• Lead key business processes with expertise in agile methodologies • Work closely with Business and IT stakeholders to elicit requirements • Define the approach for requirements gathering and data analysis • Create and document business processes using BPMN tools • Facilitate communication between business areas, IT teams, and key stakeholders

• Assist in documenting business and product requirements based on client needs. • Support test case creation and execution for Quality Assurance activities. • Participate in system testing and validation of changes. • Help reproduce reported issues to support debugging and resolution. • Assist with proof-of-concept activities to understand system capabilities. • Participate in client meetings as a supporting team member. • Learn actuarial and insurance concepts relevant to supported products. • Support internal documentation, projects, and sales initiatives as assigned.

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes • Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed • Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency • Continuously analyze current business and operational data and processes to identify improvement opportunities • Learn fast and act like an owner by proactively seeking out information and solving complex problems • Leverage analytical findings to build best-in-class capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve our customers in improving their financial lives

Role Description Longbridge Financial is seeking a highly motivated and results-driven Operational Excellence Analyst to support the company through process optimization, system enablement, and data-driven decision making. - 2+ years of experience in financial services, mortgage operations, or a related environment is strongly preferred. In this role, you will directly impact business operations by designing, improving, and scaling critical processes and systems that support production, compliance, and growth. You will serve as a cross-functional partner, ensuring operational efficiency and alignment across the business. This position is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about transforming complex processes into scalable, efficient, and measurable outcomes. Key Responsibilities: - Process Optimization & Execution: - Analyze, design, and continuously improve operational processes to enhance efficiency, scalability, and effectiveness. - Identify process gaps, risks, and inefficiencies and drive remediation initiatives. - Establish and monitor KPIs and SLAs to ensure performance meets business objectives. - Systems & Technology Enablement: - Partner with technology teams to support system implementations, enhancements, integrations, and deployments. - Administer and optimize key mortgage operational systems. - Ensure systems are aligned with evolving business needs and regulatory requirements. - Data & Business Analytics: - Analyze business, system, and operational data to generate insights and support decision-making. - Translate data into actionable recommendations that drive productivity, quality, and performance. - Cross-Functional & Vendor Collaboration: - Act as a liaison across various internal departments and external vendors and partners. - Support vendor selection, onboarding, and implementation activities. - Ensure alignment across stakeholders during process and system changes. - Operational Governance: - Assist in documenting processes, procedures, and system configurations. - Contribute to audit readiness, risk mitigation, and regulatory compliance. Qualifications - Bachelor’s degree preferred. - 2+ years of experience in financial services, mortgage operations, or a related environment. - Strong analytical and quantitative skills with proficiency in data analysis and interpretation. - Understanding of operational processes, system workflows, and structured process improvement methodologies. Requirements - Process Design & Optimization: Strong ability to break down and improve complex workflows. - Analytical Thinking: Data-driven approach to problem-solving and decision-making. - Systems Orientation: Comfortable working across multiple platforms and tools. - Execution Discipline: Ability to manage initiatives from concept through implementation. - Collaboration & Communication: Effective at building partnerships across technical and business teams. - Attention to Detail: High level of accuracy in managing complex processes and systems. Benefits - Working in a growing and dynamic industry. - Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts. - 401(k) with company match. - Paid time off. - This is a non-exempt role. - Target base salary range is 65 - 70K which is based on various factors including skills and work experience.