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Customer Service Agent, Voice
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Agent, Voice
Satellite Office
• Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.
Job Requirements
- Previous customer service experience, ideally in a call centre or voice support environment.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities with a solution-focused mindset and empathy for customers.
- Proficiency with CRM systems and telephony platforms; Comfortable working remotely with effective time management and a reliable home working environment.
- Ability to multitask, maintain attention to detail and handle numerical information accurately.
- Experience in customer retention or subscription management is desirable.
- Team player with a positive attitude towards continuous improvement.
Benefits
- You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
- You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
- You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
- You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
- You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.
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