Child Center of NY

Child Center of NY is a Woodside, New York-based nonprofit organization that offers more than 70 programs designed to help children and families at risk. For ne

Senior Director, Network and Member Solutions

Location

New York

Posted

3 days ago

Salary

$130K - $160K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Senior Director, Network and Member Solutions

Child Center of NY

Title: Make An Impact - Senior Director, Network & Member Solutions Location: Virtual• Forest Hills, Queens, NY, USA Job Description: About Make An Impact Make An Impact (MAI) is a 501(c)(3) network of 700+ purpose-driven organizations across more than 24 states. We strengthen the nonprofit and health and human services sector by connecting members to each other, to vetted solutions, and to a shared data platform—so that mission-driven organizations can do more, prove their impact, and sustain their work. About the Role This is a senior, build-and-launch role at the center of the MAI ecosystem. You will be driving growth and engagement of our membership, while building a portfolio of “member solutions”—vendors whose products and services support the sector. You'll identify and match solutions to member needs, facilitate adoption, and deploy grant-funded incentives to ensure affordability, all while championing MAI and our data platform. It’s a role for a self-starter who is energized by creating structure where little yet exists—someone with real entrepreneurial drive and a genuine member-first ethic. You’ll work remote-first and show up in person where it matters most: building relationships and leading the gatherings that bring our community together. What You’ll Do • Grow the network. Recruit, onboard, and re-engage purpose-driven organizations across our 700+ member network, and serve as their trusted relationship manager. • Curate member solutions. Source, vet, and onboard vendors whose products and services strengthen the sector—and proactively track down new solutions members ask us to find. • Connect members to solutions. Identify and match high-impact tools to member needs, remove adoption barriers, and deploy grant funding to ensure affordability and access. • Champion the platform. Be the ambassador for MAI’s data platform to members and vendors alike, translating its value for both sides. • Convene the community. Host high-touch lunches and dinners and lead larger signature events. You set the vision and creative direction; support staff handle the logistics. • Listen and feed the loop. Turn what members tell you into a sourcing pipeline, so the portfolio keeps getting better. • Partner with comms. Work with our Communications team to amplify engagement through newsletters, social media, member pages, and portals. • Build coalitions. Pursue alignment with funders, agencies, health systems, and anchor institutions, and represent MAI in multi-sector networks. • Cultivate strategic relationships. Build, deepen, and steward trusted relationships across members, vendors, funders, and ecosystem partners—anticipating needs, navigating challenges, and creating long-term value that strengthens engagement and retention. What Success Looks Like in Year One • A curated, growing portfolio of vetted member solutions in the categories members need most. • A repeatable sourcing and adoption workflow—from member needs assessment through solution adoption, incentive deployment, and impact tracking. • Measurable growth in active member engagement across the network. • The CRM established as the single source of truth for member and vendor relationships. • A steady cadence of gatherings, plus at least one larger signature convening. Who You Are • A natural connector who builds trust and cultivates relationships with ease. • A self-starter who thrives building 0-to-1, sets your own priorities, and delivers with minimal oversight. • Mission-first: you cultivate relationships with integrity and engage members as partners, not sales targets. • Highly organized: you manage complex projects, juggle competing priorities without losing deadlines, and keep stakeholders aligned. • Experienced sourcing, vetting, and onboarding vendors or contractors, and fluent with CRM/membership systems (Salesforce, HubSpot, Airtable, or similar). • A confident host and facilitator, from intimate dinners to larger convenings. Minimum Qualifications • 5–8 years in business development, strategic partnerships, consultative or B2B sales, channel/marketplace development, or membership management—ideally in or adjacent to nonprofit, healthcare, or health and human services. • Bachelor’s degree or equivalent experience; a relevant Master’s degree is a plus. Bonus Points • Knowledge of the health and human services landscape (CBOs, CCBHCs, social determinants of health); New York State familiarity a plus. • Familiarity with health information technology, data platforms, or analytics tools. • Experience with membership networks, coalitions, and provider networks. • Experience with planning and/or executing small-to-large scale virtual and in-person events (utilizing platforms like Zoom, Eventbrite, and similar). • Experience with project management tools (Monday.com, Asana, or similar) and managing multiple concurrent projects. • Understanding pricing models, grant mechanics, and budgets. Compensation, Location & Benefits The salary range for this position is $130,000 – $160,000 annually, commensurate with experience, plus a competitive benefits package. This is a remote-first role; regular in-person presence is required for relationship building and events, with travel across New York State and beyond. Candidates in the New York metro area are preferred given the in-person event cadence. The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V Job Details Pay Type Salary Hiring Min Rate 130,000 USD Hiring Max Rate 160,000 USD

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Title: SEO Director Location: Remote (Canada) Department: Strategy Job Description: Domaine is the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers in our industry, we're inspired to write, break, and re-write the rules for a new generation of commerce. Having launched over 300 sites on Shopify, we're proud to be a trusted long-term growth partner for some of the most prominent brands in ecommerce, spanning all industries and verticals. THE OPPORTUNITY We're seeking an experienced SEO Director to lead and grow Domaine's SEO practice across a portfolio of world-class ecommerce brands spanning fashion, beauty, food, and lifestyle. This is a senior, strategic role with real autonomy — you'll own the SEO function end-to-end, set the direction for how the practice evolves, and build the team behind it. If you're someone who wants to do meaningful work with brands you're proud of, this is that role. The space is moving fast. AI Search and GEO are reshaping how brands get discovered, and we want someone who finds that genuinely exciting — who stays ahead of the curve, experiments, and brings fresh thinking to a practice that's still being defined. You'll have the room to push the work forward, not just maintain it. You'll inherit an established, active practice — not a blank slate. There's a portfolio of retainer clients, active site migrations, project work, and a sales pipeline in flight. Infrastructure, tooling, and templates are already in place. The opportunity is to take what's been built, make it better, and scale it into something you're proud of. RESPONSIBILITIES Client SEO & GEO Strategy and Execution - Own SEO/GEO strategy across a portfolio of ecommerce brand clients — retainers, site migrations, and ad hoc project work - Understand each client's competitive landscape and build strategies spanning technical, on-site, and off-site SEO - Translate strategy into a clear, actionable roadmap; prioritize and sequence work across a cross-functional team - Conduct technical SEO audits, diagnose issues, and define remediation specs for engineering to execute - Set content strategy and topic direction; collaborate with client brand teams on editorial planning and review content before publication - Lead AI Search and GEO strategy: LLM visibility, cited page tracking, LLMS.txt, and conversational content frameworks Client Communication & Reporting - Build trust with clients through clear, confident communication — translating complex SEO thinking into language that drives alignment - Plan and lead regular client calls and monthly reporting presentations, tracking KPIs and progress against strategic goals - Monitor performance proactively and surface insights before clients ask — own GSC, KPI dashboards, and AI Search visibility tracking - Oversee SEO for site migrations: URL mapping, redirect logic, metadata specs, schema and robots/sitemap guidance, and post-launch QA Building the SEO Practice - Define and evolve Domaine's SEO and GEO service offering as the space changes - Build cross-functional relationships across engineering, design, strategy, UX and client services - Improve ways of working, best practices, templates, and reporting methodologies that scale - Hire and grow a team capable of supporting an expanding book of SEO work - Support the sales team through audits, proposals, scoping, and pricing conversations - Educate the broader Domaine team on SEO/GEO to strengthen sales cycles and project delivery Thought Leadership & Innovation - Stay ahead of the curve on SEO, GEO, AI Search, and agentic search developments - Experiment with new approaches and bring fresh thinking to a rapidly evolving space - Champion innovation internally — push the practice forward and help define what next-generation SEO looks like at Domaine - Own SEO strategy for domaineworldwide.com: pillar keyword coverage, performance monitoring, and authority-building WHAT WE'RE LOOKING FOR Above all, we're looking for three things: someone who communicates exceptionally well with clients and teammates; someone with genuine curiosity and a desire to keep learning in a space that never stands still; and someone scrappy and hardworking enough to be energized by the challenge of building and scaling a department. Essential - Proven SEO expertise with demonstrable results across ecommerce brands - Strong technical SEO foundation: auditing, diagnosing, and speccing fixes — even when you're not the one implementing them - Natural ability to juggle priorities and stay proactive across multiple client accounts - Experience collaborating cross-functionally — with engineering, content, design, and sales teams - Proficiency with GSC, SEMrush, Google Analytics, and SEO crawling tools - Desire to build and grow — excited by the prospect of hiring and scaling a team and practice Preferred - Experience in a digital agency or multi-client environment - Hands-on Shopify experience (platform knowledge a significant plus) - Familiarity with AI Search / GEO strategies and LLM visibility monitoring - Experience directing content strategy without owning content production - Background in business development: audits, proposals, and pricing - Experience hiring or managing junior SEO team members PERKS & BENEFITS - Competitive healthcare with dental & vision - Retirement savings plan with employer matching - Generous PTO policy with paid end-of-year closure - Flexible working schedule - Remote-first culture - Home office stipend - Apple gear - Continued education and personal development opportunities We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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University System of New Hampshire logo

Director of Annual Giving

University System of New Hampshire

The University System of New Hampshire (USNH) is a system of public universities and colleges in the U.S. state of New Hampshire that includes the University of

Director3 days ago

Location: University of New Hampshire Job Description: The Director of Annual Giving will supervise and mentor all Annual Giving team members to elevate its existing fundraising efforts into a high-performing, mission-driven program that reflects the unique culture, goals, and strategic plans of the university. Working closely with donors, alumni, faculty, staff, families, community members, board members, and senior leadership, the Director will guide planning and strategy for Annual Giving initiatives across the university. They will oversee team members assigned to individual colleges and athletics who manage portfolios and coordinate efforts for their respective units. While the Director of Annual Giving will lead their team to focus on portfolio management and frontline fundraising, they will also set strategies and collaborate on marketing/communications with the Integrated Development Programs team. Job Duties/Responsibilities Strategy, Planning, and Management - 60% - Set the overall strategy for the Annual Giving program. This entails informing annual operational plans, campaign business plans and resource planning to help achieve both short- and long-term goals. - Oversee the implementation of effective Annual Giving fundraising strategies that align with university and Development priorities. - Lead the process for determining annual fundraising metrics and goals, regularly monitoring progress and ensuring goals are achieved. - Manage the Annual Giving staff, provide mentorship, help develop/execute plans and guide their activities; facilitate a collaborative and ambitious team environment in which information is shared, relationships are strong, and everyone is motivated to exceed expectations. - Participate in planning and execution of fundraising events, programs, and initiatives, including board meetings and donor engagement events. - Collaborate with the the Development Outreach and Engagement Strategies team, especially as it pertains to growing Annual Giving revenue for the units managed by the Annual Giving Officers. - Act as the primary authority and resource for all frontline fundraising strategy, execution, and best practices at the Annual Giving level. - Serve as a senior leader across Development and as a thought partner to the Managing Director of Leadership and Annual Giving, helping to shape the overall vision, strategy, and team culture for the annual and leadership giving programs as they work in tandem. - Work collaboratively across Development and Advancement to support university-wide fundraising goals. Front-Line Fundraising - 40% - Manage and expand a portfolio of prospects and donors capable of leadership-level annual fund gifts; maintain frequent contact to build relationships and increase support. - Conduct up to 80 visits per year via Zoom, phone, and/or in-person, requiring travel across the state, region, and occasionally the U.S. - Solicit annual gifts from assigned prospects to achieve both personal and unit-level revenue goals. - Facilitate pipeline movement across all laterals (Annual Giving, Leadership Giving, Major Giving, and Planned Giving) and assist LG team with qualification. Requirements Minimum Acceptable Education & Experience - Bachelor's degree and a minimum of 5-7 years of fundraising experience (or equivalent experience e.g., sales/marketing). Knowledge, Skills & Abilities - Demonstrated experience with Annual Giving strategies and donor cultivation, solicitation, and stewardship. - Demonstrated understanding of the relevance of philanthropy and knowledge of the fundraising profession and its theories, practices, standards, and principles - Demonstrated understanding of the relevance of back-end fundraising support in the form of gift processing and data management, research and prospect management, and information technology Advanced experience with Annual Giving programs, including but not limited to direct marketing and donor qualification, cultivation, solicitation, and stewardship strategies - Extensive experience managing professional staff and complex teams - Exceptionally strong interpersonal skills and ability to communicate effectively - Exceptionally strong organizational skills and ability to provide effective project management - Exceptionally strong analytical skills and experience working in a metrics-driven environment - Expertise in fundraising databases and technologies (such as Blackbaud CRM, EverTrue, GiveCampus, etc.) - Orientation as a team player and demonstrated strength at partnering with peers, management, and - leadership and collaborating across the University’s diverse units and departments. - Demonstrated understanding of the responsibility to maintain sensitive information and appreciation of ethics and compliance - Proficiency in Microsoft Office - Openness to travel on behalf of UNH for Development purposes (including local, regional, and Commitment to the values of diversity, equity, inclusion, and advancement Preferred Qualifications - Knowledge of the fundraising profession, theories, and standards - Knowledge of philanthropy policies, practices, and systems - Familiarity with a university setting and fundraising campaigns - Proficiency in database technologies and Microsoft Office - Experience with portfolio and volunteer engagement Applicant Instructions: Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents) - Resume/CV - Cover Letter Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed. About the UNH Foundation (UNHF) and UNH Development: Established in 1989, the UNHF exists to build private philanthropic support for the university with the goal of strengthening programs and supporting students, faculty and staff. The UNH Development team is the fundraising arm of the UNHF, working to advance the mission of the university by inspiring giving among alumni, parents/families, friends, employees, corporations, and foundations. Our donor-centered approach connects stakeholders’ passions and philanthropic goals to funding opportunities at UNH, resulting in meaningful and lasting impacts across the university. The Development team is structured to ensure every level of the donor pyramid is poised for growth and success in the short and long-term, with staff focused on Annual Giving, leadership giving, major giving, principal and planned giving, and foundation relations. Further, most team members are assigned to fundraise for a specific area of the university, supported by Development leadership and operations staff who work across the various teams. Our team is ambitious about the potential of our fundraising outcomes, embraces diverse perspectives, commits to professional growth, operates with integrity and collaborates in every way possible. Please join us! Hybrid Workplace Expectation: University Advancement has implemented a hybrid work model, and this is a hybrid position. The expectation is that employees reside within reasonable distance to the Durham, NH campus (under three hours) so they are available to come to campus as often as business needs dictate, which vary depending on the position and assigned areas. The hiring manager will clarify exact expectation of in-person versus remote working time for each specific position. The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Compensation Pay Range: $69,560.00 - $124,580.00 The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here:USNH Employee Benefits | Human Resources Location: Durham

New Hampshire
$69.6K - $124.6K / year
University System of New Hampshire logo

Associate Director of Foundation Relations

University System of New Hampshire

The University System of New Hampshire (USNH) is a system of public universities and colleges in the U.S. state of New Hampshire that includes the University of

Director3 days ago

Associate Director of Foundation Relations Location: University of New Hampshire Full time Job Description: The Associate Director of Foundation Relations (ADOFR) helps build and steward relationships with foundation funders and generates philanthropic support for UNH programs and priorities. Serving in a frontline fundraising role, the ADOFR will partner with the Managing Director of Foundation Relations to strengthen a foundation fundraising program that reflects UNH’s culture, mission, goals, and evolving strategic plans. In these efforts, the ADOFR will coordinate and direct activities that will ensure regular and increased support from foundation donors and prospects to fulfill UNH’s goals and priorities, and work collaboratively and transparently with faculty, staff, academic leadership, Advancement colleagues, board members, and alumni. They will identify, cultivate, and solicit prospective foundation partners; maintain and expand relationships with existing partners; and participate in ongoing institution-wide conversations about fundraising vision, strategy, and goals. Job Duties/Responsibilities Frontline Fundraising - 70% - Use professional relationship-building skills to identify, cultivate, solicit, and steward foundation donors and prospects capable of supporting UNH programs, projects, and research initiatives. - Regularly meet with faculty, staff, associate deans/deans, and other internal partners to understand priorities and programmatic needs; research and identify foundation prospects based on institutional priorities and funders’ giving interests. - Cultivate and maintain relationships with foundation contacts; develop engagement strategies to advance UNH’s goals with those funders. - Assist in the preparation and submission of proposals, letters of intent, and other funding application materials, ensuring alignment with foundation priorities and working in collaboration with the Office of Sponsored Program Administration. - Close gifts/grants and sponsored projects agreements with a typical funding range of $25,000-$250,000. - Proactively research new and existing foundation funders and prospects whose giving interests align with UNH priorities. Develop outreach plans to showcase key UNH programs and capabilities with prospective funders. Strategy Development and Implementation - 30% - Monitor foundations’ funding strategies and interests to identify potential alignment with UNH priorities and faculty research, education, and outreach activities. - Gather and disseminate information on RFPs and other foundation funding opportunities to faculty and administrators. - Engage in strategic planning discussions to help advance the Foundation Relations team’s impact. - Keep abreast of the complex and dynamic foundation funding landscape and advise internal constituents on funding approaches accordingly. - Collaborate and cooperate with colleagues to advance UNH’s overall fundraising priorities and achieve strategic goals. - Participate in other Development activities as assigned. Requirements Minimum Acceptable Education & Experience - Bachelor's degree and 3-5 years of fundraising experience or equivalent (sales, business development, account/relationship management, marketing and/or public relations). Knowledge, Skills & Abilities - Experience in a fundraising setting and proven success in goal achievement, planning, proposal development, and related work. Related experience in communications, professional sales/marketing, financial planning/advising, and other fields will be considered. - Orientation as a team player with collaborative instincts and a metrics-driven, entrepreneurial mindset that informs strategy and work. - Willingness to develop broad knowledge of campus programs, projects, and activities, as well as the mechanisms by which foundations partner with educational institutions. - Exceptionally strong verbal and written communication skills, organizational and analytical skills, and project management skills. - Exemplary interpersonal and communication skills, intellectual curiosity, and the ability to deal with complex concepts and negotiate conversations with diplomacy. - Demonstrated commitment to collaboration as well as the ability to work well both independently and collectively with a diverse team and donor/prospect constituency. - Openness to occasional travel (primarily local or regional) for foundation visits. - Commitment to the values of diversity, equity, inclusion, and advancement. - Proficiency in database technologies and Microsoft Office. - Preferred Qualifications - Master's Degree - Proven experience in soliciting and closing annual and/or major gifts, and/or experience in a Development Services role in a higher education setting or campaign environment. - Knowledge of the fundraising profession, theories, and standards. - Knowledge of philanthropy policies, practices, and systems. - Passion for higher education and an understanding of complex institutions. - Experience with portfolio and/or volunteer management. About the UNH Foundation (UNHF) and UNH Development: Established in 1989, the UNHF exists to build private philanthropic support for the university with the goal of strengthening programs and supporting students, faculty and staff. The UNH Development team is the fundraising arm of the UNHF, working to advance the mission of the university by inspiring giving among alumni, parents/families, friends, employees, corporations, and foundations. Our donor-centered approach connects stakeholders’ passions and philanthropic goals to funding opportunities at UNH, resulting in meaningful and lasting impacts across the university. The Development team is structured to ensure every level of the donor pyramid is poised for growth and success in the short and long-term, with staff focused on annual giving, leadership giving, major giving, principal and planned giving, and foundation relations. Further, most team members are assigned to fundraise for a specific area of the university, supported by Development leadership and operations staff who work across the various teams. Our team is ambitious about the potential of our fundraising outcomes, embraces diverse perspectives, commits to professional growth, operates with integrity and collaborates in every way possible. Please join us! Hybrid Workplace Expectation: University Advancement has implemented a hybrid work model, and this is a hybrid position. The expectation is that employees reside within reasonable distance to the Durham, NH campus (under three hours) so they are available to come to campus as often as business needs dictate, which vary depending on the position and assigned areas. The hiring manager will clarify exact expectation of in-person versus remote working time for each specific position. The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry. EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status. Compensation Pay Range: $66,480.00 - $118,860.00 The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. Location: Durham

New Hampshire
$66.5K - $118.9K / year
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Director, Role & Org Excellence - Customer Excellence Group

ServiceNow

ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat

Director3 days ago
Full TimeRemoteTeam 29,000Since 2004

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The Role This is a strategic leadership opportunity to shape and scale the operating model for ServiceNow's Customer Excellence Group (CEG). You will own the design and evolution of role mandates, competency frameworks, collaboration models, and organizational design principles, ensuring adoption and alignment across CEG through Role Communities. Partnering closely with CEG leadership and cross-functional teams across HR and Learning & Development, you will serve as the organization's lead strategist for organizational design and oversee the Org Design Board governance process. Success in this role requires operating at three levels: strategic-translating business priorities into scalable role architecture; systemic-optimizing cross-functional interactions and dependencies; and operational-turning design concepts into practical, actionable frameworks. You will balance stability and transformation, stewarding existing models while evolving organizational structures and role mandates to meet changing business needs. Exceptional executive presence, influence, and stakeholder management skills are essential, as you will drive alignment and decision-making across all levels of the organization without formal authority. Responsibilities: - Own role mandates and design architecture-define and maintain clear role definitions, scope, and accountability across CEG. - Evolve the collaboration model-define how roles interact, manage interdependencies, resolve friction points, and act as a thought partner to transformation initiatives. - Maintain the org design blueprint and lead the Org Design Board-ensure organizational design principles remain current, consistent, and effectively governed. - Champion role communities-establish scalable community models, enable community leadership, and leverage insights to continuously improve organizational effectiveness. - Partner on transformation initiatives-serve as an organizational design SME and thought partner to ensure clarity, alignment, and effective execution. - Build stakeholder alignment-partner with Geo Leads, Business Managers, HR, and Change Champions to drive adoption of organizational design decisions. Qualifications To be successful in this role you have: - Proven expertise in organizational design, role architecture, operating model development, and organizational effectiveness within large, complex organizations. - Familiarity with ServiceNow's platform, products, and Customer Excellence operating model. - Experience building and scaling role communities, communities of practice, or capability networks. Preferred Qualifications - Experience in Chief of Staff, Strategic Operations, Organizational Effectiveness, or similar roles. - 12+ years of experience in organizational design, strategic operations, management consulting, business transformation, or related leadership roles within a global technology or SaaS environment. - Knowledge of Customer Success, customer-facing operations, or post-sales business models. - Exceptional executive presence, communication, and stakeholder management skills. - Experience leading enterprise-wide organizational transformation, governance, and change initiatives. - Strong systems-thinking and problem-solving skills, with the ability to simplify complexity into clear, actionable solutions. - Demonstrated success influencing senior leaders and driving alignment across global, matrixed organizations without formal authority. - Experience translating business strategy into scalable organizational structures, role mandates, competency frameworks, or workforce capability models. For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

California
$192.4K - $336.7K / year