Title: Travel Advisor, Reservations Specialist Location: United States Work Type: Remote Job ID: 2026-83689 Job Description: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. Career Growth and Culture At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. Equal Opportunity Employer TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Purpose Use positive telephone service techniques; act on special Customer requests and maintain excellent Customer relations. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship. Responsibilities Your Responsibilities - Act as trusted advisor and consultant to a single or multiple corporate accounts. - Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS) - Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. - Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards. - Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions. - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. - Follow internal compliance and regulatory requirements for all Customers and locations supported. - Manage the end-to-end booking process through the ticketing and order fulfilment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. - Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners - Operate in multi-channel (phone and email) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics - Act as trusted advisor and consultant to a single or multiple corporate accounts. - Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS) - Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures. - Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards. - Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions. - Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. - Follow internal compliance and regulatory requirements for all Customers and locations supported. - Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. - Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners. - Operate in multi-channel (phone, email and chat) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics) Qualifications Language/Communication - Excellent written and oral communications skills - role will require inbound, outbound (callbacks), and email/ - Excellent telephone skills, including a professional demeanor portrayed to Customers demonstrated through ability to ask probing questions, ability to communicate with a sense of urgency. - Fluency and comprehension in the language requirements for the specific point of sale (spoken and written), as verified by an GBT-approved formal test. - Accent neutral verbal/written communication skills as verified by an GBT-approved formal test if applicable. - Strong listening skills: active listening; able to appreciate the context of the business traveler's experience. - Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for Customer. - Minimum 1-year experience demonstrated the use of these communications skills in prior experience. Soft Skills: - Travel savvy: passion for travel / experience with travel. - Solutions mindset: passion to find the right solution for the Customer (e.g., consultative skills), while also closing the sale and potentially up selling the Customer. - Anticipate Customer needs - displays a number of skills as applicable e.g., empathy, and proactive recommendations. Performance and Ownership - Polished delivery: ability to communicate in a structured and effective manner. - Excellent time management: ability to multi-task to solve issue for Customer, while managing time. - Quick learner: ability to ramp up quickly and act on feedback constructively. - De-escalate Customer situations, manage Customer expectations and follow-up on Customer commitments. - Passion for service, one call resolution, and tailoring the solution for the caller. Technical Skills: - Fast accurate typing skills. - Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows). - Knowledge of Internet Explorer and other browsers (ability to search for address locations while speaking to Customers). - Navigate through multiple web applications and windows at one time utilizing dual screens. - General database searching skills and handling. - High speed data entry speed and accuracy. - Basic math skills (adding, subtracting and basic calculations). - Geography skills (countries around the world). - International airline faring skills (or an aptitude to learn if not GDS Expert profile). - Test for keyboard proficiency skills. - ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. - Proficiency in a multi-system environment. Experience, Education, and Certification: - High school degree or equivalent (required). - College or some college degree (preferred). - One years of Customer sales and service experience (preferred). - One year's Corporate or leisure travel industry experience (required). - 1 years native GDS experience including airline ticketing. Preferred industry recognized GDS Platforms including Amadeus, Sabre, Worldspan, Apollo and Galileo (preferred). Soft Skills - Process Excellence - Collaboration - Communication - Emotional Intelligence - Open-Mindedness - Critical Thinking - Solution Orientation - Entrepreneurship - AI Proficiency - Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Role Description The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers. - Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document details of activity on each account in the claims processing system. - Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily. - Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency. - Follow up on any assigned special projects designated by the Manager. - Perform quality checks on assigned claims. - Maintain confidentiality regarding all assignments. - Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines. - Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA. - Ensures consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable. - Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, including billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments and team members. - Basic computer knowledge and experience using Microsoft Office. - Strong customer service skills and experience. - Strong interpersonal, organizational, communication, and time-management skills. - Strong investigative and research skills, with the ability to resolve complex billing issues. - Effective critical thinking and analytical abilities. - Ability to work independently in a fast-paced, adaptive environment with minimal supervision. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

• Managing a portfolio of complex construction defect claims from inception through resolution • Analyzing CGL coverage, endorsements, exclusions, and contractual risk transfer • Handling multi-party and litigated matters with a strategic, resolution-focused mindset • Setting and adjusting reserves based on exposure analysis and litigation posture • Selecting and managing defense counsel and expert vendors • Participating in mediations and settlement negotiations within authority • Preparing thorough coverage analyses and recommendations when higher authority is required • Identifying and pursuing subrogation or contribution opportunities • Collaborating with underwriting, legal, and management on emerging exposure trends

• Managing a portfolio of complex construction defect claims from inception through resolution • Analyzing CGL coverage, endorsements, exclusions, and contractual risk transfer • Handling multi-party and litigated matters with a strategic, resolution-focused mindset • Setting and adjusting reserves based on exposure analysis and litigation posture • Selecting and managing defense counsel and expert vendors • Participating in mediations and settlement negotiations within authority • Preparing thorough coverage analyses and recommendations when higher authority is required • Identifying and pursuing subrogation or contribution opportunities • Collaborating with underwriting, legal, and management on emerging exposure trends