Role Description Buscamos #COVISIANlovers con ganas de crecer como Agentes de Ventas para el público peruano. - Campaña: Portabilidad Móvil - Gestión: Home Office (Trabajo de Casa) - Horario Fijo: Lunes a Sábado 09:00 AM a 06:00 PM - Descanso: Domingos Qualifications - Con o sin experiencia en Call Center - Estudios mínimo de secundaria completa - Ganas de aprender y crecer Benefits - Sueldo base: S/ 1,130 - Bono de energía (hasta S/90) - Implementos de gestión: PC, Módem y Auriculares - Comisiones ILIMITADAS (sin tope) - Bono de S/ 700 para estudios - Beneficios corporativos con instituciones y universidades - Ingreso a planilla completa desde el primer día - Beneficios de ley (CTS, gratificaciones, utilidades, vacaciones, asignación familiar, EsSalud, etc.) - Línea de carrera desde el 3° mes - Días libres adicionales por permanencia

• Monitor performance by close interaction with project leadership/functional leadership • Provide consultation, facilitate metrics collection and develop action plans • Manage and oversee team activities including appropriate resourcing of staff • Produce accurate resourcing plans • Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports • Ensure direct reports meet departmental and project productivity and quality metrics • Meet and aim to exceed client expectations by recruiting, retaining and developing a skilled team • Participate in formal staff review processes • Maintain an agreed level of productivity/billability and staff turnover • Complete routine administrative tasks in a timely manner • Maintain a positive, results orientated work environment • Demonstrate leadership within department, function or location

• Working within the Medical Affairs organization, the Senior Clinical Project Manager (Specimen Management) is responsible for clinical trial management of multiple studies and may be subject matter authority for group or platform of assigned clinical studies including the planning, implementation, oversight, project management and completion of clinical trials conducted by Medical Affairs or Contract Research Organizations (CRO). • The Senior Clinical Project Manager may also serve as mentor to other Clinical Project Managers. • This role serves as the project lead for multiple studies of high complexity from protocol development through study conduct and closeout in compliance with Good Clinical Practices, and all Global, National and Local Regulations. • Reports to and collaborates with Clinical Portfolio Management to review business requests and evaluate or develop early plans and concepts for optimal study execution. • Works without appreciable supervision and direction, prepares and/or reviews study-related or essential study start-up documents as they relate to the assigned clinical trials (e.g., Clinical Protocols, Informed Consent forms, Monitoring Plan, Clinical Product Management Plan, Clinical Safety Management Plan, Case Report Form (CRFs), CRF Completion Guidelines and other relevant documents). • Serves as a Clinical Project Manager ensuring that the Study Management team meets or exceeds the timelines and deliverables assigned to the study team. • Oversees/leads study-specific study management resources. • Develops and manages group of studies for an entire business unit or large development program. • Mentors other Clinical Project Managers. • Provides critical thinking and leadership when issues arise during execution of clinical studies. • Writes protocols, clinical study reports and other clinical study deliverables as applicable. • Leads or gives to continuous improvement activities/initiatives. • Handles relationships with sites/PIs, other study related vendors, including CROs. • Intermediate knowledge, of established project management standards used to develop and maintain integrated project plans (scope/work packages, time/schedule, cost/material and human resources, quality, communication/escalation, risk, value) and organizes/facilitates meetings and discussions as needed. • Defines, tracks and reports schedule attributes such as durations, interdependencies, achievements, critical path and other key deliverables including efficiency and effectiveness of plans and staff. • Adapts work package deliverables based on study scale and complexity. • Creates bold but achievable resource and budget forecasts and timelines. • Interacts with both Internal and External representatives, providing direction to the cross functional team members and vendors (if applicable) regarding the technical, protocol-specific and operational aspects of assigned studies. • Proactively identifies and manages risks and issues (including a log, mitigations, and contingencies) to ensure cost-effective and timely delivery of the project including critical issues if needed. • Plans and maintains high quality standards to meet compliance requirements. All other duties as assigned.

• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. • Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. • Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. • Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. • Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. • Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. • Lead the teams and processes that connect patients, providers, diagnostics, and treatment. • Oversee care coordination operations and service delivery across the patient journey. • Establish and manage operational standards, and performance metrics. • Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. • Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. • Ensure seamless collaboration across clinical, operational, and support functions. • Own the conversion funnel from referral to treatment — and every drop-off point in between • Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement • Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams • Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions • Oversee operational performance related to home sleep testing and PAP therapy fulfillment. • Lead end-to-end logistics operations supporting diagnostic and treatment equipment. • Monitor and improve delivery, return, utilization, and cost-efficiency metrics. • Partner with vendors and supply chain partners to ensure operational reliability and scalability. • Ensure logistics performance supports clinical timelines and patient experience expectations. • Develop scalable processes to support growth while maintaining operational quality and cost discipline. • Serve as the bridge between clinical operations and company growth objectives. • Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. • Develop operational models supporting new markets and service offerings. • Build and maintain reporting frameworks that provide visibility into performance across all operational functions. • The Clinical Operations Director will directly lead a growing team across multiple functions. • This is a player-coach leadership role requiring both strategic vision and operational engagement. • Build, mentor, and develop high-performing leaders and teams. • Establish clear goals, performance expectations, and accountability frameworks. • Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence. • Drive organizational alignment through effective communication and cross-functional partnership. • Develop organizational structures capable of supporting significant future growth.