Role Description AO Globe Life is expanding its remote workforce and seeking motivated professionals who want to build a flexible, growth-focused career helping individuals and families access important supplemental benefit programs. This fully remote opportunity offers structured training, ongoing mentorship, and a supportive environment designed for long-term success. In this role, you will connect with individuals who have requested information about available benefit programs. Your responsibility is to follow up, review eligibility, and guide clients through their options with clarity and professionalism. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work–life balance - Clients have requested information — no cold outreach required - Comprehensive training and licensing support - Weekly direct deposit - Monthly and quarterly performance bonuses - Union representation through OPEIU Local 277 - Medical reimbursement program for qualifying expenses - Leadership development opportunities and professional conferences - Collaborative, mission-driven team culture What You’ll Be Doing - Meet with clients virtually using Zoom - Connect with individuals who have requested information about benefit programs - Review eligibility and help determine qualification based on program guidelines - Walk individuals and families through available options - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Maintain accurate digital documentation and follow-up Who Thrives in This Role - Strong communicators with active listening skills - Self-motivated professionals who work well independently - Organized individuals comfortable managing schedules and digital systems - Candidates motivated by personal and professional growth - Customer service or client-facing experience is helpful but not required - No prior industry experience is required—training is provided. Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to deliver supplemental benefits that help protect working families nationwide. With a remote-first workforce and a culture built on service, mentorship, and professional development, AO Globe Life continues to create meaningful career opportunities for professionals who want to make a real impact.

Role Description We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment

• Provides essential operations support for direct connect processors into the network • Manages the relationship of assigned clients • Supports lead operational projects focused on implementing new products, releases, and solutions • Resolves escalated customer issues • Manages operational relationships with complex and large partners • Actively manages risk • Escalates customer-impacting issues to management within day-to-day responsibilities

Role Description The Portfolio Lead is responsible for managing a complex, high-impact portfolio across Central & South Asia, serving as a strategic leader to drive growth, performance, and expansion within the region. This role will assess and prioritize demand aligned with organizational goals, while ensuring strong portfolio health and execution discipline. The Portfolio Lead will act as a key stakeholder in planning and reporting processes, while also serving as the first point of escalation to remove delivery barriers. This individual will lead and develop high-performing teams, set account and partner strategies, and ensure each engagement is positioned for long-term success. What you'll do - Strategic Account Planning & Portfolio Management - Lead portfolio planning and execution, ensuring delivery against financial targets, performance objectives, and key milestones. - Oversee the full partner account lifecycle, ensuring adoption of global frameworks, tools, and best practices across: - Partnership design - Solution development - Field monitoring and reporting - Monitor and drive portfolio health, identifying risks and opportunities across markets. - Business Development & Partner Engagement - Build and maintain strong relationships with senior decision-makers across partner institutions. - Drive sustainable growth across new and existing accounts in the region. - Identify and develop partnerships with: - Banks and microfinance institutions (MFIs) - MSME / SME-focused financial institutions - Organizations expanding access to finance, including water and sanitation solutions - Expand regional footprint by identifying new market opportunities and partnership models. - Business Metrics & Reporting - Deliver timely, accurate reporting on portfolio performance, including: - Financial performance and growth metrics - Impact delivery progress - Funding utilization and forecasts - Provide insights to senior stakeholders to inform strategy and decision-making. - Talent Management & Leadership - Lead, coach, and develop a high-performing team across multiple markets. - Align team priorities to strategic goals and ensure accountability for results. - Foster collaboration across cross-functional teams to drive cohesive execution. Qualifications - 10+ years of progressive experience in: - Banking, microfinance (MFI), or financial services - Credit, lending, or portfolio management (SME / MSME focus strongly preferred) - Proven experience in: - Business development and account growth - Managing complex financial portfolios - Partnering with banks, MFIs, or financial institutions - Regional experience across multiple markets (Central & South Asia strongly preferred) - Strong understanding of: - MSME/SME lending and credit environments - Risk and portfolio management frameworks - Fluency in both English and Russian, with the ability to effectively communicate verbally and in writing in a professional environment. - Experience engaging with senior stakeholders and navigating relationship-driven environments. Benefits - This position offers country-specific benefits and market-based, competitive salary. - Periodic review for merit and incentive pay based on organizational and personal achievement. Company Description Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.