Role Description Join the Leidos NISC IV program as an Eastern Service Center Operations Support Group UAS Specialist. This is an exciting opportunity to use your experience helping the NISC IV mission. We are seeking a UAS Specialist in College Park, GA, to work among some of the best and brightest UAS subject matter experts around the country in this rapidly expanding segment of the aviation community. You will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will work with a management team that encourages career development. In this role, you will gain many intangible skills, such as: - Time and task management - Critical thinking and problem solving - The ability to communicate complicated problems in a concise manner to UAS operators as well as FAA and other stakeholders - Solving complex issues using specialized tools The NISC IV contract provides technical support to various Air Traffic Control Towers, Terminal Radar Approach Controls (TRACON), Air Route Traffic Control Centers (ARTCC), and FAA Air Traffic Organization Headquarters and Regional offices. The selected candidate will support the Federal Aviation Administration, Eastern Service Area, Operations Support Group. The candidate will serve as a subject matter expert in support of a variety of systems including, but not limited to: - TARGETS (Terminal Area Route Generation and Traffic Simulation) - RNAV PRO (Area Navigation Simulation Tool) - PDARS (Performance Data Analysis and Reporting System) - SDAT (Sector Design Analysis Tool) - OE/AAA (Obstruction Evaluation/Airport Airspace Analysis) - POET (Post-Operations Evaluation Tool) - DACS (Digital Aeronautical Chart Supplement) - Standard Instrument Approach Procedures (SIAPs) - Standard Instrument Departures (SIDs) - Area Navigation (RNAV) This role is fully remote. Qualifications - Bachelors degree and 8+ years of relevant experience or a Masters degree and 6+ years of relevant experience. Additional experience may be considered in lieu of a degree. - Extensive knowledge of the National Airspace System and FAA Directives. - Ability to conduct efficient, organized data gathering and data analysis, develop reports, establish schedules, and conduct studies. - Clear and concise general and technical writing skills, effective technical presentation skills, and ability to coordinate with various project stakeholders. - Proficient in MS Word, Excel, PowerPoint, database management applications, and internet research. - Organized documentation skills and awareness of general documentation systems. Requirements - Provide support, analysis, and assistance to the Operations Support Group (OSG) in the review and procedural approval process for requests by users of Unmanned Aircraft Systems to access the National Airspace System (NAS). - Provide subject matter expert (SME) expertise and support to the ESC and proponents for applications for Certificates of Waiver or Authorization (COA) to access the NAS with UAS. - Support includes feasibility analysis in coordination with Air Traffic (AT) facilities, writing and coordinating Special Provisions to define flight operations, and review and distribution of final approved COA’s. - Provide final review and distribution of Headquarters (HQ) UAS Air Traffic (AT) approved military UAS COA’s to proponent and field facilities. - Provide SME support for proponent and facility inquiries regarding the COA process, requirements, and operating areas for flying military UAS in the NAS. - Review and coordinate FAA/DOD Military Operations Area (MOA) Class D UAS operations. - Review and coordinate FAA/DOD Class G notifications of UAS activities. - Provide coordination between UAS proponent and facilities for operational missions as needed for active COA’s. - Provide supporting documentation and records for all assigned ESA UAS activities. - Provide review, recommendations, research, and analysis of UAS activities, requirements, and processes as requested by the FAA customer. - Provide recommendations, research, and analysis of real-time activities which affect ESA Air Traffic operations and the NAS. - Participate in National UAS staff meetings; UAS workshops; facilities, proponents, and UAS manufacturers meetings in support of the FAA customer. - Provide Subject Matter Expert (SME) expertise and support on UAS policies, procedures, and regulatory requirements. Benefits - Target salary will be $120-135k. - Pay Range: $92,300.00 - $166,850.00.

Role Description The Business Systems Analyst II will be responsible for engaging stakeholders, creating functional requirements for technology solutions and our products, making recommendations for business opportunities and process improvements, and facilitating change under the guidance of the Manager – Information Services within the Global Delivery Platform System Enablement team. Join a team where healthcare innovation meets meaningful impact. As part of the Global Delivery Platform System Enablement team, you'll work at the intersection of product development and consulting, transforming how organizations experience critical case management and incident response technology. We’re a diverse, globally distributed team of passionate problem-solvers—from Business Analysts and Developers to Solution Designers and Technical Product Managers—who thrive in our Agile environment. Our work focuses on enabling organizations to effectively manage crisis situations and provide comprehensive mental health support through sophisticated Dynamics 365 configurations that directly impact employee well-being and organizational resilience. If you’re a change agent who gets energized by meaningful innovation, loves turning complex business challenges into elegant solutions, and thrives in a healthcare technology environment where your work improves lives, you’ll feel right at home here. Together, we’re not just building systems; we’re enabling organizations to work smarter and deliver exceptional support to their people when they need it most. What You Will Do - Elicit business requirements for new products, programs and processes using business analysis elicitation techniques such as requirements workshops, business process analysis, use case creation, and data analysis. - Liaise with multiple business units, technology teams and support teams to identify requirements, best practices, interdependencies, and opportunities for improvements. - Translate requirements to User Stories and create other artifacts (process flow, data model, use cases, etc.) that provide clarity to the requirements. - Participate in the design of high-level solutions and in the estimating process, breaking development components into smaller functions that improve the user experience in collaboration with the systems Technical Product Manager. - Design the solution for the software product in keeping with the solution architecture and technical roadmap, creating intuitive solutions that add value for users. - Work closely with the development team to define functional specifications and modifications required to achieve objectives (including non-functional requirements), while partnering with QA specialists to ensure that detailed design is clearly understood and developments are aligned with design specifications. - Provide technical support and leadership in the event of incident escalation or service interruptions, making sure incidents are resolved effectively and maintaining service continuity. - Critically evaluate business needs and strive for Data-Driven Decision Making (DDDM) through strong analytical, leadership, and conflict management skills. Qualifications - 3-5 years of progressive experience in business systems analysis with demonstrated growth in enterprise software implementations, systems integrations, or technology solution delivery with Microsoft Dynamics 365 platforms. - 3-5 years of experience in design and functional configuration of Microsoft Dynamics 365 Customer Service and/or Field Service, or equivalent case management systems. - University degree in Business, Computer Science, or Engineering (or College Diploma with equivalent experience and demonstrable continuing education in IT). - Strong understanding of SDLC and Agile methodologies with hands-on experience translating business needs into technical solutions within Agile teams. - Power Platform experience (Power BI, Power Automate, Power Apps) ranging from development concepts, governance, creation, monitoring, and maintenance. - Strong user story development skills and experience working within an Agile framework with demonstrated ability to create process flows, data models, and use cases. - CRM implementation experience with demonstrated knowledge of data migration, data mapping, and experience creating entity relationship diagrams. - Hands-on proficiency with Jira and Confluence for requirements tracking, agile collaboration, sprint planning, and technical documentation in fast-paced development environments. - Intermediate proficiency in process improvement methodologies and business process modeling tools/techniques (BPMN, process mapping) with enterprise architecture awareness. - Highly effective communication skills (written and oral) with proven ability to facilitate cross-functional collaboration, explain complex concepts clearly, and interact with diverse stakeholders (French language ability is a strong asset). Requirements - Experience with Microsoft Dynamics 365 Marketing module or other Customer Engagement modules demonstrating broader platform expertise. - Previous experience in healthcare, mental health, or employee well-being organizations with knowledge of healthcare technology solutions and regulatory requirements. - Quality assurance or testing background with hands-on UAT experience. - Professional certifications such as CBAP, IIBA ECBA, CSM, or PMP. - Experience with Omnichannel for Customer Service or case management platforms. - Microsoft Dynamics 365 platform integration (external platform) experience. - Microsoft Dynamics 365 certifications including MB-230 (Dynamics 365 for Customer Service) or PL-200 (Power Platform Functional Consultant). - Previous experience in consulting or professional services delivery.

• Act as a trusted AI architect & consultant for our enterprise clients, helping them turn ambitious ideas into robust, production-ready solutions across cloud, edge, and on-prem environments • Design and own end-to-end LLM & multi-agent architectures - from vector-based RAG pipelines and document-processing workflows to multi-agent orchestration and autonomous decision frameworks • Create and publish libraries utilizing local on-device models • Create and publish design papers on behalf of the company together with our R&D team • Build cloud-native AI infrastructure on AWS or equivalent on Cloudflare / GCP with security, governance, and cost optimization baked in • Define and implement AI governance & monitoring (bias detection, drift tracking, compliance reporting) to keep models accurate, explainable, and audit-ready • Evaluate, benchmark, and create custom models - open-source and commercial • Contribute to the open-source community through internal R&D initiatives • Stay one step ahead by experimenting with the “next big thing” in AI • Mentor and inspire engineers around you, sharing knowledge through tech talks, code reviews, and architectural workshops

• Support the design, development, and integration of hardware, software, cloud components, and user interfaces into cohesive system solutions. • Assist in defining system requirements and ensuring alignment with project objectives. • Participate in system configuration, documentation updates, and version control activities. • Participate in system testing activities, including the development of test cases and documentation. • Maintain data quality by performing routine audits, validation checks, and updates within CMMS • Follow established data governance practices to ensure compliance with organizational policies. • Support data entry standards, documentation, and routine quality assurance tasks. • Generate reports and dashboards using tools such as Power BI to support facility operations and planning. • Track and update Key Performance Indicators (KPIs) based on organizational reporting needs. • Assist in identifying operational trends or opportunities for efficiency using structured analysis methods. • Support the development and refinement of system requirements for facility data, asset tracking, and maintenance workflows. • Work closely with facility operations, IT, and data teams to maintain system functionality and ensure alignment across workflows. • Provide basic user support and training on data tools, dashboards, and reporting processes. • Translate stakeholder needs into clear, actionable system or reporting updates. • Support Extract, Transform, Load (ETL) processes to ensure consistent data integration across systems. • Maintain documentation related to data quality, system configurations, and reporting procedures. • Ensure digital records and data structures adhere to organizational and federal requirements.