Role Description Are you enthusiastic about maintaining safe online communities and encouraging authentic connections? We are an expanding dating platform seeking a committed Site Support & Safety Specialist to become part of our team. In this position, you will play a crucial role in shaping the user experience. Rather than merely responding to support tickets, you will actively manage user emails, assist individuals throughout their dating journey on our app and website, and help ensure our platform stays safe, welcoming, and free from malicious users. A Day in the Life - Investigate & Protect: Adopt a detective’s mindset to detect suspicious behavior, examine user reports, and identify potential scammers or violations of community guidelines. - Engage & Manage Correspondence: Carefully read and empathetically respond to user emails concerning account access, upgrade requests, and other inquiries. Organize, prioritize, and monitor the general inbox, redirecting complex issues to appropriate team members. - Maintain Quality: Evaluate flagged profiles, images, and messages to ensure compliance with our community safety standards. - Administration & Reporting: Accurately enter data, keep trackers current, prepare documents using Google Workspace, and generate daily or weekly operational reports for management review. - Collaborate & Improve: Partner closely with the core team to support ad-hoc projects, coordinate communications, and proactively recommend simple improvements to streamline daily administrative processes. Qualifications - Proven Experience: 1-2 years working as an Administrative Assistant, non-voice chat support, data entry, Virtual Assistant, site support, Operations Support, or Admin Agent, ideally in a fast-paced, remote setting. - Strong Communication Skills: Exceptional verbal and written communication skills for effective interaction with team members, clients, and vendors. - Attention to Detail: High accuracy in data entry, proofreading, and schedule management. - Organizational Skills: Outstanding ability to manage time efficiently, prioritize tasks, and maintain well-structured digital filing systems. - Technical Proficiency: Advanced knowledge of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and willingness to learn new CRM or project management tools. - Adaptability: Capability to work remotely, multitask effectively, demonstrate initiative, and operate independently in managing responsibilities. - Cultural Fit: Alignment with and understanding of the company’s values and culture to ensure a great fit. Requirements - Fraud Detection - Content Management Systems - Technical Support Good-to-have skills - CRM - Google Workspace - Site Management

Role Description Responsible for the fulfillment operations for new accounts originating in the digital channel. Keen eye for detecting suspicious activity and initiative to investigate potential fraud. Engages in interactions that ensure Golden 1 members encounter a positive experience beginning from new account origination through finalization and funding. - Consistently meet or exceed KPI target of application/calls per hour and maintain high attention to detail with minimal errors. - Identify and investigate unusual or suspicious Xpress Account applications, and document findings in a UAR submitted to Verafin. - Identify and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union. - Comply with all internal audit findings, online account opening rules and BSA requirements as it relates to opening a new account. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering laws, OFAC and FACTA. - Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes. - Communicate with branches, Home Loans and other back-office departments and research and resolve complex issues that prevent account opening. - Manage multiple internal queues and maintain service levels and regulatory requirements. - Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly. - Participate in video conferencing and online meetings while being comfortable in a virtual office culture. - Audit and verify signature cards in ECM (Enterprise Content Management). - Ensure confidentiality of all members and credit union information. - Maintain current knowledge of all Golden 1 products and services, as well as of policies and procedures. - Assume other responsibilities as apparent or assigned. Qualifications - High School or GED required. - Minimum two plus years of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred. - Excellent oral and written communication skills. - Advanced knowledge in Federal Rules and Regulations as applied to credit unions, G1 products (consultative), employee handbooks, Lighthouse, teamwork, and customer service. - Basic knowledge in Microsoft Office (Word, Excel and Outlook), eFunds, Concur, Relationship Manager, Meridian Link / Loans PQ, DMVDesk, Equifax, OFAC, DSUI, EnAct, ECM, Fiserv/CWS, CLEAR, Alloy. Requirements - Prolonged sitting throughout the workday with occasional mobility required. - May be required to work off-hours when conducting service pack validation and testing. - Ability to frequently move about the office to accomplish tasks. - Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. - Corrected vision in the normal range. Company Description

Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per E-Mail und Video Call e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns. Company Description Unser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und SaaS (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös- und Zahlungsbuchhaltung, damit sich Unternehmer auf den Core fokussieren können! - Remote - Diverse - Automation first

Title: Customer Service Specialist Location: Melbourne Australia Job Description: As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers. Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. We are seeking a Customer Service Specialist on a full-time basis for our Melbourne office. The initial training for the role will be conducted full time for two weeks. After this is completed, you will be able to work in a hybrid work arrangement of two days in the office, and three days from home. About the role - Based in our Melbourne office with a variety of shifts between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST) - Working two days in the Melbourne office is a minimum requirement. - Key customer facing role whereby you are taking customers incoming calls - High pressure environment which requires excellent multi-tasking skills - Training, support and tools of trade provided to assist you succeed About you - Motivated by Member success stories - Influence a whole business with customer advocacy - Want to constantly update your skills in a respected Insurer - Be part of a successful business - Thrive in a fast-paced environment by demonstrating resilience and adaptability - Strong problem-solving skills with innovative and effective solutions - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.