• Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

Title: Customer Service Agent Location: GA-Atlanta Job Description: Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Initial training will take place during your first two weeks. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 8:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

• Coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment. • Ensure continuity of housing by proactively managing extensions, resolving in-stay service issues, and maintaining strong communication between insureds, adjusters, and landlords. • Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs. • Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders. • Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity. • Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns. • Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements. • Investigate and resolve issues related to property conditions, damages, and vendor performance. • Maintain accurate financial and operational records, including: updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation. • Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness. • Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency. • Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination. • Handle multiple claims simultaneously while meeting service level expectations and deadlines.

Role Description Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment. As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance. You will work closely with senior team members to escalate and resolve more complex problems. This position offers excellent opportunities for learning and professional growth within Broadpin’s Managed Services organization. Qualifications - Basic knowledge of IT systems and a strong interest in IT support. - Fluency in Dutch and good communication skills in English are essential. - Customer-oriented with a patient and friendly approach. - Ability to work well in a team as well as independently. - Willingness to learn and develop IT skills. - Availability to work shifts and flexible hours as required. - Problem-solving mindset and ability to follow established procedures accurately. - Experience with ticketing systems is a bonus but not mandatory. Benefits - A wide range of competitive employee benefits. - A great deal of flexibility to work from home. - Training and development opportunities, personally as well as professionally. - A fun, fast-paced, and international environment.