Role Description We're growing - join our award winning culture as we serve members in your area! Under the general supervision of the EMR Applications Manager, this position supports care management to ensure delivery of high quality and cost-effective care by supporting the administration and function of the Electronic Member Record (EMR) application and related systems. Responsible for creating and maintaining tools necessary to implement, test, and train configuration of the EMR application and related systems. - Monitor the EMR applications and related systems, document and analyze problems. - Supports EMR and related systems performance by evaluating and resolving end user questions submitted through LCI’s helpdesk. - Create and monitor automated Microsoft workflows related to end-user processes. - Assist with implementation of configuration changes within the EMR and supporting systems, document configuration elements. - Test operational functions in the EMR test systems including when features are updated or new features are rolled out. - Assist with creating and maintaining training materials and end-user tools which may include both written and recorded materials. - Coordinate liaison activities in area of responsibility between LCI, EMR and related system vendors, as well as LCI’s Third Party Administrator. - Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act of 1996. Qualifications - Associate’s degree in Information Technology, other related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities). - A minimum of three to five (3-5) years of care management experience is highly preferred. - Experience in supporting an electronic medical record system is a plus. - Hands-on experience in process automation, best practice approach, technology efficiency, and effectiveness. - Understands the workflow and process requirements of complex application systems. - Excellent problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods. - Knowledge of EMR coding and crosswalk systems and security policies and procedures is preferred. - Ability to communicate effectively, establish, and maintain effective working relationships is necessary. - Current driver’s license, acceptable driving record and proof of adequate insurance required. Company Description Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin. - Our Mission: Empowering individuals. Strengthening communities. Inspiring futures. - Our Vision: To create a world we all want to live in. - Our Core Values: - Kindness – We believe kindness is always possible and that no compassionate act is ever wasted. - Inclusion – We believe that open hearts and open minds are the only path to a brighter future. - Trust – We believe that honesty is still in style and that promises still have power. We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.

Role Description Are you looking for a flexible remote opportunity where you can develop new skills while assisting people with exciting travel plans? We are currently expanding our team and seeking motivated individuals to join us as Beginner Travel Specialists. In this role, you'll help support clients as they explore destinations, review vacation options, and organize travel arrangements that fit their interests and schedules. This position is ideal for individuals who enjoy learning, communicating with others, and working in a remote environment. No previous travel industry experience is needed. We provide comprehensive training, ongoing support, and access to industry resources. What You'll Be Doing - Assist travelers with researching destination and vacation options - Help coordinate travel components such as hotels, resorts, cruises, transportation, and activities - Review available packages and promotional offers through approved supplier networks - Provide general travel information and helpful recommendations - Support reservation requests and booking-related follow-up - Verify itinerary details and travel information for accuracy - Maintain organized client records and planning documentation - Monitor supplier announcements, travel updates, and special offers - Participate in virtual workshops and ongoing learning opportunities Qualifications - Strong communication and customer-focused skills - Good organizational habits and attention to detail - Comfort using online tools and web-based platforms - A positive attitude and willingness to learn - Ability to manage responsibilities independently - Dependable work habits and time-management skills - Reliable internet service and basic computer proficiency - Interest in travel, hospitality, or client support Requirements - At least 18 years of age - Authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote work arrangement - Flexible scheduling opportunities - Step-by-step onboarding program - Continued training and professional development - Access to travel industry suppliers and booking resources - Travel incentives and exclusive industry perks - Advancement opportunities as skills and experience grow - Supportive and team-oriented virtual environment

Role Description The Doctor Concierge Specialist serves as the primary point of contact for doctor-level inquiries, complaints, and escalations related to revenue cycle, billing, claims, and operational issues. This role requires a professional who is calm under pressure, confident when engaging frustrated or demanding doctors, and capable of navigating complex revenue cycle processes to resolve issues accurately and promptly. Work is received via BIC ticket, inbound phone call, and email. Each interaction requires independent research, cross-functional coordination, and both verbal and written response. The specialist is expected to own each case from intake to resolution, communicating with clarity, professionalism, and accountability throughout. Essential Responsibilities: - Doctor & Provider Interaction: - Serve as the first point of escalation for Doctor concerns submitted via BIC ticket, phone, or email — responding within defined SLA timeframes. - Engage directly with physicians, practice managers, and provider office staff in a professional, composed, and solutions-oriented manner — including in high-tension or emotionally charged interactions. - De-escalate difficult conversations while maintaining accuracy, empathy, and brand standards. - Conduct follow-up calls and send written summaries to doctors upon case resolution. - Research & Case Management: - Investigate escalated issues by reviewing patient accounts, claim histories, EOBs, payment ledgers, and prior correspondence. - Coordinate with Revenue Cycle Management (RCM), billing, credentialing, and clinical operations teams to gather information and drive resolution. - Document all actions, findings, and outcomes in the BIC ticket system with accuracy and completeness. - Track open cases, manage follow-up timelines, and escalate unresolved issues appropriately. - Written & Verbal Communication: - Draft professional written responses to doctor inquiries and complaints — clear, concise, and free of jargon where appropriate. - Provide verbal explanations of billing processes, claim statuses, payment timelines, and clinical coding rationale in terms doctors and office staff can understand. - Prepare case summaries and resolution documentation for leadership review. - Revenue Cycle Support: - Demonstrate working knowledge of revenue cycle workflows including claim submission, adjudication, EOB interpretation, denial management, credentialing, and patient financial responsibility. - Identify patterns in doctor complaints that may signal systemic billing or operational issues and escalate trends to management. - Support compliance with payer contracts and internal policy when responding to doctor inquiries. Qualifications - 4+ years of customer service experience in a healthcare, dental, or medical billing environment. - 4+ years of direct experience interacting with doctors, clinicians, or provider offices — specifically managing escalations or complaints. Patient-facing experience alone does not satisfy this requirement. - 5+ years of working in revenue cycle with demonstrated experience in claims, EOBs, denials, adjustments, billing workflows, payer contracting. - Strong attention to detail in identifying inaccuracies and correcting account errors. - Ability to read and interpret office profit and loss statements (P&Ls) and how adjustments impact reporting. - Working knowledge of bad debt management and patient billing processes. - Strong knowledge of denial management, billing review, and exception handling processes. - Proven ability to manage audit workflows, documentation, and issue resolution from start to finish. - Proven ability to remain composed and professional when managing upset, demanding, or frustrated doctors. - Expected to resolve the majority of doctor escalations independently, without Director intervention, using sound judgment and cross-functional coordination. Escalates only complex regulatory or contractual issues. - Strong written communication skills — able to draft professional, accurate, and empathetic responses independently. Writing samples may be requested during the interview process. - Experience using ticketing or case management systems (BIC, Salesforce, or equivalent). - Proficiency in Microsoft Office and the ability to navigate multiple systems simultaneously — including EHR/PMS, ticketing system, billing software, and payer portals — while actively managing a live interaction. Preferred Qualifications - Experience in dental service organization (DSO) or multi-site healthcare environment. - Associate’s degree required; Bachelor’s degree in Healthcare Administration, Business, or a related field preferred. - Prior experience managing doctor-level escalations or serving as a doctor liaison. Benefits - Base pay range: $22.00-28.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) - This position will be based remotely. - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. - Shift: Monday through Friday 8am - 5pm - Compensation: $47,000 - $52,000 depending on location and experience. - Travel: 35% (could be higher or lower at times, but average is 35%) with overnights. Responsibilities: - Responsible for implementing company standards for store appearance and merchandise arrangement by working collaboratively with in-store personnel. - Assists new customers in initial store set up and optimal merchandise stocking techniques. - Evaluates current store stock level and replenishes inventory by placing actual orders or suggesting ordering quantities. - Responsible for removing damaged and outdated merchandise from shelves; returns process administered for qualified stores. - Actively involved in product relocation, store resets, and labeling for new and existing inventories. - Merchandises specific categories within a store environment using planogram implementation in conjunction with analytical store-specific data. - Serves as a front end consultant to customers when dealing with product placement and merchandising concepts. - Utilizes ABC reporting data to gauge product sales and ordering from DCs as well as generating tailored reports for store personnel on an as needed basis. - Prepares Store Layout & Design drawings using Visio software for qualified customers. - Records all store activities and observations into CRM. - Maintains ongoing collaborative efforts and communications with Community & Specialty Pharmacy, Health Systems, and Business Development Sales teams. - Attends District and Regional meetings, trainings, and tradeshows on an as needed basis. - Performs related duties as assigned. Qualifications - Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree Program or equivalent combination of experience and education. - Normally requires two (2) to four (4) years directly related and progressively responsible experience. Requirements - Good selling skills - Strong organizational skills; attention to detail - Knowledge of ABC policies, programs & services and products - Ability to communicate effectively both orally and in writing - Strong creativity skills; focused and disciplined - Strong interpersonal skills - Good mathematical and analytical skills - Strong computer skills; knowledge of Microsoft Word, Excel and PowerPoint - Ability to possibly travel 50% + within assigned territory as well as other areas if needed. Benefits - Compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. - Traditional offerings like medical, dental, and vision care. - Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness. - Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.