• Be the technical owner of a domain or subsystem, ensuring safe and healthy evolution over time. • Ensure the domain operates with agreed SLOs (latency/errors/availability) and actively work to improve reliability. • Lead technical planning and execution for the domain: decomposition, dependencies, risks, execution and validation. • Consistently raise the technical level of the team: best practices, strong code reviews, references, documentation and standards. • Serve as an internal technical reference: support complex decisions, unblock discussions and reduce rework. • Lead incident response for your domain: mitigation, rigorous RCA and structural preventive actions.

• Lead, mentor, and support team members • Guide the software development lifecycle • Coach the team in adopting AI‑assisted development practices • Collaborate with internal stakeholders and other teams to deliver high-quality tools • Provide technical leadership in architectural decisions • Facilitate code reviews and enforce coding standards • Oversee task delegation, resource allocation, and prioritization within an Agile environment • Actively participate in sprint planning, daily stand-ups, retrospectives, and stakeholder meetings • Create and maintain clear technical documentation • Provide immediate and continuous feedback regarding team performance • Assist in recruiting, interviewing, and onboarding new development team members

Role Description Gritter Francona is seeking a Senior Software Engineer to support and modernize mission-critical Veterans Affairs (VA) benefits processing systems. This role serves as a key contributor for a middle-tier application development, maintenance, analysis, and modernization efforts within the VETSNET ecosystem. The ideal candidate possesses expertise in C++ development, legacy system analysis, VA Awards processing, and software engineering across both traditional and modern development methodologies. This individual will help bridge legacy architectures with emerging technologies, including Spec-Driven Development (SDD) and AI-assisted software engineering practices. - Design, develop, analyze, maintain, and enhance middle-tier application components supporting VA benefits and awards processing. - Perform detailed code reviews and modifications across large, complex, monolithic code bases that may exceed 10,000 lines per module. - Analyze and support legacy VETSNET applications, including systems originally translated from C and FORTRAN into C++. - Serve as a middle-tier for awards processing functionality and related business workflows. - Collaborate with cross-functional teams to identify, diagnose, and resolve software defects through comprehensive root cause analysis. - Evaluate multiple technical solution paths and recommend approaches based on effectiveness, efficiency, maintainability, risk mitigation, and business requirements. - Support modernization initiatives, including migration efforts toward Java-based and database-driven architectures. - Participate in the adoption and implementation of Spec-Driven Development (SDD) methodologies and AI-assisted code analysis and generation tools. - Validate software behavior through testing, database verification, and system-level analysis. - Contribute actively to Agile development activities, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. - Communicate technical concepts, system issues, and remediation strategies to technical teams, leadership, and stakeholders. - Mentor team members and support adoption of modern development practices, including Git and GitHub workflows. Qualifications - Bachelor's Degree - 10+ years of software engineering experience with progressively increasing responsibilities. - Experience developing and maintaining applications in C++. - Demonstrated experience analyzing and modifying complex legacy systems. - Experience supporting middle-tier application architectures and distributed systems. - Strong understanding of software design, structured programming methodologies, and application lifecycle management. - Experience working within UNIX/Linux environments, including shell scripting and command-line development tools. - Experience using Git and GitHub for source control, branching, code reviews, and collaboration. - Debugging, troubleshooting, and root cause analysis skills. - Experience evaluating technical impacts of computational precision, machine rounding, monetary calculations, and system architecture considerations. Requirements - Direct experience with VA VETSNET applications and tools. - Experience with: - Tuxedo middleware development and support - VETSNET Awards - VBMS-CORE - VBMS-RATING - VBMS-AWARDS - SHARE - Experience developing in C and/or FORTRAN. - Java development experience. - Experience writing and optimizing SQL queries. - Familiarity with Oracle SQL Developer or similar database tools. - Experience with JIRA or comparable work management systems. - Exposure to software modernization and cloud migration initiatives. - Experience leveraging AI-assisted development platforms and Spec-Driven Development methodologies. - Knowledge of VA organizational processes and operational environments. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development

Role Description We are seeking a highly experienced Customer Onboarding, Technical Support & Sales Specialist with expert-level knowledge of GoHighLevel (GHL) to join a fast-growing international SaaS and business automation platform. This is a high-impact, client-facing role combining software demonstrations (sales), onboarding, technical support, and client training. You will work directly with clients via Zoom, guiding them through setup, troubleshooting issues, and ensuring they successfully adopt and maximise the platform. The role requires a strong balance between technical expertise, customer success, and commercial awareness, as you will also support conversions through demo calls and assist with paid onboarding and migration services. This position is suited to someone who thrives in a fast-paced, remote environment, enjoys working with clients daily, and is committed to long-term growth within a high-performance team. Duties & Responsibilities - Conduct software demo calls (sales-focused) with prospective clients to drive conversions. - Facilitate client onboarding sessions via Zoom, including full account setup and configuration. - Provide hands-on technical support, troubleshooting and resolving client issues in real time. - Deliver daily group training sessions to educate clients on platform features and best practices. - Manage and respond to customer support tickets within defined response timeframes. - Assist clients with system setup, including automations, workflows, integrations, DNS, email configuration, and CRM setup. - Create training resources (e.g., Loom videos) to guide clients through technical processes. - Support paid onboarding, migration, and setup projects, including quoting and delivery. - Maintain and follow internal SOPs for onboarding, support, and troubleshooting. - Take ownership of client success and experience, ensuring high satisfaction and retention. - Identify opportunities to improve customer journey, processes, and operational efficiency. - Collaborate with leadership on automation, system improvements, and growth initiatives. Qualifications - Minimum 3+ years of experience working with GoHighLevel (GHL) or HighLevel-based platforms. - GHL Certification is required or highly preferred. - Strong experience in client onboarding, SaaS support, or marketing automation platforms. - Experience conducting Zoom demos, onboarding sessions, and training calls. - Familiarity with platforms such as ActiveCampaign, Kajabi, ClickFunnels, Thinkific, or similar. - Proven ability to troubleshoot technical issues and guide non-technical users. - Experience handling customer support tickets and service delivery workflows. - Strong understanding of CRM systems, automations, and integrations. - Excellent English communication skills (verbal and written). - Reliable high-speed internet, computer setup, webcam, and microphone for daily client calls. Personal Attributes - Friendly, patient, and highly customer-focused. - Passionate about technology, automation, and helping clients succeed. - Strong problem-solving and analytical thinking skills. - Confident communicator with the ability to teach and guide clients clearly. - Professional, reliable, and committed to long-term employment. - Ability to manage multiple clients, calls, and support requests simultaneously. - Self-motivated and able to work independently in a fully remote environment. Benefits - R40 000 per month (non-negotiable).