• Provide first level customer service/ technical solutions in regard to client products. • Build and maintain positive customer relations by offering personalized solutions. • Strive to exceed expectations. • Ensure requests are handled appropriately by coordinating with various functions within the company. • Schedule service calls and follow up with customers/clients. • Troubleshoots and resolves technical issues using established diagnostics tools and procedures. • Responsible for accurate data input using prescribed applications. • Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer. • Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution. • Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues. • Answer inbound/outbound customer queries. • Approaches problems flexibly and can adapt and modify approach without compromising outcome.

• Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users • Support the management of deployment solutions, including building, testing, and debugging software packages • Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades • Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases • Assist with technical support activities, as well as routine maintenance and administration tasks • Collaborate with other IT teams to support shared server responsibilities and overall IT operations • Contribute to the delivery of new and enhanced services as part of ongoing projects • Support server-related tasks as assigned by the manager • Install software and maintain software portals • Manage IT collections and system configurations • Provide hands-on support to end users by investigating and resolving IT-related issues • Occasionally support activities outside core business hours for major projects or system changes

Role Description We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs. In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades. The Engineering System IT Support role is remote-based. What a typical day looks like: - Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users. - Support the management of deployment solutions, including building, testing, and debugging software packages. - Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades. - Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases. - Assist with technical support activities, as well as routine maintenance and administration tasks. - Collaborate with other IT teams to support shared server responsibilities and overall IT operations. - Contribute to the delivery of new and enhanced services as part of ongoing projects. - Support server-related tasks as assigned by the manager. - Install software and maintain software portals. - Manage IT collections and system configurations. - Provide hands-on support to end users by investigating and resolving IT-related issues. - Occasionally support activities outside core business hours for major projects or system changes. Qualifications - A bachelor’s degree in computer science or a related field. - Knowledge of Autodesk applications. - Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ). - Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge. - Ability to collaborate effectively within a multicultural and geographically distributed team. - Strong verbal and written communication skills in English. Benefits - An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success. - A competitive salary and benefits package which includes: - A merit-based annual pay review. - Enhanced annual leave. - Employee recognition scheme and long service awards. - Referral bonus. - Volunteer days. - Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year. - Sick pay scheme. - Cycle to Work scheme. - Enhanced maternity/paternity leave. - Flexible/Remote/Hybrid Work based on your Job Function. - Travel opportunities (role dependent). - Support in your well-being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice. - On-site trained Mental Health First Aiders. - Access to various discount programs (including food, activities, gym memberships etc.). Company Description Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.

Role Description Obecnie dla Zakładu Produkcji i Regeneracji Systemów Napędowych w Czechowicach-Dziedzicach rekrutujemy na stanowisko Młodszy specjalista ds. Logistyki (Płatny staż). Nauczymy Cię wszystkiego, co potrzebne do wykonywania obowiązków i rozwoju zawodowego oraz zapewnimy wsparcie i szkolenia. Skupimy się na praktycznych umiejętnościach i wiedzy, która pozwoli Ci sprawnie funkcjonować w naszym zespole. - Planowanie potrzeb materiałowych w oparciu o plany sprzedaży i produkcji - Weryfikacja respektowania przez dostawców dostaw materiału w oparciu o przesłane harmonogramy - Zapewnienie optymalnego poziomu zapasów - Kontakt z dostawcami, przewoźnikami i agencją celną - Współpraca z działem produkcji, obsługi Klienta, magazynem - Przygotowywanie raportów, udział w spotkaniach - Zlecanie i monitorowanie transportów importowych i eksportowych - Weryfikacja i potwierdzanie kosztów transportowych Qualifications - Jesteś absolwentem studiów I-ego lub II-ego stopnia lub aktualnym studentem II-V roku studiów związanych z logistyką lub logistyką i transportem, ekonomią lub zarządzaniem lub pokrewne - Posługujesz się językiem Angielskim w stopniu komunikatywnym - Jesteś dyspozycyjny/-na 5 dni w tygodniu (poniedziałek - piątek) - Znasz dobrze pakiet MS Office (Word, Excel) - Masz umiejętność pracy w zespole Benefits - Płatny staż z umową o pracę już od pierwszego dnia - Comiesięczną premię za wyniki zespołowe, premię wakacyjną oraz świąteczną - Dostęp do narzędzi stosowanych w globalnej organizacji nastawionej na innowacyjne rozwiązania i nowoczesne technologie - Ubezpieczenie na życie i zdrowie - Prywatną opiekę medyczną w Medicover - Bezpłatny parking - Stołówkę na terenie zakładu - Pomoc opiekuna stażu i szkolenia stanowiskowe Company Description Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.