• Lead, Scale, & Coach Teams: Directly manage the day-to-day intake and orientation teams; coach personnel on call quality, high-velocity outreach execution, and modern workflow standards. • Drive Funnel Conversion & Velocity: Own top-of-funnel pipeline performance. Treat family inquiries as high-priority leads by driving aggressive speed-to-lead times (targeting outreach within 1 business day) and maximizing conversion from inquiry to completed orientation. • Promote Model Value & Reduce Friction: Ensure families understand the clinical advantages of virtual ABA therapy, while systematically eliminating pipeline no-shows, reschedules, and process delays. • Govern Document & Data Operations: Oversee high-volume, compliant data collection pipelines, including medical diagnosis collection, clinical escalations, and Release of Information (ROI) management across HubSpot and ClickUp. • Champion Operational Agility: Thrives on continuous improvement; quickly translate daily performance trends into workflow adjustments, adapt to rapid organizational updates, and resolve complex family onboarding escalations.

• Provide support to our participants via WhatsApp and email, primarily on weekends and in the afternoons • Triage and contextualize common questions about GLP-1 agonists: everyday effects, dosing issues, common side effects, and practical behavior tips • Recognize warning signs (red flags) and perform clear escalation or recommend medical evaluation, without making diagnoses • Assist with check-ins, documentation, and maintenance of treatment plans according to clear templates • Operational basics: shipment status, address changes, special cases, coordination, and clear communication

• Ensure that all data is reviewed for accuracy and discrepancies are identified and escalated, contributing to accurate and compliant customer accounts. • Achieve consistent, timely processing of contributions, meeting deadlines and ensuring customers’ contributions are correctly applied without delays. • Proactively identify discrepancies and correct errors, ensuring high-quality, consistent data for reporting and operational purposes. • Support a smooth flow of information between teams to resolve customer inquiries quickly and contribute ideas to streamline workflows, improving overall operational efficiency. • Gain proficiency in the company's operational processes, becoming a trusted point of contact for day-to-day support and offering insights on how to enhance these processes. • Assist in the successful completion of key projects by contributing to tasks on time, supporting project leads, and ensuring high standards of quality in project deliverables. • This position's duties and assignments are subject to modification based on organizational needs.

• Serve as the operational backbone of the Mid-Market business—owning day-to-day execution while acting as a strategic partner to the Sales Leaders. • Partner with Regional Directors and AVPs to strengthen forecasting, track team performance and productivity, and support ad-hoc reporting needs. • Proactively identify inefficiencies and translate them into actionable improvement initiatives. • Build and maintain sales KPIs; drive the rhythm of the business through weekly, monthly, and quarterly reporting. • Manage pipeline reviews, weekly forecasting, QBRs, and business intelligence workstreams; surface Salesforce feedback to improve scalability and reporting accuracy. • Own operational workstreams end-to-end, building and running AI-powered workflows that improve speed, accuracy, and scale across the business. • Support territory planning, account segmentation, and equitable AE territory design in partnership with sales leadership. • Enforce Salesforce data hygiene standards—ensuring account ownership, opportunity accuracy, and field-level consistency across the Mid-Market book of business. • Deliver sales operational training across Salesforce best practices, CPQ, ZoomInfo, Sales Navigator, and Outreach. • Serve as the cross-functional SME for escalations across quoting, pricing, deal management, tooling and sales process. • Champion the sales team cross-functionally partnering with Marketing, Finance Sales Ops, and IT to drive scalability and efficiency.