• Develop and execute a multi-year IT strategy that aligns with the company’s broader business objectives • Identify and implement emerging technologies (such as AI, machine learning, or automation) to modernize legacy processes • Act as the primary technical advisor to the C-suite, translating complex technical concepts into business outcomes • Oversee the design and maintenance of scalable, reliable, and secure enterprise systems (Cloud, On-prem, and Hybrid) • Ensure high availability of all internal and external-facing systems, maintaining strict Service Level Agreements (SLAs) • Negotiate and manage contracts with third-party vendors, MSPs, and software providers • Direct the development of a comprehensive security strategy to protect company data, IP, and customer privacy • Establish and test Business Continuity (BC) and Disaster Recovery (DR) plans to minimize downtime during outages or breaches • Ensure the organization adheres to relevant legal and industry standards to ensure optimal service and cost-efficiency • Develop and manage the annual IT CAPEX and OPEX budgets, ensuring maximum Return on Investment (ROI) • Build, mentor, and lead a high-performing IT team; foster a culture of continuous learning and technical excellence • Prioritize projects and resources across the IT department to meet deadlines and ensure business consistency

Role Description We are excited to bring on an AVP, Learning & Development to join our Group Protection Claims & Operations training organization in a remote environment. - Sets and executes the Learning & Development strategy, incorporating emerging trends and partnering with senior leadership to drive enterprise initiatives, change management, and continuous capability building. - Leads the design and delivery of comprehensive training programs, ensuring alignment to business priorities, organizational readiness, and measurable improvements in performance, productivity, and quality. - Establishes and drives performance outcomes, setting priorities, goals, and KPIs while monitoring results and taking action to meet or exceed business objectives. - Builds and leads a high-performing team, including talent acquisition, development, coaching, and succession planning to strengthen organizational capability. - Partners with business leaders and stakeholders to assess learning needs, provide strategic guidance, and ensure effective application of training to on-the-job performance. - Drives operational excellence and innovation, including strategic process improvements, evaluation of training effectiveness, and optimization of resources (including budget oversight) to enhance impact and efficiency. Qualifications - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). - 10+ Years experience in training that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience. - Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches. - Ability to think critically, analyze information and to evaluate the implications of a course of action or solution. - Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines. - Confident, comfortable communicator with strong written and verbal communication skills. Requirements - Experience leveraging automation and AI tools to support curriculum and process modernization. - Travel Requirements: Up to 30%. Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes. - Leadership development and virtual training opportunities. - PTO/parental leave. - Competitive 401K and employee benefits. - Free financial counseling, health coaching and employee assistance program. - Tuition assistance program. - Work arrangements that work for you. - Effective productivity/technology tools and training.

Role Description Develops and maintains dynamic student community programs that create a safe space for prospective students, current students, and alumni that encourages relationship building and networking for their professional success. Responsible for organizing faculty volunteers and club advisors to form a student community team as they connect with prospective, active, and former WGU students. Coordinates with volunteers and club advisors who provide input. Responsible for managing community-building initiatives which impact student success and improve the student experience. - Lead the vision, strategy, and execution of student community programs, clubs, and engagement initiatives. - Build and support a network of faculty volunteers and club advisors to strengthen student connections across the lifecycle. - Partner cross-functionally with communications, PR, enrollment, academic teams, and other stakeholders to enhance community participation. - Develop and maintain processes, policies, and programs that improve student experience and operational efficiency. - Monitor and moderate online community spaces, ensuring an inclusive, engaging, and high-quality environment. - Analyze engagement and student success metrics, including retention and graduation trends, and report insights to leadership. - Plan and execute virtual and in-person community events that increase engagement and brand awareness. Qualifications - Bachelor’s degree in Marketing, Communications, Information Technology or a related discipline. - Two (2) years of experience leading a student community with user engagement, project management, and multiple social platforms. - Experience reporting and managing data using reporting platforms such as Salesforce, Tableau or Power BI. - Strong interpersonal, communication, and conflict resolution skills with excellent writing ability. - Ability to manage multiple priorities and projects in a fast-paced environment with a results-driven mindset. - Experience building or supporting student or community engagement programs such as forums, ambassador programs, or clubs. Requirements - Master’s degree in a related field (Bonus Points). - Experience leading initiatives that promote engagement, retention, and success among underserved student populations, including first-generation, community college, and TRIO students (Bonus Points). - Experience supporting students in an online learning environment (Bonus Points). - Experience with UX design (Bonus Points). - Project management experience and ability to lead cross-functional initiatives (Bonus Points). Benefits - Eligible for bonuses. - Medical, dental, vision, telehealth and mental healthcare. - Health savings account and flexible spending account. - Basic and voluntary life insurance. - Disability coverage. - Accident, critical illness and hospital indemnity supplemental coverages. - Legal and identity theft coverage. - Retirement savings plan. - Wellbeing program. - Discounted WGU tuition. - Flexible paid time off for rest and relaxation with no need for accrual. - Flexible paid sick time with no need for accrual. - 11 paid holidays. - Other paid leaves, including up to 12 weeks of parental leave.

• Own the day-to-day execution of Skyward's cost-containment program across the stop-loss portfolio • Develop and refine cost-containment protocols, standard operating procedures (SOPs), and playbooks • Monitor and evaluate cost-containment vendor performance • Assist the VP with vendor selection, due diligence, and contract evaluation • Track, quantify, and report cost-containment savings • Stay current on emerging cost drivers, treatment modalities, regulatory changes, and market trends • Provide senior-level clinical expertise on complex, high-cost, and sensitive claims • Build and maintain executive-level relationships with TPAs, producers, policyholders, and cost-containment vendors • Serve as a senior mentor and resource to Clinical Consultants • Identify opportunities to leverage data and analytics to improve cost-containment outcomes • Design and maintain SOPs, workflows, and documentation standards