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Gainwell Technologies

Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past

Healthcare Call Center Supervisor

Location

United States

Posted

20 days ago

Salary

$45.3K - $64.7K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Healthcare Call Center Supervisor

Gainwell Technologies

Role Description The Supervisor Healthcare Call Center is responsible for overseeing the daily operations of a healthcare-focused customer service team supporting members, providers, and healthcare-related inquiries. This role ensures service excellence, compliance with service level agreements, operational efficiency, and team development while fostering a positive customer experience. The ideal candidate is a strong leader with healthcare call center experience, excellent problem-solving abilities, and a passion for coaching and developing teams. - Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs). - Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership. - Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing. - Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities. - Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience. Qualifications - Bachelor's degree in business management, healthcare administration, or related field; equivalent combination of education and experience may be considered. - 6+ years of customer service experience, including 2+ years of leadership or supervisory experience. - Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, healthcare call center, or related healthcare operations. - Experience working with customer service platforms, help desk software, telephone technology, and basic computer applications. - Strong communication, coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment. Requirements - Fully remote opportunity within the United States. - Fast-paced healthcare customer service environment supporting members, providers, or healthcare operations. - Opportunity to lead and develop customer service professionals within a growing healthcare organization. - Work schedules may vary based on business needs, client requirements, and operational demands. - Video camera usage may be required for virtual meetings, trainings, and leadership collaboration. Benefits - The pay range for this position is $45,300.00 - $64,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

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