Role Description - Einsatz und Administration von Claude Cowork zur Automatisierung von Datei- und Aufgabenmanagement im Unternehmensalltag - Entwicklung und Pflege von Code-Projekten mit Claude Code (agentenbasierte Softwareentwicklung über die Kommandozeile) - Konzeption und Umsetzung von KI-gestützten Workflows für interne Teams - Integration von Claude-Tools in bestehende Systeme und Prozesse - Schulung und Unterstützung von Kolleginnen und Kollegen im Umgang mit KI-Werkzeugen - Evaluierung neuer KI-Funktionen und -Modelle sowie Ableitung von Handlungsempfehlungen - Prompt Engineering und Optimierung von KI-Anwendungsfällen im Unternehmen Qualifications - Sehr gute praktische Kenntnisse in Claude Cowork und Claude Code - Fundiertes Verständnis der Anthropic Claude Modellpalette (Claude Opus, Sonnet, Haiku) - Erfahrung im Umgang mit der Anthropic API und Prompt Engineering - Erfahrung mit agentenbasierter KI und automatisierten Workflows Requirements - Ausgeprägte Affinität für neue Technologien und digitale Innovation - Selbstständige, strukturierte und lösungsorientierte Arbeitsweise - Kommunikationsstärke und Freude daran, Wissen im Team zu teilen - Hohe Lernbereitschaft in einem sich schnell entwickelnden Fachgebiet Benefits - 100 % Remote – arbeite von überall - Spannende Aufgaben an der Spitze der KI-Entwicklung - Flexible Arbeitszeiten in einem herzlichen, werteorientierten Unternehmen - Zugang zu den neuesten KI-Tools und kontinuierliche Weiterbildung - Flache Hierarchien und kurze Entscheidungswege - Ein sinnstiftendes Arbeitsumfeld bei Nature Heart

• Receiving and processing partner requests for online transfer bookings. • Supporting partners at all stages of working with the online product. • Interacting with suppliers regarding bookings via email and phone. • Utilizing CRM systems and our internal databases efficiently.

• Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

Title: Customer Service Agent Location: GA-Atlanta Job Description: Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Initial training will take place during your first two weeks. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.