Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer Manager within PNC's Fraud Engineering organization, you will be based in Pittsburg, PA or Cleveland, OH. Weekly time in the office is needed. This position may not be available in all geographic areas. Needed Experience/skills: • System design expertise – low-latency, high-throughput, distributed systems • Technical judgment – evaluate trade-offs, scalability, resilience • Performance optimization – latency, locking, throughput (critical in fraud decisioning) • Data platform understanding – streaming, event-driven flows, rule engines The Fraud Software Engineering Manager leads engineering teams responsible for designing, building, and operating scalable fraud technology solutions that protect customers and align to business and risk objectives. This role drives end to end delivery across the software development lifecycle using Agile practices, ensuring work is prioritized, risks and dependencies are managed, and outcomes are delivered with quality and predictability. The manager provides technical leadership to ensure solutions are secure, resilient, and aligned with solution architecture, while maintaining platform health, performance, and continuous improvement. They build and develop high performing teams through coaching, clear performance expectations, and a strong culture of accountability and inclusion. Additionally, the role ensures adherence to regulatory, audit, and control requirements, promotes a quality-first mindset, and partners across product, business, and technology teams to align fraud strategy with engineering execution while driving automation, operational efficiency, and continuous improvement across the organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Manage a group of software engineers/managers across multiple product lines. - Oversee the talent management of engineering talent, including recruiting, mentoring, and enabling a culture of learning with a focus on engineering craftsmanship. - Foster technological innovation, ensuring adoption of current trends, capabilities, and practices emerging in the market. Encourage sound technology choices are made and drive innovative technology architecture and solution design. - Identify issues, share best practices, and drive continuous improvement. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Data Management Platform (DMP), Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, System Designs, User Experience (UX) Design CompetenciesAgile Development, Application Development Tools, Coaching Others, Continuous Learning, Design Thinking, Emerging Technologies, Influencing, Innovation Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $123,200.00 – $228,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/15/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Role Description Wir verwandeln wochenlange Immobilienberatung innerhalb von Minuten in fundierte Echtzeit-Analysen mit KI – und 2026 bringen wir das in die UK. Du bist die Person, die das vor Ort in London Wirklichkeit werden lässt. Als Country Manager UK (m/w/d) bist du syte's erste Person vor Ort in London – das Gesicht von syte, unser Markenbotschafter im UK-Markt und die vertrauenswürdige Stimme unserer Plattform in jedem Kunden-, Partner- und Branchengespräch im Land. Deine Aufgabe ist es, unsere Strategie vor Ort zum Leben zu erwecken – mit der lokalen Marktkenntnis, dem Netzwerk, der kulturellen Souveränität und der Kundenorientierung, die nur jemand mitbringt, der tief im UK-Markt verwurzelt ist. Responsibilities - Markenbotschafter: Du bist die Stimme und das Gesicht von syte in UK – auf Events, auf der Bühne, in Meetings, auf LinkedIn. - Sales-Verantwortung UK: Du führst das gesamte englische Kundengespräch – vom ersten Kontakt bis zum unterzeichneten Vertrag. - Pipeline-Aufbau: Cold Outreach, warme Intros, Events, Panels. - Branchenpräsenz: Du vertrittst syte auf den relevanten Events – SIMA, SIMAPRO, MIPIM, PropTech Connect. - Fokus auf die ersten Kunden: Du onboardest die ersten UK-Kunden persönlich und bleibst eng an ihnen dran. - Markt-Radar: Du übersetzt die UK-Realität in klaren Input für Lena und das Produktteam. - Partnerschaften und Advisors: Du übernimmst und entwickelst syte's bestehende UK-Beziehungen weiter. Qualifications - Dein Netzwerk ist dein stärkstes Asset: Echte, aktuelle Beziehungen zu Entscheidern in der UK-Immobilienbranche. - Technische Souveränität ist nicht verhandelbar: Verständnis von KI, Geo-Intelligence, Datenprodukten und B2B-SaaS. - Erfahrung im UK-Immobilienmarkt: Kenntnisse über das Planungssystem und die Entscheidungsprozesse. - Track Record im B2B-SaaS-Vertrieb: Erfahrung mit echten ARR-Verträgen. - Hunter-Mentalität: Du scheust das Telefon nicht und hast Biss. - Kommunikationsstärke: Englisch ist deine Muttersprache, exzellentes Business-Englisch in Wort und Schrift. - Wohnhaft in London oder Greater London – oder bereit, es ab dem ersten Tag zu sein. - Arbeitserlaubnis für die UK. Benefits - Attraktives Gehalt: Wir sorgen dafür, dass jeder Aspekt deiner Reise bei syte motivierend ist. - Beteiligung: VSOP-Programm, abhängig von Rolle und Verantwortungsbereich. - Hardware: Modernste Hard- und Software für das syte-Team. - Team: Quartalsweise Treffen für zwei Tage zum Arbeiten und Feiern. - Flexibilität: Möglichkeit, aus dem Ausland zu arbeiten. - Coaching: Zugang zu Coaching- und Mental-Health-Angeboten. - Hund im Büro: Dein vierbeiniger Begleiter ist herzlich willkommen. - Persönliches Benefit-Budget: 2.200,00 € jährlich für Upskilling, Equipment und steueroptimierte Benefits.

• Monitor all inbound leads across phone, email, website enquiries, social media, and third-party platforms. • Respond to new enquiries promptly during business hours. • Maintain accurate records of all lead activity within the CRM. • Follow up with prospects who have enquired but not yet progressed. • Conduct discovery calls with prospective clients using established qualification frameworks. • Assess project suitability, budget, timeline, location, and decision-making criteria. • Identify high-quality opportunities that align with the company's ideal client profile. • Manage and nurture leads that may not yet be ready to proceed. • Schedule qualified site inspections and consultations for the Director/Sales Team. • Ensure all relevant project information is gathered and documented before appointments. • Coordinate calendars and appointment logistics. • Maintain a structured and organised sales pipeline. • Deliver an exceptional first impression of the business. • Act as a trusted point of contact throughout the initial enquiry stage. • Maintain regular communication with prospective clients. • Ensure every lead receives professional, timely, and personalised service.

Role Description The Project / Delivery Manager owns one critical question: “How do we execute what we promised?” You take the Solution Consultant’s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization. You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track. Key Responsibilities - Scoping & Handover from Solution Consultant - Step in once a pilot or project is conceptually approved. - Formal Handover: - Receive full delivery context, including: - Discovery findings - Workflow maps and agent logic - Success criteria and KPIs - Pilot narrative and client expectations - Clarify: - Scope, constraints, dependencies, and assumptions - Technical and operational boundaries - Scope Confirmation: - Translate high-level workflows into clear delivery components: - AI Agent versions (v0, v1, v2…) - Integrations, channels, and data sources - Dashboards, reporting, and monitoring - Training, enablement, and documentation - Align internally and with the client on: - What is in scope vs out of scope for each phase - Detailed Planning & Backlog Management - Own building the delivery plan and timeline: - Milestones, sprints, and go-live checkpoints - Cross-team dependencies (AI, backend, integrations, data, CX ops) - Create and maintain the delivery backlog: - Break down deliverables into tasks and subtasks - Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions) - Keep tools accurate and trusted: - Trello / Jira / Notion as the single source of truth - Task status, blockers, due dates, and changes - Coordination & Day-to-Day Execution - Be the operational heartbeat of each pilot or project. - Responsibilities include: - Running regular execution cadences: - Standups and check-ins - Progress reviews and decision syncs - Ensuring tight collaboration between: - Solution Consultants (business & workflows) - Engineering and AI teams (implementation) - Client stakeholders (CX, IT, Operations, Compliance) - Driving execution discipline: - Clear meeting notes - Action items with owners and deadlines - Relentless follow-up until closure - Risk, Change & Stakeholder Management - Maintain a risk & issues log covering: - Technical risks (data access, integrations, latency, environments) - Business risks (scope creep, stakeholder shifts, external dependencies) - Manage change transparently: - Assess impact on scope, timelines, and delivery - Align with stakeholders before execution - Provide clear, consistent communication: - Status updates - Escalations when needed - Expectation management throughout the lifecycle - UAT, Go-Live & Post-Go-Live Stabilization - Plan and coordinate: - UAT cycles and acceptance criteria - Go-live readiness and rollout plans - Ensure smooth transition: - Monitor early performance and issues - Coordinate fixes and optimizations - Own final handover: - Documentation - Support transition - Clear ownership post-delivery Qualifications - 5-8 years in: - SaaS implementation - Technical project management - Digital or platform delivery - 3+ years delivering enterprise projects with multiple stakeholders (business & IT) - Proven experience with: - Integrations, APIs, and data-driven workflows - Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus - Experience working closely with product and engineering teams in Agile/Scrum environments Requirements - Must-Have Skills - Project & Delivery Excellence - Strong command of: - Scoping, timelines, milestones - RAID (Risks, Assumptions, Issues, Dependencies) - Confident running: - Standups, execution reviews, steering meetings - Technical Literacy (Non-Coding) - Comfortable with: - API-based integrations and webhooks - Data flows between systems - Able to: - Read basic API documentation and JSON payloads - Translate technical constraints into delivery decisions - Solid conceptual understanding of: - SaaS platforms - LLMs and AI agent workflows - Stakeholder Management & Communication - Can confidently manage: - CX leadership - IT and engineering teams - Internal product and AI stakeholders - Produces: - Clear documentation - Actionable recaps - Concise, honest status updates - Execution Mindset - Turns ideas into: - Tasks, owners, and deadlines - Keeps delivery tools always current and reliable - Strong sense of ownership and follow-through - AI Project Awareness - Comfortable with: - Iterative AI delivery (experiments, versions, evaluation cycles) - Data privacy, guardrails, and quality metrics - Understands that AI delivery is adaptive, not linear Benefits - Work at the intersection of AI, CX, and enterprise delivery - Shape how AI agents are deployed in real-world, high-impact environments - Partner with strong product, AI, and engineering teams - Own delivery end-to-end - not just coordination - Help define delivery standards for a brand-new AI business line Company Description Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.