• Scaling and maintaining our infrastructure and services using AI (Claude Code) as a first-class collaborator in your daily development workflow. • Being opinionated on technical direction and strategy (and documenting those opinions for others to be able to follow). • Leading and mentoring other engineers on the team • Owning and resolving the most complex infrastructure failures — Kubernetes scheduling edge cases, networking degradation, cross-service cascading failures, and AWS platform issues that other engineers escalate • Participating in a shared on-call rotation (roughly one week every six to eight weeks on call) • Estimating schedules, breaking tasks down to reasonable 1-3 day tasks. • Driving cloud cost efficiency by identifying over-provisioned resources, rightsizing EC2 and container workloads, and building tooling to surface cost anomalies before they compound

Role Description The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. As an SRE I, you will work alongside experienced engineers to help maintain reliable, scalable, and efficient production systems. This role is designed for engineers early in their careers who are passionate about cloud infrastructure, automation, Kubernetes, and modern operational practices. - Gain hands-on experience supporting cloud-native applications. - Troubleshoot production environments. - Build automation to improve operational efficiency. - Participate in a rotating on-call schedule after onboarding and training. Responsibilities - Support production applications and infrastructure running in cloud and Kubernetes environments. - Monitor systems, troubleshoot alerts, and assist with operational incidents. - Collaborate with engineering teams to improve reliability and operational processes. - Write scripts and automation to reduce repetitive operational tasks. - Leverage modern automation and AI-assisted tools to improve operational efficiency and reduce repetitive work. - Demonstrate an engineering leverage mindset by identifying opportunities to automate repetitive work and improve team productivity. - Assist with CI/CD and deployment workflows. - Help maintain monitoring, alerting, and observability systems. - Participate in root cause analysis and continuous improvement efforts. - Learn and apply SRE principles and operational best practices. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. - 1 year of experience in software engineering, systems engineering, cloud operations, DevOps, or related technical roles. - Demonstrated experience configuring, navigating, or managing Linux systems and managing basic networking protocols (such as TCP/IP, DNS, or HTTP). - Ability to write, debug or modify scripts using Python or Bash. - Experience using Git and basic software development workflows. - Experience troubleshooting, diagnosing and resolving technical errors or system failures in a development or production environment. - Professional working proficiency in written and spoken English. Preferred Qualifications - Exposure to Kubernetes, Docker, or containerized environments. - Familiarity with cloud platforms such as AWS, OCI, or GCP. - Exposure to CI/CD concepts and automation tooling. - Familiarity with monitoring and observability concepts. - Internship or academic project experience related to cloud infrastructure or automation. - Understanding of infrastructure-as-code concepts such as Terraform or Ansible. - Exposure to AI-assisted engineering tools, automation platforms, or modern developer productivity solutions. - Strong willingness to learn modern cloud and infrastructure technologies. - Demonstrated curiosity and enthusiasm for automation, modern engineering practices, and emerging technologies. - Troubleshooting and analytical thinking mindset. - Strong communication and collaboration skills.

• Evoluir e sustentar processos de DevSecOps para o ciclo de desenvolvimento e entrega do App Vivo, com foco em aplicações mobile nativas e Flutter. • Estruturar e aprimorar pipelines de CI/CD para build, testes, assinatura, distribuição e promoção de versões em ambientes internos e lojas. • Definir e implementar gates de qualidade e segurança ao longo da esteira, incluindo validações automatizadas, proteção de secrets, análise de código e políticas de release. • Atuar na governança de versionamento, artefatos, permissões, certificados, chaves e processos de publicação de apps. • Trabalhar em parceria com times de desenvolvimento mobile, QA, segurança e arquitetura para garantir fluidez operacional e qualidade nas entregas. • Apoiar a evolução de práticas de observabilidade, rastreabilidade e monitoramento técnico relacionadas ao processo de build, release e operação do app. • Contribuir com documentação técnica, padronização de processos e disseminação de boas práticas de engenharia no time de Plataforma App Vivo. • Atuar de forma consultiva na resolução de problemas complexos de pipeline, publicação, integração e segurança relacionados ao ecossistema mobile.

Role Description We are seeking a highly analytical and execution-focused Finished Goods (FG) Deployment Planner to support our Supply Chain team on a temporary basis. This role will own deployment and allocation planning across a complex network of distribution centers and partners, ensuring product is positioned effectively to meet customer demand and service targets. This is a hands-on role that requires strong attention to detail, comfort working in planning systems, and the ability to quickly identify and respond to supply and demand shifts in a fast-paced, high-growth environment. Key Responsibilities - Own deployment and allocation planning across multiple distribution centers, co-packers and warehouses to ensure the right product is in the right place at the right time (including RJW, Green Rabbit and Trifinity and TRI2 sites). - Translate supply plans and customer forecasts into actionable deployment plans. - Monitor and respond to supply/demand imbalances, short-dated inventory, and network constraints. - Optimize inventory levels across sites to achieve target service levels and minimize obsolescence or overstock. - Collaborate closely with demand planners, production planners, logistics, customer service, and warehouse operations. - Manage allocation logic for constrained supply scenarios and communicate effectively with sales and customer service teams. - Identify and drive continuous improvement initiatives to enhance network flow, reduce costs, and improve agility. - Maintain master data related to deployment rules, lead times, and transit lanes. - Analyze KPIs such as fill rate, inventory turns, deployment adherence, and in-stock metrics. Qualifications - Experience in D365 and Kinaxis Rapid Response. - 5 - 7 years in Supply Chain Logistics, Supply Planning or Deployment planning. - Experience with Microsoft Dynamics 365 (D365) and Kinaxis RapidResponse. - Strong analytical skills with the ability to translate data into clear actions. - Advanced Excel skills highly preferred. - Detail-oriented with strong ownership and follow-through. - Proactive problem solver who can quickly assess risks and drive solutions. - Strong communicator who partners effectively across functions. - Comfortable operating in a fast-paced, dynamic environment. Nice to Have - Experience in CPG or high-growth consumer goods environment. - Exposure to S&OP or integrated business planning processes. The Details - LOCATION: Remote, USA. - HOURS: 40/hours a week. - PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.