Helping companies be ready for all their benefits needs, today and tomorrow.
Senior Project Manager – Temp
Location
United States
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager – Temp
bswift
• Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners • Drive projects related to client onboarding, service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution • Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience • Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success • Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments • Lead and/or support annual enrollment-related client projects, including planning, cross-team coordination, readiness tracking, execution support, and post-AE analysis • Partner with service delivery, technology, product, and operations teams to ensure smooth execution during high-volume, time-sensitive benefit cycles • Manage competing client priorities and mitigate risk during peak enrollment periods through strong organization and prioritization • Identify lessons learned and drive continuous improvement to enhance future annual enrollment execution • Develop, maintain, and execute detailed client-facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms • Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines • Facilitate collaboration across service delivery teams, internal partners, and external vendors • Track project timelines, risks, issues, and dependencies to ensure successful client outcomes • Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness
Job Requirements
- Bachelor’s degree required; advanced degree preferred
- 5–10 years of experience working with benefits administration products and platforms in a client-facing or service delivery environment
- Demonstrated experience servicing external clients and leading client-driven initiatives within benefits administration or benefits technology
- 2–5 years of direct project management experience managing complex, cross-functional, client-facing initiatives
- Strong understanding of service delivery models, operational workflows, and annual enrollment cycles
- Proficiency with Smartsheet (strongly required), Jira, and related project management tools
- Working knowledge of Agile, Scrum, and Waterfall methodologies
- Exceptional communication, organization, and stakeholder management skills with a strong client service mindset
- Ability to work independently in a remote environment while managing multiple client priorities.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
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