Manage the post-close mortgage process, ensuring smooth operations and exceptional customer service. Handle document processing, address inquiries, and continuously seek process improvements for efficiency and compliance.

Role Description The Safe and Secure Technology Associate Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. This team member will learn and apply technology practices and help to identify opportunities for continuous improvement. - Deliver exceptional customer service to our internal and external customers. - Support assigned KPIs related to our Safe and Secure technology. - Take incoming calls and emails related to CCTV, Access Control, or Alarm Monitoring issues and requests. - Communicate with remote users via phone, email, or video calling to troubleshoot problems using (and sometimes without the use of) remote connectivity tools. - Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other Safe and Secure resources as applicable. - Learn and assist with the configuration process of our CCTV, Access Control, and Alarm monitoring systems for all new buildings and installations. - Log all technical issues in Jira with the appropriate level of detail needed. - Leverage process standards, naming standards, how-tos, equipment information, and solutions to new problems and provide feedback related to these as needed. - Develop and employ judgment skills to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately. - Escalate issues to appropriate internal channels when the need arises. Qualifications - This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their Safe and Secure technology problems. - High School diploma or equivalent. - 1+ years of experience in the technical/physical security technology support field. - Intermediate skills in administering Windows Server, Active Directory, DHCP, and other network services. - Solid problem-solving and technical skills and customer service experience. - The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes with the blind. - A continuous learning/growth mindset. Requirements - Experience with CCTV, Access Control, and Alarm Monitoring systems; a big plus if you have experience with Genetec, Slack, Confluence, Cisco Meraki Appliances, and Jira. - An understanding of enterprise network environments. Benefits - Full-time hourly position. - Medical, Dental, and Vision benefits. - 401K with company match. - A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. - A great wellness program to keep you healthy and happy both physically and mentally. - Access to opportunities to expand your skill set and share your knowledge with others across the organization. - A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. - A seat in one of the fastest-growing companies in the country.

• The appointee is expected to be a first point of contact for internal and external administrative queries. • To facilitate the resolution of queries by working with stakeholders and escalating appropriately. • This role involves managing competing demands effectively and communicating with team members on priorities. • Management of the invoicing process for LYRA Canada affiliates.

• Plan, schedule, and execute ESXi host upgrades across development, test, and production environments with minimal business disruption. • Apply driver updates, firmware patches, and VMware Tools refreshes in accordance with VMware compatibility matrices. • Conduct thorough post-upgrade host validation including vSphere cluster health checks, datastore integrity, and network connectivity verification. • Maintain upgrade documentation, change records, and rollback procedures for all ESXi lifecycle activities. • Monitor ESXi host performance, resource utilisation, and HA/DRS configurations to ensure optimal virtualisation efficiency. • Lead end-to-end migration of virtual machines from VMware vSphere to Microsoft Hyper-V, covering planning, execution, validation, and hypercare. • Perform VM hardware version upgrades and compatibility assessments prior to migration, ensuring alignment with target Hyper-V environment requirements. • Execute VMware Tools removal and replacement with Hyper-V Integration Services as part of the migration workflow. • Develop and maintain detailed migration runbooks covering pre-migration checks, execution steps, rollback procedures, and post-migration validation scripts. • Conduct compatibility validation of applications, network configurations, and storage mappings after migration to Hyper-V. • Design and deliver Hyper-V administration training sessions for internal IT team members, building in-house capability and reducing dependency on external support. • Produce knowledge-transfer documentation covering Hyper-V architecture, VM lifecycle management, checkpoints, and networking configuration. • Plan and execute in-place upgrades and clean installations of Windows Server operating systems (2016 / 2019 / 2022), including pre-upgrade assessment and compatibility review. • Manage patch lifecycle for all Windows Server environments ensuring compliance with security and operational baselines. • Administer Active Directory, DNS, DHCP, Group Policy, and file services in support of enterprise infrastructure. • Coordinate server decommissions, consolidations, and role migrations as part of infrastructure refresh programmes. • Maintain server hardening configurations and contribute to security compliance activities. • Design, implement, and manage enterprise backup strategies covering physical servers, virtual machines, and cloud workloads. • Administer backup solutions (e.g. Veeam, Veritas NetBackup, Azure Backup) ensuring scheduled jobs, retention policies, and offsite replication are operational. • Plan and conduct regular recovery drills, validating RTO and RPO targets across critical systems. • Respond to and manage recovery scenarios including full server restores, file-level recoveries, and VM rollbacks. • Maintain backup inventory, reporting dashboards, and escalation procedures for backup failures. • Lead infrastructure migration projects as the primary technical authority, from scoping and planning through execution and post-migration support. • Develop project plans, risk registers, migration runbooks, and stakeholder communication packs. • Coordinate with application teams, network engineers, security, and business stakeholders to align migration windows and minimise impact. • Chair migration readiness reviews, cutover planning sessions, and post-migration retrospectives. • Maintain hands-on delivery participation throughout all project phases — not limited to oversight only. • Provide infrastructure support and operational oversight for AWS environments including EC2, VPC, S3, IAM, CloudWatch, and related services. • Contribute to hybrid cloud architecture discussions, supporting workload placement decisions across on-premises and AWS. • Apply AWS best practices for security, cost optimisation, and high availability in line with organisational cloud governance. • Support cloud migration assessments and lift-and-shift activities where applicable.