• Successfully leads and implements infrastructure transformation projects to enable the organization to operate in highly scalable ways. • Develops, implements, and oversees the strategic direction of the IT infrastructure, including hardware, software, and network resources. • Ensures the function provides efficient and effective technical support services across the organization. • Implements and maintains IT infrastructure policies and procedures, ensuring alignment with industry best practices and regulatory requirements. • Collaborates cross-functionally to assess and address the organization's technology needs. • Ensures high availability and performance of IT systems and infrastructure. • Manages IT infrastructure projects from conception to implementation and evaluation. • Develops and manages the functional budget and ensures resources and assets are managed within the approved budget. • Stays abreast of industry trends, emerging technologies, and best practices to drive continuous improvement and innovation. • Identifies, develops, and implements improvements in processes or policies and ensures adoption within the function and organization. • Collaborates in hiring activities including candidate selection, participation in panel and individual interviews, and making hiring decisions. • Supports collaborators in all aspect of training and development including performance, behaviors, competencies, and alignment. • Participates in the successful implementation of functional projects as they arise.

• Lead major-gifts strategy aligned with organizational priorities. • Build and manage a portfolio of approximately 150 individuals with major gift potential. • Secure $10K–$1M gifts with emphasis on unrestricted and strategic support. • Develop and execute individual moves plans to qualify, cultivate, solicit, and steward donors. • Prepare proposals, briefing materials, and correspondence that reflect Points of Light’s mission, voice, and donor priorities. • Coordinate with Board Chair, Bush family, and key stakeholders to advance strategic fundraising partnerships. • Engage Office of the CEO staff to support board and executive outreach. • Lead monthly major-gift pipeline meetings to review movement and set next steps. • Support the Chief Development Officer in Board Engagement to ensure events and board fundraising align with major-gift cultivation goals. • Partner with the Revenue Enablement team to develop qualified pipelines, apply prospect research and analytics, and produce tailored donor communications.

• Lead the global Deal Desk organization, including managers and regional teams, and own the hiring, enablement, operating rhythm, and ongoing evolution of the function. • Own the end-to-end service model for Deal Desk and Order Management, ensuring the team can support increasing deal complexity while maintaining speed, consistency, and control. • Serve as the executive escalation point for complex, non-standard, and strategic transactions, balancing customer needs, deal velocity, pricing discipline, and operational integrity. • Own the commercial operating model for consumption-priced and hybrid offers, including standard deal patterns, approval thresholds, exception paths, and field guidance for non-standard structures. • Partner with Product and Pricing to translate pricing and packaging strategy into executable commercial rules, approval matrices, quoting workflows, and systems requirements for new products, bundles, and monetization changes. • Define guardrails for multi-year agreements, ramps, bundled offers, usage-based constructs, private offers, channel motions, and other complex commercial terms so they can be supported without creating downstream billing, fulfillment, or accounting risk. • Own global bookings fidelity and reconciliations, including Salesforce bookings accuracy, quote quality, and policy compliance across the quote-to-cash lifecycle. • Partner with Sales Operations, Enterprise Applications, Finance, Accounting, Audit, and Compliance teams to improve workflows, strengthen controls, increase automation, and ensure commercial decisions can be operationalized cleanly in downstream systems and processes.

Role Description We're looking for a Senior Director of Product, Retail to lead our Retail organization, a cross-functional team of engineers, product managers, and designers building the platform our grocery partners run on: the partner app, store onboarding and activation, catalog integration, dashboards and reporting, and dynamic pricing. This is as much a general manager role as a product role. You'll own the roadmap and business goals end to end, and be the first product leader at Flashfood with deep retail domain expertise. This role is for product leaders with meaningful grocery or retail experience. Our roadmap decisions today are hypotheses — your job is to turn them into knowledge, backed by data. You're a builder and an owner: comfortable in the room with retail executives and engineers alike, and you know the best products come from understanding the operator's day, not a feature list. You're ideal for this role if you: - Have genuine fluency in retail or grocery — merchandising, store ops, catalog data, and how enterprise grocers make decisions - Lead with evidence: vet opportunities with data before committing a team, then drive hard to ship - Are direct, low ego, and energized by defining a category in a lean, fast-moving organization What You'll Do - Own the Product Retail Strategy - Define and drive the roadmap for Flashfood's retail platform: partner app, onboarding and activation, catalog integration, dashboards and reporting, and dynamic pricing. - Bring deep retail domain knowledge into every planning cycle so roadmap calls are grounded in how grocers actually operate. - Vet the biggest opportunities with data, size them, and sequence them — your first two quarters set the build plan and the hires that follow. - Lead a Cross-Functional Team - Directly manage the Retail pod — engineers, product managers, and designers — with an engineering lead as your player-coach on architecture. - Own the pod's business goals: stores activated, items posted, partner adoption, and the revenue tied to them. - Sequence team growth behind validated opportunities, and set the bar across functions: crisp specs, sound tradeoffs, measurable outcomes, honest post-launch reads. - Win with Our Partners - Work directly with enterprise grocery partners — store associates to corporate buyers — to understand operations and translate them into product. - Support the sales motion with product depth: discovery sessions, executive demos, and the data story that wins national rollouts. - Own the product side of activation: shrink the path from signed contract to launched store from months to weeks. - Shape How Flashfood Builds - Partner with our data and ML team to embed pricing intelligence and demand signals into the retail product surface. - Champion AI-native product development — agents that do real operational work for retailers, not dashboards for their own sake. - Operate as a senior leader in EPD: raise hard questions early, advocate for the right tradeoffs, and bring people along with you. Qualifications - 10+ years of product management experience, with 5+ years managing cross-functional teams against shared business goals — ideally in B2B or enterprise software. - Direct experience working for or with grocery or retail companies: merchandising, store operations, item-level catalog data, and how retail organizations make decisions. - Strong data fluency — integration patterns common in retail, and a track record of making product decisions based on evidence, not intuition. - Proven ability to take ambiguous, high-stakes product areas from hypothesis to shipped product with measurable business impact. - Experience working directly with enterprise customers and executive stakeholders, translating operational reality into product strategy. - Comfort operating in a lean, fast-moving organization where leaders are hands-on. Nice to Have - Experience with markdown optimization, pricing systems, inventory management, or shrink-adjacent retail technology. - Familiarity with AI-assisted and agentic product development: products that incorporate LLM agents, automation of operational workflows, or ML-driven pricing and personalization. - Experience building data or insights products for enterprise customers. - Prior experience as the first senior product hire in a domain, building the function around you. Benefits - Competitive salary, equity, and comprehensive benefits - 100% remote work with flexibility and trust - Mission-driven work that reduces food waste and expands access to affordable food - A fast-growing, collaborative team with big ambitions - Real opportunities for career growth Company Description Flashfood is an equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace. We welcome candidates from all backgrounds and experiences, and we’re dedicated to creating an environment where everyone feels supported and empowered to do their best work.