues and design effective test strategies. - Perform exploratory, integration, and end-to-end testing - Identify, isolate, report, and track defects, working closely with developers to ensure resolution. - Analyze test results, generate test reports, and provide quality metrics to stakeholders. - Contribute to CI/CD pipeline integration for automated testing. - Stay current with industry trends and advancements in software testing and quality assurance, particularly in the rapidly evolving field of generative AI for QE. Required Qualifications: - Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - 7+ years of experience in software quality engineering, with a strong emphasis on test automation. - Experience in building, and maintaining robust test automation frameworks (e.g., using Selenium, Cypress, Playwright, Appium, REST Assured, Pytest, JUnit/TestNG). - Strong programming/scripting skills in one or more languages (e.g., Python, Java, JavaScript, C#). - Strong understanding of software QA methodologies, tools, and processes. - Experience with API testing and automation tools (e.g., Postman, SoapUI). - Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps, GitHub Actions). - Experience with version control systems (e.g., Git). - Experience leveraging GenAI tooling to generate tests and enhance test coverage - Excellent problem-solving, analytical, and debugging skills. - Strong communication and interpersonal skills Preferred Qualifications: - Master's degree in a related field. - Experience with performance and load testing tools (e.g., JMeter, k6, LoadRunner). - Experience with security testing concepts and tools. - Experience testing cloud-based applications (AWS, Azure, GCP). - Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). - Experience with databases and SQL. We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference. Our Dedication to Diversity & Inclusion TrueML is an equal-opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description We are seeking an organized and client-focused Work From Home Travel Planner to assist clients with researching destinations, coordinating travel details, and organizing personalized travel plans. This fully remote role is ideal for someone who enjoys travel, working with people, and managing details to help create smooth and well-organized trips. In this role, you will: - Communicate with clients to understand their travel preferences, timelines, and general goals for their trip. - Assist with researching destinations, reviewing available travel options, and helping coordinate reservations such as accommodations, cruises, vacation packages, and activities. - Help organize itineraries, confirm travel details, and ensure all information is accurate and properly documented. The ideal candidate is detail-oriented, proactive, and comfortable working independently in a remote environment. Strong communication skills and the ability to stay organized while managing multiple requests are essential to providing clients with a positive and seamless travel planning experience. Qualifications - Strong communication and organizational skills - Attention to detail and ability to manage multiple tasks - Comfortable using online platforms and digital tools - Ability to work independently in a remote environment - Customer service, hospitality, or administrative experience is helpful but not required Requirements - 100% remote work environment - Structured training and ongoing support provided - Opportunity to develop skills in travel planning and client coordination - Supportive team environment with growth opportunities - Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions