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Inspired Education

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13. Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

Family Support Advisor

Location

United Kingdom

Posted

32 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Family Support Advisor

Inspired Education

Role Description As a Family Support Advisor at King’s InterHigh, you’ll play a key role in delivering an exceptional experience for our families, acting as a trusted point of contact throughout their journey with the school. Responsibilities include: - Providing world-class customer service to existing Kings InterHigh families. - Supporting second-tier case resolution and enquiries. - Onboarding new families through parent inductions and regular drop-ins. - Communicating with families through various methods including email, phone, and live events. - Supporting family retention by providing high-quality personalized service and ensuring first-time resolutions. - Processing student withdrawals from the school. - Investigating and responding to concerns, complaints, and hardship requests. - Supporting the processes of rolling and annual renewals. - Liaising with staff across the school to resolve stakeholder complaints. - Keeping up to date with all knowledge sources and updates within the company. - Being conscientious in supporting personal professional development and learning. Qualifications - Excellent written and verbal communication skills. - Highly computer literate with strong system skills. - Excellent customer service and problem-solving skills. - Ability to work as a team and individually. - Ability to manage your own workload effectively. - Experience working in customer service or in a similar environment. - A flexible, enthusiastic, and energetic approach. - Considerable interpersonal skills with the ability to form good relationships. - The ambition to place Inspired Online Schools offering at the forefront of the marketplace. Requirements - Experience within the education sector or similar customer-centric environments. - Familiarity with cross-functional collaboration and influencing business strategy through data-driven insights. - Knowledge of customer satisfaction metrics and improvement methodologies. - Ability to work effectively in dynamic and changing environments. - Ability to work independently where necessary but in a collaborative team environment where appropriate. Benefits - Work in state-of-the-art facilities alongside industry-renowned educators. - Enjoy industry-leading professional development. - Exceptional career opportunities and mobility across the group. Safeguarding Statement Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers, and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed. Application Process Please download and complete our Inspired Application Form and submit alongside your CV. Visit our careers site for more information: Inspired Careers .

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