NICE logo
NICE

Make experiences flow.

Lead Business Consultant, Applications

ConsultantConsultantFull TimeRemoteSeniorTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Lead Business Consultant, Applications

NICE

• Develop deep expertise in NiCE Quality and Analytics applications to support implementation, optimization, and ongoing client success. • Lead clients from initial deployment to full adoption by demonstrating value, ensuring confidence in data integrity, and sharing relevant case studies and success stories. • Advise clients on best practices in Quality Management, Analytics, and Customer Experience optimization. • Actively explore and pilot new AI features, models, and automation tools within the NiCE ecosystem to help clients accelerate value realization and reduce cost-to-serve. • Guide clients through the transition from manual processes to AI-driven analytics, ensuring model accuracy, data integrity, and strategic alignment with business objectives. • Work closely with Product, Services, and Customer Success teams to align roadmap, feedback, and value delivery strategies. • Empower clients through training, data literacy, and enablement sessions to sustain long-term success with NiCE solutions.

Job Requirements

  • 5+ years of experience in consulting, customer success or analytics and quality management
  • Experience in contact center operations and performance drivers
  • Strong analytical, communication, presentation and storytelling skills with the ability to translate complex data into actionable insights
  • Proven track record managing analytic and quality initiatives from concept to execution, balancing multiple projects and priorities independently
  • Skilled in facilitating consultative solution sessions, discovery workshops, and solution design with stakeholders ranging from end users to executives
  • Familiarity with speech or text analytics and quality management platforms; experience with NICE IA (formerly Nexidia IA), Quality Central, or CXOne preferred
  • A strong interest in the evolving AI landscape, with practical experience or a keen desire to learn how AI-driven automation and predictive analytics can optimize contact center performance (e.g., reducing AHT, improving first-contact resolution).
  • Self-driven collaborator with a strong sense of ownership and urgency
  • Demonstrated curiosity to adopt and test emerging technologies and a proactive mindset toward leveraging AI tools to uncover hidden operational efficiencies for clients.
  • Working knowledge of databases and SQL is an asset.
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

Benefits

  • Join a collaborative, high-impact team dedicated to helping clients transform customer data into meaningful business value.

Related Categories

Related Job Pages

More Consultant Jobs

Role Description As we scale across some of the largest commercial property portfolios in the US, we're embedding domain expertise directly into our platform. This is an independent contractor role. Hours will vary based on project needs. You'll review drone and aerial imagery of large commercial roofs and help us define and validate our condition and defect identification methodology. Working directly with our product team, you'll tell us what to look for, how to classify it, and what makes something urgent. Your expertise will be translated into the assessment framework that drives our platform at scale. No site visits required. This is a fully remote engagement. What you will do - Identifying and classifying defects visible from drone and aerial imagery - Defining severity levels for each defect type - Telling us what should trigger an urgent repair vs a monitor vs a replacement recommendation - Helping us understand what we might be missing in our current approach Qualifications - Hands-on commercial roofing inspection experience, flat and low-slope specifically - Comfortable evaluating imagery rather than conducting physical inspections - HAAG certification preferred - Experience with TPO, EPDM, metal, BUR, or modified bitumen - Strong ability to articulate what you're seeing and why it matters Requirements - This is a flexible, fully remote contract engagement - Your field expertise directly shapes how a category-defining platform assesses commercial roofs at scale - You'll work alongside our product team, influence the methodology behind real decisions on some of the largest portfolios in the US - Set your own hours around project needs - Competitive contractor rates commensurate with experience

United States
WorkSpan logo

Senior Solutions Consultant

WorkSpan

Grow Revenue Faster Co-Selling with Partners

Consultant4 days ago
Full TimeRemoteTeam 51-200Since 2015H1B Sponsor

Role Description The Senior Consultant will work closely with the Engagement Principal to implement WorkSpan's Enterprise, Ecosystem, and Hyperscaler solutions for our customers. The role is hands-on in nature, requiring strong techno-functional skills, attention to detail, and the ability to execute implementation tasks across configuration, testing, data migration, and integration workstreams. - Execute implementation tasks for WorkSpan's customers across new projects, enhancements, and expansions. - Learn and develop deep expertise in the WorkSpan platform, data model, business processes, prescriptive packages, and implementation methodology. - Configure the data model, templates, integration setups, and reports as directed by the Engagement Principal, ensuring quality and accuracy of deliverables. - Participate in and facilitate key project activities including CRP (Conference Room Pilot), SIT (System Integration Testing), UAT (User Acceptance Testing), and go-live/cutover tasks. - Own customer-facing delivery for assigned workstreams — conduct working sessions, gather requirements, present solutions, and manage expectations directly with customer stakeholders. - Document functional requirements, configuration specifications, and test cases based on inputs from customers and senior team members. - Support data conversion and migration activities — mapping, cleansing, validation, and load verification from legacy systems. - Actively contribute to project status updates and customer meetings under the guidance of the Engagement Principal. - Mentor and guide junior consultants on the project team, sharing domain knowledge, reviewing work, and supporting their ramp-up on the WorkSpan platform. - Collaborate with internal product, engineering, and support teams to log, track, and resolve issues and product questions. - Follow WorkSpan's implementation methodology to deliver projects consistently, and proactively suggest improvements to templates and processes. - Manage assigned tasks and deliverables within project timelines, escalating blockers to the Engagement Principal in a timely manner. Qualifications - 5–8 years of professional services experience in market-leading CRM, ERP, or enterprise / B2B SaaS applications. - Bachelor's degree in Computer Science, Information Technology, or a related field. - Hands-on experience in project execution activities including CRP, SIT, UAT test cycles, status reporting, and go-live tasks. - Good techno-functional or business process knowledge in the applications you have worked on. - Familiarity with data conversion/migration processes from legacy systems to new platforms. - Familiarity with partner ecosystems, co-sell motions, channel sales, or alliance management is a strong advantage. - Strong written and verbal communication skills; able to articulate product capabilities and project status clearly to customers and internal stakeholders. - Experience with integration middleware such as Webmethods or MS Power Automate is a plus. - Exposure to any programming language (Python, Java, Shell Scripting, PL/SQL) is an added advantage. - Knowledge of Salesforce CRM is a plus. - Familiarity with AI-powered tools relevant to professional services delivery. Benefits - Competitive salary, equity, and performance bonus - Unlimited vacation - Paid sick leave - Latest MacBook - Medical insurance - Monthly Wellness Stipend - Paid maternity and paternity leave - Work from Home

India

Role Description We're looking for a driven, phone-confident Sales Consultant to join a high-performance outbound sales team. You'll be reaching out to roofing contractors across the U.S. using pre-built prospect lists to introduce a service that genuinely helps them win more jobs. This is a volume-forward, conversation-driven role — success hinges on your ability to build trust fast, navigate pushback, and bring deals across the finish line. The sales cycle is refreshingly short; most new accounts are won within one or two calls. If you're wired to compete, bounce back quickly, and want your paycheck to reflect your output, this role delivers. Qualifications - Minimum 2 years of experience in inside sales, outbound prospecting, or commission-based roles - Track record of success in high-call-volume environments - Sharp closing instincts and the ability to handle objections without losing momentum - Strong communicator — equally effective on the phone and in writing - Comfortable in fast-moving, metrics-driven settings - CRM proficiency required; hands-on Go High Level (GoHighLevel) experience strongly preferred - Self-starter mentality with solid time management and organizational habits - Ability to work autonomously while consistently hitting activity and revenue benchmarks - Reliable laptop or desktop with a stable high-speed internet connection - Coachable, growth-oriented mindset with a consistently positive approach Requirements - Execute high-volume outbound calling campaigns targeting roofing contractors nationwide - Present and sell pay-per-lead marketing packages using a needs-based, consultative approach - Establish quick rapport and uncover each prospect's specific customer acquisition challenges - Handle objections confidently and work toward mutually beneficial outcomes - Keep your sales pipeline organized, current, and actionable within the CRM - Leverage Go High Level to log activities, schedule follow-ups, and move prospects through the funnel - Maintain consistent outreach cadences to convert prospects into recurring clients - Hit and surpass daily call metrics, weekly close targets, and monthly revenue goals - Partner with sales leadership to sharpen strategy and elevate the overall client experience - Keep records, notes, and pipeline data accurate and up to date — and bring professionalism to every single interaction Benefits - Base compensation: $40,000 – $50,000 per year, commensurate with experience - Uncapped commission structure with documented six-figure earning potential - Commission activates once cumulative sales revenue covers your base salary - 7% commission earned on all revenue beyond that threshold - Illustration: Close $20,000 in lead packages → pocket $1,400 in commission - Entry-level performers consistently bring home $90,000+ annually - Top producers regularly exceed $200,000 in total annual earnings - Structured onboarding and paid training from day one - Company-covered Medical, Dental, and Vision benefits - 401(k) plan with employer match - 100% remote with defined pathways for advancement

United States
$40K - $50K / year
AINS LLC DBA OPEXUS logo

Product Consultant

AINS LLC DBA OPEXUS

We are a leading provider of secure software solutions for the U.S. federal government and other highly regulated industries. Our commitment to compliance and ethical standards drives our operations and culture.

Consultant4 days ago

Role Description The Product Consultant serves as a key player within Casepoint’s Customer Services team. They are responsible for successfully managing assigned customer onboarding, value realization, and relationships through effective consulting and execution. Strong candidates will have the capability to translate customer business processes into the effective onboarding and configuration of Casepoint products across a variety of data discovery use cases (i.e. litigation, enforcement, investigations, legal hold, FOIA) that support the success of Casepoint customers. What You’ll Do (Key Responsibilities): - Conduct onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals. - Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching. - Design technical workflow and projections for customer success management meetings and executive business reviews. - Design playbook and best workflow procedures for Casepoint products. - Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base. - Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements. - Identify capabilities that could provide added value to customers and work with the Account Manager and Product Enablement to increase adoption. - Identify and document change requests through customer discovery sessions and engagement. - Make sure customers are educated on new/enhanced features that can improve their workflows. - Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need. - Analyze, capture, document and illustrate “as-is” and “to-be” business processes and best practices. - Advise customers on the best application practices such as: application use cases, configuration optimizations, and instructional documentation. - Configure, test, and implement business processes within the COTS application(s). - Provide onsite/online application training as needed. - Provide product demonstrations to support project milestones as well as to support sales team. - Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks. - Provide weekly reports/updates of assigned tasks and progress to project manager/management. - Ensure downstream processes are considered during system enhancement/modification efforts. - Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts. - Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs. - Other duties as assigned. Qualifications - Passion for technology and for helping others to understand and use it. - A bachelor’s degree, or equivalent of 4 years’ professional experience. - Minimum 2+ years customer-facing experience in the enterprise software space. Example experience includes but is not limited to the following functions: Implementation, Managed Services, Customer Success, Support, and Product Training. - Demonstrated experience in stakeholder management, relationship management, and software implementation. - Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues. - Excellent verbal presentation skills and written communication skills. - Quick learner with strong multi-tasking skills. - Experience in self-training and developing expertise with new user-based technology. - Experience working directly with clients to achieve results. - Advanced knowledge of Microsoft Product Suite. - Must be available for occasional travel to support project or product promotion efforts. - Ability to obtain and maintain Public Trust or higher clearance. - US Citizenship (non-dual) required. Preferred Qualification - Experience working with Government agencies. - Experience working with customer help desk or customer service tools. - Experience working with project management tools (Jira, Asana, SuiteProjectsPro). - Strong experience in customer engagement with a SaaS company. - Demonstrated success in advancing client business outcomes through education and adoption. Work Location & Flexibility We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we’re not able to consider your application at this time. Company Description Casepoint empowers government agencies and enterprises to discover, secure, and activate defensible insights with confidence across their most critical legal, regulatory, and compliance workflows. From global enterprises to major federal agencies, including the Department of War, organizations rely on Casepoint to unify legal hold, eDiscovery, investigations, FOIA, regulatory, and compliance response together in one secure platform. Built on an award-winning, cloud-native foundation with FedRAMP® High and DOD Impact Levels 5 (IL5) and 6 (IL6) authorizations, Casepoint combines purpose-built workflows with transparent, auditable AI and advanced analytics to help teams move faster, reduce risk, and maintain control under scrutiny. Through long-term partnership and responsive support, Casepoint works alongside customers to strengthen operations over time, ensuring lasting control, custody, and confidence in their data. For more information, visit www.casepoint.com . Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.

United States
$99K - $119K / year