• Build and deploy research outreach campaigns at scale, ensuring seamless coordination without sacrificing quality or detail. • Collaborate with researchers to refine recruitment plans, improve messaging, and maximize participant engagement. • Keep study leads consistently informed about recruitment progress, timelines, and any risks or blockers. • Reassess priorities daily to meet tight deadlines and balance competing study needs. • Coordinate interview scheduling, handle incentive distribution, and maintain clean, up-to-date documentation across research tools. • Spot issues before they surface, proactively propose solutions, and escalate when needed to keep things on track.

• Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners • Drive projects related to client onboarding, service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution • Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience • Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success • Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments • Lead and/or support annual enrollment-related client projects, including planning, cross-team coordination, readiness tracking, execution support, and post-AE analysis • Partner with service delivery, technology, product, and operations teams to ensure smooth execution during high-volume, time-sensitive benefit cycles • Manage competing client priorities and mitigate risk during peak enrollment periods through strong organization and prioritization • Identify lessons learned and drive continuous improvement to enhance future annual enrollment execution • Develop, maintain, and execute detailed client-facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms • Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines • Facilitate collaboration across service delivery teams, internal partners, and external vendors • Track project timelines, risks, issues, and dependencies to ensure successful client outcomes • Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness

Role Description As the eDiscovery Staffing Project Manager, you will work closely with the Lighthouse Client Services team, Account Management, Client Success, Spectra team, other Lighthouse teams such as Information Governance, Digital Forensics, Review Management, etc., client, and client’s vendors to achieve these objectives. - Contributing to the delivery of solutions to meet the client’s needs - Ensuring the clients are aware of and informed about the breadth of Lighthouse’s products and services promoting expansion when appropriate - Managing litigations and investigations and providing consultative guidance as needed - Able to interact effectively and professionally with clients at all levels of personnel, including attorneys, co-workers, management, and support staff - Helping to assess metrics and quality steps for discovery - Assisting to refine workflow requirements and to implement technical discovery solutions - Executing work for the client in Relativity to facilitate cases and investigations moving forward - Serving as a key go-to resource for the client’s in-house legal teams for day-to-day task execution across the myriad of supported departments - Track, maintain and help to coordinate paper and electronic document collections, reviews and productions, and client files, including corporate minute books, board books and stock records - Calendar and maintain deadline-driven documents and filings - Assemble and provide quality checks on exhibits and appendices for court filings and/or hearings, depositions and trials - Utilize Adobe to assist and prepare e-binders and hard copy binders for case teams - Create and modify searches in Relativity to efficiently identify relevant documents for case team review - Perform quality control checks on processed data and productions, ensuring compliance with production specifications and applicable agreements - Willingness to learn database creation, management (creating user accounts, granting access) and data import and export - Create and maintain coding panels, issue tags, and custom fields in document review platforms to support efficient attorney review workflows - Assist with eDiscovery data manipulation/conversion, imaging, electronic document production preparation, and trial technology project management Qualifications - BA or BS Degree required. Paralegal certificate or eDiscovery certificate a plus - Minimum of two years’ experience in a paralegal role within an AMLAW 200 law firm or other legal service environment - Highly developed understanding of the litigation process - Experience with electronic evidence, large-scale printing, and document repositories - Working knowledge and experience using various litigation support applications, including Relativity, Catalyst and Case Notebook - Understanding of common production specifications including load files, metadata requirements, and image/native formats - Must be proficient in the use of Microsoft Windows, Microsoft Office and other business productivity applications - Willingness to work additional hours and help others with deadline intensive projects - Willingness to occasionally travel, as needed, to other offices and trial sites - Expertise across the full scope of the EDRM including an understanding of eDiscovery related technologies (e.g. EnCase, iPro, Nuix, Relativity, Brainspace) - Experience with eDiscovery tasks such as data collection, eDiscovery data processing and production, support for document review etc. - Extensive Relativity experience, including analytics for document review and investigation - Ability to work with vendors, customers, and internal team to evaluate new technology to address customer’s business needs and risks - Ability to educate customers, colleagues, and management on best practices - Strong analytical and logical skills - Strong client empathy and ability to build relationships with clients - Outstanding organizational skills and the ability to multitask Benefits - Quality comprehensive benefits package including medical, dental, vision, and a 401k with company match - Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans - Generous Flexible PTO program and paid volunteer days - Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance - Eligible to participate in an annual bonus or incentive program

• Own and drive PMO responsible for strategic best practices and executing product delivery and digital transformation initiatives. • Develop organizational project management and product delivery capabilities, standards and behaviors for effective coordination and prioritization of projects. • Lead change management strategy for enterprise projects, including stakeholder assessment, change impact analysis, readiness planning, and adoption measurement. • Partner with leaders and cross-functional teams to identify change risks, address resistance, and build alignment. • Lead cross-functional project teams, identify systems and processes to drive operational excellence, and support internal stakeholders to ensure they are delivering for our partners. • Develop strong rapport with internal stakeholders to promote service improvements and prioritize new feature enhancements based on partner and team needs. • Coordinate testing of implementation, conduct training, and facilitate communication and alignment across teams. • Develop and manage project budgets, forecasts, and spending plans to ensure initiatives are delivered within approved financial parameters.