The Investment Diversity Exchange (TIDE)

• Develop and execute an integrated communications and external affairs strategy aligned with organizational goals, theory of change, and financial sustainability plan. • Serve as principal counsel to the CEO and Executive Team on public positioning, message discipline, crisis response, and sequencing of public statements. • Advise the Executive Team and Board of Directors on reputational risk and narrative exposure. • Own Tides’ brand architecture, persona, voice, and narrative frame across all external channels and audiences. • Drive Tides’ narrative proactively in the broader social sector landscape. • Monitor and track how mission-related issues are being framed, weaponized, or reshaped across media, political, and cultural spaces. • Exercise disciplined judgment on when to lead public conversation, when to amplify coalition partners, and when strategic restraint better serves the mission. • Oversee content strategy spanning earned media, owned channels, executive thought leadership, annual reports, and Tides publications. • Lead integrated marketing strategy across brand, digital, email, social, advertising, and campaign channels to build awareness, engagement, and action among target audiences. • Set and manage marketing/engagement growth goals and KPIs, including digital reach, audience growth, and supporter acquisition, that build Tides’ brand visibility and public presence, translating results into conversion metrics in partnership with Business Development. • Oversee Tides’ website, digital properties, and marketing technology stack; ensure data-informed decision-making and appropriate investment in analytics, CRM, and automation tools. • Direct brand and creative development, including visual identity, design systems, and campaign creative, working with in-house staff and agency partners. • Partner with Tides Foundation, Tides Center, and Business Development leadership to lead public-facing campaigns, mobilization moments, and integrated marketing calendars. • Partner with the Chief Programs Officer to align communications with fundraising strategy, donor stewardship, and major-gift engagement. • Partner with Tides Foundation, Tides Center, and Business Development to co-develop donor-facing content that demonstrates impact, addresses current-moment concerns, and reinforces the case for sustained and expanded investment. • Support Board communications, including board meeting preparation, board-facing updates, and ambassadorship materials. • Partner with the Executive Team, the People Team, and Internal Communications staff to ensure external positioning and internal messaging are coordinated, particularly ahead of significant announcements, crises, and politically sensitive external statements. • Lead and maintain a shared messaging architecture so talking points, positioning documents, and narrative frames are consistent across staff-facing and public-facing channels. • Lead, develop, and retain a high-performing marketing and external communications team; coach direct reports and cultivate strength within the function. • Manage the marketing and external communications budget, including agency, consultant, platform, production, and paid media spend. • In partnership with the Chief People Officer, co-lead Tides’ internal communications team, integrating internal and external communications strategies and messaging as applicable. • Select, manage, and hold accountable external agency and vendor partners; build a trusted "extended team" model that scales capacity without permanent headcount. • Establish KPIs and reporting cadence across marketing performance, external communications, reputation health, earned media impact, and audience growth. • Lead proactive national media strategy, cultivating relationships with reporters, editors, and opinion leaders across mainstream, movement, and ideologically diverse outlets. • Direct executive visibility strategy, including speaking engagements, op-ed placement, broadcast appearances, and conference presence. • Prepare the CEO and designated spokespeople for high-stakes interviews and public-facing events. • Build and maintain relationships with peer national organizations, state and regional affiliates, philanthropic intermediaries, and sector communications networks. • Represent Tides in sector-wide narrative coordination, shared-research efforts, and joint response on issues where collective voice amplifies impact. • Serve as a public representative of Tides at select conferences, convenings, and sector events. • Partner with the Chief Legal and Compliance Officer to manage the intersection of communications with regulatory, legal, financial, and investigative risk. • Own organizational crisis communications planning, playbook maintenance, and live response. • Coordinate with Executive Team and Senior Leaders during incidents, whether internal or external. • Maintain a pre-approved response architecture for attack vectors so the organization can move with speed when required.

• Administer day-to-day benefit programs (medical, dental, vision, life, disability, FSA/HSA, voluntary benefits, COBRA) • Process enrollments, qualifying life event (QLE) changes, terminations, and eligibility tracking • Monitor and manage the benefits inbox as a daily priority; respond to employee verification requests and routine benefits coordination • Provide front-line support for routine employee benefits questions; escalate complex or sensitive cases • Support new hire benefits education and enrollment as part of onboarding • Own day-to-day carrier billing across all benefit vendors; verify accuracy of monthly premium statements for all group insurance policies • Administer billing reconciliation in partnership with the reconciliation vendor; resolve retroactive adjustments, terminations, and eligibility mismatches with carriers • Serve as the day-to-day point of contact with the third-party LOA vendor administering FMLA, ADA, state leave laws, and STD/LTD; respond to vendor questions and keep internal eligibility records aligned

• Lead day-to-day leadership of a statewide initiative advancing reparations education and advocacy • Translate strategic priorities into clear work plans, timelines, and measurable goals • Track progress and report outcomes to key stakeholders, including legislative partners • Represent the initiative publicly to build awareness and momentum • Collaborate with an Advisory Board and Community Steering Committee Working Groups • Develop and maintain strong relationships with community leaders, nonprofits, and regional partners • Build core systems, workflows, and processes to support a growing initiative • Oversee budget, expenses, and financial tracking • Ensure compliance with nonprofit and fiscal sponsorship requirements • Hire, onboard, and manage staff, consultants, and volunteers as the initiative scales

• Own and drive PMO responsible for strategic best practices and executing product delivery and digital transformation initiatives. • Develop organizational project management and product delivery capabilities, standards and behaviors for effective coordination and prioritization of projects. • Lead change management strategy for enterprise projects, including stakeholder assessment, change impact analysis, readiness planning, and adoption measurement. • Partner with leaders and cross-functional teams to identify change risks, address resistance, and build alignment. • Lead cross-functional project teams, identify systems and processes to drive operational excellence, and support internal stakeholders to ensure they are delivering for our partners. • Develop strong rapport with internal stakeholders to promote service improvements and prioritize new feature enhancements based on partner and team needs. • Coordinate testing of implementation, conduct training, and facilitate communication and alignment across teams. • Develop and manage project budgets, forecasts, and spending plans to ensure initiatives are delivered within approved financial parameters.

• Lead the strategic and operational stewardship of NetSuite and related financial systems. • Monitor service levels, identify trends, and recommend operational improvements. • Identify and prioritize system enhancement opportunities. • Lead integration planning and delivery for NetSuite-connected systems. • Guide extraction, migration, validation, and reconciliation of data.

• Ensure data integrity, workflow, SuiteScripts, CSV imports, file cabinets, reports, save searches, roles/permissions, forms, and custom records. • Develop and update detailed documentations and operational procedures for any workflow and customizations. • Extract and migrate required historical data for audit/compliance and operational continuity. • Build and validating financial and operational reports in NSAW and NetSuite (saved searches, reports, dashboards).

• Serve as the relationship lead for a portfolio ensuring high-quality stewardship and partner satisfaction • Manage portfolio "health" through engagement monitoring, service metrics, and proactive issue resolution • Lead and develop a team of Fund Administrators delivering support with grants processing and fund maintenance • Work collaboratively to improve fund administration workflows • Provide escalation support for complex partner needs with sound judgment and discretion

• Lead and develop the Senior Advisor Team • Drive partner retention, satisfaction, and impact • Fulfill the customer service promise through the cross-functional service model • Steward the financial sustainability model • Grow the market and pipeline in partnership with Business Development

• Define, steward, and continuously evolve the enterprise talent strategy • Integrate workforce strategy with enterprise planning cycles • Serve as a trusted executive and thought partner to senior leadership • Own and set direction for enterprise organizational development strategy • Lead culture, performance enablement, and values activation strategies • Design and embed scalable change management frameworks • Lead enterprise-wide organizational design efforts • Establish and enforce governance frameworks • Partner closely with Total Rewards leadership • Collaborate with Finance and Strategy teams • Provide workforce leadership during restructuring • Lead labor relations strategy with a commitment to constructive, good-faith engagement • Partner with the lead negotiator on collective bargaining • Serve as subject matter expert on the collective bargaining agreement • Lead and oversee the full grievance lifecycle • Navigate complex employee relations matters • Ensure timely, objective, and fair investigations • Steward updates to people policies, procedures, and the employee handbook • Maintain strong partnerships with in-house and external employment and labor counsel • Sponsor enterprise-wide learning, leadership development, and performance enablement efforts • Ensure organizational development initiatives are integrated with broader people strategy • Define and steward the vision for performance enablement • Lead enterprise-wide culture, engagement, and organizational health assessments • Set and continuously refine the organization’s staffing and hiring strategy • Define the strategic and technical direction for the applicant tracking system

• Independently research and synthesize nonprofit regulatory requirements using 40% of time. • Advise LRC teams on compliance implications and recommended implementation approaches. • Own and continuously improve the LRC intake, prioritization, and service delivery framework using 50% of time. • Manage review and payment processing for LRC matters like outside counsel bills and manage subscriptions.