Lead a multidisciplinary healthcare team to evaluate patient needs, develop care plans, and facilitate communication among providers, ensuring effective care coordination and promoting patient-centered approaches in managing chronic conditions and...

Role Description We are seeking a proactive and highly organised Lead Manager / Lead Concierge to be the first point of contact for all inbound enquiries. This role is responsible for managing, qualifying, and nurturing incoming leads, ensuring prospective clients receive a premium experience from their first interaction with our business. The successful candidate will act as the gatekeeper of our sales pipeline, identifying qualified opportunities and coordinating site inspections for our Director/Sales Team to progress through the sales process. Key Responsibilities: - Lead Management & Response - Monitor all inbound leads across phone, email, website enquiries, social media, and third-party platforms. - Respond to new enquiries promptly during business hours. - Maintain accurate records of all lead activity within the CRM. - Follow up with prospects who have enquired but not yet progressed. - Lead Qualification - Conduct discovery calls with prospective clients using established qualification frameworks. - Assess project suitability, budget, timeline, location, and decision-making criteria. - Identify high-quality opportunities that align with the company's ideal client profile. - Manage and nurture leads that may not yet be ready to proceed. - Appointment & Pipeline Coordination - Schedule qualified site inspections and consultations for the Director/Sales Team. - Ensure all relevant project information is gathered and documented before appointments. - Coordinate calendars and appointment logistics. - Maintain a structured and organised sales pipeline. - Client Experience - Deliver an exceptional first impression of the business. - Act as a trusted point of contact throughout the initial enquiry stage. - Maintain regular communication with prospective clients. - Ensure every lead receives professional, timely, and personalised service. Key Performance Indicators (KPIs): - Speed to lead response. - Number of leads contacted and qualified. - Qualification-to-appointment conversion rate. - Appointment attendance rate. - CRM data accuracy and pipeline management. - Overall lead-to-opportunity conversion performance. Qualifications - Previous experience in lead management, lead qualification, customer success, sales support, or inside sales. - Experience within residential construction, custom home building, renovation, property, or related industries is highly regarded. - Strong phone communication and relationship-building skills. - Experience using CRM systems and sales pipelines. - Ability to work independently and manage multiple enquiries simultaneously. Requirements - Professional and personable communicator. - Highly organised and process-driven. - Strong attention to detail. - Confident speaking with prospective clients. - Customer-focused with a consultative approach. - Proactive, reliable, and accountable. Success in this Role Success is not measured by direct sales, but by the ability to efficiently qualify opportunities, create an outstanding client experience, and ensure the sales team spends their time meeting only with highly qualified prospects. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Title: PRS Lead Case Manager- Bilingual English/Spanish Location: Missouri, United States Work Type: Remote, Full Time Job ID: PRSLE001210 Department: Social Services - Refugee & Immigrant Program Job Description: Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. As a PRS Lead Case Manager, you’ll walk alongside unaccompanied children as they seek family reunification, older youth preparing for adulthood in a new country, and foster families who give these children a home away from home How Your Role Makes a Difference - Maintain a caseload in compliance with contract terms and agency expectations as defined by the program supervisor; - Facilitate the reunification process by conducting culturally sensitive home studies, assessments, referrals, and case management services; - Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected timeframes and requirements; - Provide psychoeducational information, referrals, outreach, advocacy, and support to children and families when needed; - Provide culturally and linguistically appropriate Post Release Services (PRS) and comprehensive case management services, as needed; - Assist with hiring, training, and supervising of some program staff (case managers, case support workers, and/or case aides); - Ensure staff are equipped and trained in all ORR requirements for reuniting UC with their sponsors; - Provide training to local staff who are responsible for all case management or support services for clients’ educational, clinical, medical, and legal needs; - Ensure all case recording expectations satisfy state and agency requirements; - Assist in onboarding new case managers and case support workers across offices, to include training and shadowing when needed; - Review reports to provide feedback and corrections within the defined deadline timeframe, while ensuring that all reports are submitted to the contractor through the data portal in compliance with contractor and agency quality and time requirements; - Conduct individual weekly supervision with staff to ensure staff are aware of their job responsibilities and provide staff with ongoing feedback and support; - Provide coverage for PRS case managers and case support workers when needed; - Create and implement new training for case management and case support teams as needed; - Maintain, enhance, and develop collaborative relationships with referral sources, state and federal agencies, volunteer community agencies, and employers and individuals; - Assist in the development, update, and maintenance of the program operating manuals; - Review client files and partner with the leadership team in assessing fidelity to policy implementation, and all federal, state, and agency policies are always adhered to; - Participate in peer-to-peer support opportunities within the branches for growth and sharing of innovation and case consultation within the sites; - Keep abreast of community resources and refer families for support, as needed; - Stay abreast of agency, federal, and state regulatory requirements related to social services; - Essential job responsibilities may vary based on the specific needs of each program/department; - May be required or asked to participate in a Bethany-sponsored event; - Complete other duties as assigned. What Will Make You Successful - Bachelor’s Degree in Human Services, Social Work, or equivalent field of study from an accredited college with at least 3 years of relevant/progressive employment experience that demonstrates supervisory and case management experience; or Master’s degree in Behavioral Sciences, Human Services, Social Services fields, or equivalent field of study from an accredited college; - Bilingual in Spanish/English; - Experience and/or knowledge of home studies and/or post-release services; - Experience writing professional, thorough assessment reports; - Knowledge of local community social services; - Specialized experience working with immigrant populations; - Knowledgeable about family preservation, kinship care, and general child welfare; - Must possess an ability to connect with collaboratives in the community with a strong knowledge of local community social services or related agencies; - Excellent verbal and written communication skills; - Demonstrate leadership skills in alignment with agency and program values, as well as serve as an Ideal Team Player; - Demonstrate ability to work effectively on a multi-disciplinary team; - Adheres to all agency and departmental safety procedures, including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment, or environment, through proper notification channels; - Demonstrated clinical, therapeutic, and crisis intervention skills; - Demonstrated experience with trauma and working with unaccompanied children and their families; - Successfully pass a TB test annually and document preference to receive or decline Hepatitis immunization; - Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite; - Must be 21 years old with a valid driver's license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany; - Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage; - Pass a criminal history screen, including state and local child protection agency registries; - Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity. We Invest in You - Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul - Access to training, professional development, and career growth opportunities  - Comprehensive health insurance (medical, dental, and vision) - 403(b) retirement plan with employer match eligibility - Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks) - Access to education reimbursement for those who qualify - Comprehensive employee assistance and wellness program - Employer-paid long-term disability and group term life insurance   #LI-MK1 #LI-REMOTE Travel Required Yes. Up to 25%

Title: RN, Registered Nurse Transplant Case Manager (Remote) Location: Remote, United States Department: Clinical Job Description: Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. About the role The Transplant Nurse (PCG) facilitates care coordination for a member with the potential for a transplant, including hematologic malignancies and end stage disease processes. The position requires a multidisciplinary, collaborative approach to manage the complexity, financial impact, frequent resource utilization and variable acuity across the transplant continuum. Management begins at referral and follows through pre-transplant care, evaluation, and the transplant phase to post-transplant case closure. Location: This position is located at our Dublin, OH campus with hybrid flexibility. What you’ll do (Essential Responsibilities) Identify and assess members with the potential for solid organ or bone marrow transplant, end stage renal disease, and hematologic malignancies. Apply the nursing process when actively case managing transplant members. Utilize well-developed critical thinking and interpersonal skills to problem-solve and make knowledgeable recommendations for needed actions. Document all activities specific to members, caregivers, providers, facilities and clients in appropriate database. Maintain a collaborative relationship with members’ health care teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods. Serve as member and provider advocate by educating and guiding through the transplant process. Provide benefit and health information to each member so they are able to make informed health decisions. Maintain a working knowledge of all policies and procedures related to Clinical Operations. Work closely with and provide updates to internal client executives and employer contacts for transplant patients.   Maintain a working knowledge of employer health benefit plans and know where to access benefit information. Be a clinical resource for all Quantum Health work teams. Maintain working knowledge of Transplant Vendor contracts, single case rate agreements, access agreements, and negotiated agreements as required by client plan design.  Assist members and clients with wellness activities, enhanced benefits, behavioral incentives Be a transplant clinical resource for all Quantum Health work groups. Work closely with and provide updates to internal client executives and employer contacts for transplant patients. Maintain contact with the QH clinical staff for transfer of cases when appropriate. All other duties as assigned. What you’ll bring (Qualifications) Licensure: Current and active license as a Registered Nurse in the state of Ohio, BSN preferred Experience: Minimum of two years clinical experience with direct patient care required Certification in Case Management preferred within 2 years of hire Outstanding computer skills including Microsoft applications Excellent critical thinking skills Possess excellent verbal and written communication skills Possess excellent time management skills Demonstrate ability to work autonomously Solid organ or bone marrow transplant experience desired Effective communication skills, both verbal and written. A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us. #LI-HW1 #LI-Remote What’s in it for you - Compensation: Competitive base and incentive compensation - Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. - Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. - Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. - Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. - Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. - Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! What you should know - Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite. - Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check. - Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer . - Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds. - Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position. - Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship. - Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.