Role Description Responsible for the fulfillment operations for new accounts originating in the digital channel. Keen eye for detecting suspicious activity and initiative to investigate potential fraud. Engages in interactions that ensure Golden 1 members encounter a positive experience beginning from new account origination through finalization and funding. - Consistently meet or exceed KPI target of application/calls per hour and maintain high attention to detail with minimal errors. - Identify and investigate unusual or suspicious Xpress Account applications, and document findings in a UAR submitted to Verafin. - Identify and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union. - Comply with all internal audit findings, online account opening rules and BSA requirements as it relates to opening a new account. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering laws, OFAC and FACTA. - Identify problems that create inefficiencies and recommend operational improvements within all areas of online account opening processes. - Communicate with branches, Home Loans and other back-office departments and research and resolve complex issues that prevent account opening. - Manage multiple internal queues and maintain service levels and regulatory requirements. - Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly. - Participate in video conferencing and online meetings while being comfortable in a virtual office culture. - Audit and verify signature cards in ECM (Enterprise Content Management). - Ensure confidentiality of all members and credit union information. - Maintain current knowledge of all Golden 1 products and services, as well as of policies and procedures. - Assume other responsibilities as apparent or assigned. Qualifications - High School or GED required. - Minimum two plus years of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred. - Excellent oral and written communication skills. - Advanced knowledge in Federal Rules and Regulations as applied to credit unions, G1 products (consultative), employee handbooks, Lighthouse, teamwork, and customer service. - Basic knowledge in Microsoft Office (Word, Excel and Outlook), eFunds, Concur, Relationship Manager, Meridian Link / Loans PQ, DMVDesk, Equifax, OFAC, DSUI, EnAct, ECM, Fiserv/CWS, CLEAR, Alloy. Requirements - Prolonged sitting throughout the workday with occasional mobility required. - May be required to work off-hours when conducting service pack validation and testing. - Ability to frequently move about the office to accomplish tasks. - Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. - Corrected vision in the normal range. Company Description

Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per E-Mail und Video Call e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns. Company Description Unser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und SaaS (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös- und Zahlungsbuchhaltung, damit sich Unternehmer auf den Core fokussieren können! - Remote - Diverse - Automation first

Title: Customer Service Specialist Location: Melbourne Australia Job Description: As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers. Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone. We are seeking a Customer Service Specialist on a full-time basis for our Melbourne office. The initial training for the role will be conducted full time for two weeks. After this is completed, you will be able to work in a hybrid work arrangement of two days in the office, and three days from home. About the role - Based in our Melbourne office with a variety of shifts between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST) - Working two days in the Melbourne office is a minimum requirement. - Key customer facing role whereby you are taking customers incoming calls - High pressure environment which requires excellent multi-tasking skills - Training, support and tools of trade provided to assist you succeed About you - Motivated by Member success stories - Influence a whole business with customer advocacy - Want to constantly update your skills in a respected Insurer - Be part of a successful business - Thrive in a fast-paced environment by demonstrating resilience and adaptability - Strong problem-solving skills with innovative and effective solutions - A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Benefits and perks - Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! - Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. - Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. - Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! About our culture At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Title: Customer Service and Sales Consultant Location: Kensington Australia You're only human. It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Make a real impact in your local community. Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it. Why join Medibank? We're on a mission to create Australia's healthiest workplace. Here's what that means for you: - Flexibility: Work in-store, from home, on-site with partners, and out in the community. - Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more. - Subsidised private health insurance + fully subsidised Healthy Living Extras. - Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more. - Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams. - Inclusive culture: Seven Employee Networks supporting belonging and inclusion. About the role We have a Permanent Full-time (37.5 hours per week) hybrid opportunity for a Customer Service and Sales Consultant at our Bondi Store. You may also be requested to work at our Uni of NSW Store to support your wider team. As the face of Medibank in your area, you will: - Help customers choose the right health cover and services. - Support them across multiple channels - in-store, over the phone, online, and in the community. - Build lasting relationships and trust through personalised conversations. - Solve everyday challenges and share ideas to improve how we work. This role includes a flexible rotating roster working across Monday to Friday with alternating Saturday work. You will be rostered to work in-store and work from home. The working hours are between 8am - 8pm with maximum 8-hour shift (e.g. 9am - 5pm or 12pm - 8pm). Store opening hours are between 9am-5pm and rostered hours after 5pm will be working from home shifts. Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area. What we're looking for You don't need health insurance experience - we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are: - Great at building rapport and explaining things clearly. - Comfortable using technology and learning new systems. - A team player who is adaptable and proactive. - Detail-focused and committed to protecting customer privacy. What you'll get - Salary: $63,660 + 12% super + monthly incentives. - Benefits: Health cover discounts, wellbeing programs, flexible work, and more Ready to make a difference? Apply now to be part of a team that's transforming how we connect with our communities and creating better health for better lives. Imagine working with us We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.