A dating app for the open-minded to meet the like-minded.
Senior Product Manager, SBO – Safety Back-Office
Location
United Kingdom
Posted
5 days ago
Salary
£95K - £115K / year
Seniority
Senior
Job Description
Senior Product Manager, SBO – Safety Back-Office
Feeld
• Own the product strategy and roadmap for Feeld’s Safety Back-Office product area • Partner with Trust & Safety, Fraud, Customer Support, Compliance, Engineering, Design, Data, and Product to identify and prioritise high-impact opportunities • Lead discovery into internal workflows, member safety risks, moderation quality, support efficiency, fraud patterns, and compliance needs • Translate complex operational challenges into clear product problems, success metrics, and delivery plans • Improve Feeld’s ability to address fakes, spam, fraud, abuse, and other behaviours that undermine member trust • Define and track metrics for member trust, safety outcomes, operational efficiency, decision consistency, quality, and business impact • Communicate roadmap priorities, progress, risks, and outcomes to leadership and cross-functional stakeholders • Drive cross-functional execution from problem definition through launch, measurement, and iteration
Job Requirements
- You have led complex product initiatives where the problem space involved ambiguity, operational complexity, sensitive user impact, or multiple stakeholder groups
- You have experience turning qualitative insight, operational data, user signals, and business context into focused product priorities and measurable outcomes
- You are comfortable working with cross-functional partners across disciplines such as engineering, design, data, operations, support, compliance, risk, or policy
- You are able to communicate clearly with different audiences, simplifying complex technical, operational, compliance, or safety topics into actionable decisions.
- Bonus points:
- You have experience working in Trust & Safety, fraud prevention, moderation, customer support tooling, compliance tooling, internal platforms, or operational systems
- You have built products or workflows that improved decision consistency, operational efficiency, automation, or quality assurance
- You have worked on products where member trust, risk reduction, privacy, safety, or harm prevention were central to success
- You are interested in creating humane, scalable systems that support both members and the internal teams responsible for protecting them
Benefits
- Flexible working hours
- Unlimited paid time off
- A fully remote working situation
- Home office budget
- Learning & development budget
- On demand therapy sessions and mental health support via Spill
- In-person meet ups
Related Guides
Related Categories
Related Job Pages
More Product Manager Jobs
Senior Product Manager, OX Retention – Expansion
Fundraise UpUnlocking the world's generosity potential
• Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. • Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. • Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. • Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. • Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. • Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.
Senior Product Manager, OX Retention & Expansion
Fundraise UpUnlocking the world's generosity potential
• Retention and expansion growth across active organizations • Average Processing Volume (APV) / ARR per Active Customer • Cross-product adoption strategy for Organization Experience capabilities • Retention and expansion roadmap (6–12 months / 2027 horizon) • Discovery pipeline (qualitative & quantitative) • Identification of churn signals and expansion opportunities • Concept development and validation before delivery • Cross-functional retention and monetization initiatives • Adoption blocker identification and resolution prioritization • Scale / iterate / kill decisions based on initiative outcomes • North Star metrics and metric tree for retention, adoption, and monetization outcomes.
Senior Product Manager, OX Retention – Expansion
Fundraise UpUnlocking the world's generosity potential
• Retention and expansion growth across active organizations • Average Processing Volume (APV) / ARR per Active Customer • Cross-product adoption strategy for Organization Experience capabilities • Retention and expansion roadmap (6–12 months / 2027 horizon) • Discovery pipeline (qualitative & quantitative) • Identification of churn signals and expansion opportunities • Concept development and validation before delivery • Cross-functional retention and monetization initiatives • Adoption blocker identification and resolution prioritization • Scale / iterate / kill decisions based on initiative outcomes • North Star metrics and metric tree for retention, adoption, and monetization outcomes
Senior Product Manager, OX Retention – Expansion
Fundraise UpUnlocking the world's generosity potential
• Retention and expansion growth across active organizations • Average Processing Volume (APV) / ARR per Active Customer • Cross-product adoption strategy for Organization Experience capabilities • Retention and expansion roadmap (6–12 months / 2027 horizon) • Discovery pipeline (qualitative & quantitative) • Identification of churn signals and expansion opportunities • Concept development and validation before delivery • Cross-functional retention and monetization initiatives • Adoption blocker identification and resolution prioritization • Scale / iterate / kill decisions based on initiative outcomes • North Star metrics and metric tree for retention, adoption, and monetization outcomes
