• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. • Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. • Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. • Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. • Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. • Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. • Lead the teams and processes that connect patients, providers, diagnostics, and treatment. • Oversee care coordination operations and service delivery across the patient journey. • Establish and manage operational standards, and performance metrics. • Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. • Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. • Ensure seamless collaboration across clinical, operational, and support functions. • Own the conversion funnel from referral to treatment — and every drop-off point in between • Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement • Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams • Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions • Oversee operational performance related to home sleep testing and PAP therapy fulfillment. • Lead end-to-end logistics operations supporting diagnostic and treatment equipment. • Monitor and improve delivery, return, utilization, and cost-efficiency metrics. • Partner with vendors and supply chain partners to ensure operational reliability and scalability. • Ensure logistics performance supports clinical timelines and patient experience expectations. • Develop scalable processes to support growth while maintaining operational quality and cost discipline. • Serve as the bridge between clinical operations and company growth objectives. • Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. • Develop operational models supporting new markets and service offerings. • Build and maintain reporting frameworks that provide visibility into performance across all operational functions. • The Clinical Operations Director will directly lead a growing team across multiple functions. • This is a player-coach leadership role requiring both strategic vision and operational engagement. • Build, mentor, and develop high-performing leaders and teams. • Establish clear goals, performance expectations, and accountability frameworks. • Foster a culture grounded in collaboration, transparency, continuous improvement, and operational excellence. • Drive organizational alignment through effective communication and cross-functional partnership. • Develop organizational structures capable of supporting significant future growth.

Senior Clinical Advisor - Project-Based Location: Fully Remote - US Part Time Job Description: Benefits: - Competitive salary - Training & development Department: Client Services Reports To: Vice President of Operations At this time, all opportunities are project-based. We will assess candidate fit in relation to evolving client needs and initiatives and will contact qualified candidates as relevant projects become available. About Wakefield Brunswick Wakefield Brunswick (WB) is a nationally recognized healthcare advisory firm focused exclusively on helping healthcare organizations strengthen resilience across emergency management, business continuity, technology resilience, and operational preparedness. Our work supports clinical operations, patient safety, workforce stability, and financial sustainability during disruptive events, ranging from short-term incidents to multi-week or multi-month crises. WB advisors work directly with healthcare leaders, frontline clinical teams, and operational stakeholders to design practical, actionable solutions grounded in real-world healthcare delivery. Role Summary The Senior Advisor, Client Services serves as a trusted subject matter expert and clinical-informed advisor supporting healthcare organizations across emergency management, business continuity, facilities and clinical services interruption management, and disaster recovery. This role plays a critical part in the successful delivery of WB’s advisory, education, and research services by translating complex resilience concepts into clinically relevant, operationally practical solutions. The Senior Advisor actively contributes to project delivery, product development, thought leadership, and continuous improvement of WB’s integrated resiliency offerings. This position requires direct clinical care experience, ideally as a registered nurse with an acute care background, to ensure all deliverables are aligned with real clinical workflows, patient care priorities, and frontline realities. Experience in clinical informatics or health IT–enabled care environments is strongly preferred. Key Responsibilities Client Advisory & Project Delivery - Serve as a lead or supporting advisor on healthcare client engagements spanning emergency management, business continuity, clinical and facilities services interruption management, and disaster recovery. - Plan and deliver projects aligned with Wakefield Brunswick’s integrated healthcare resiliency methodology and professional standards. - Conduct healthcare-specific risk assessments, business impact analyses, and exercises with a strong emphasis on education, clinical relevance, and knowledge transfer. - Support the development, validation, and implementation of emergency operations and continuity plans that directly enable clinical services, patient safety, and operational recovery. - Design and facilitate discussion-based and operations-based exercises consistent with industry standards and WB best practices. Clinical & Operational Integration - Apply acute care clinical experience to ensure resilience strategies are practical, actionable, and aligned with real-world clinical workflows. - Translate resilience concepts into language and tools that resonate with clinicians, nursing leadership, and interdisciplinary care teams. - Support clinical leaders in identifying essential functions, resource dependencies, and recovery priorities during disruptive events. Product, Technology & Continuous Improvement - Contribute to the evolution of WB’s healthcare resiliency products and services, ensuring offerings remain current, relevant, and competitive. - Support client-facing application of WB technology-enabled tools and data-driven platforms, including collaboration with internal technology partners. - Promote quality improvement through sound data practices, process refinement, and integration of new tools and systems. Collaboration & Thought Leadership - Share emerging trends, best practices, and lessons learned with the WB team and clients. - Contribute to publications, case studies, and thought leadership that demonstrate the impact of WB’s work. - Collaborate across internal teams and external partners to strengthen client relationships and support organizational growth. Education & Licensure - Bachelor’s degree required in nursing, healthcare, public health, emergency management, or a related field. - Master’s degree preferred in Healthcare Administration, Public Health, Health Systems Management, Emergency Management, or a related healthcare or management field. - Clinical care experience is required, with strong preference for: - Registered Nurse (RN) - Clinical Informatics - Acute care clinical background (hospital, inpatient, or procedural care settings) - Certifications (Preferred) - Certified Emergency Manager (CEM) - Certified Business Continuity Professional (CBCP) - HSEEP or MEP certification Experience - 5–8 years of experience in healthcare, emergency management, business continuity, or related fields, including experience within major tertiary medical centers and/or academic healthcare teaching institutions. - Direct experience working with clinical teams in an acute care setting, nursing leadership, or healthcare operations is required. - Experience supporting healthcare exercises, planning initiatives, or operational readiness efforts is highly desirable. - Experience in clinical informatics, healthcare technology, or digitally enabled care environments is strongly preferred. Core Skills & Competencies - Strong verbal and written communication skills, including proficiency with Microsoft O365 - Ability to consult strategically with healthcare leaders and frontline clinicians - Project management and organizational skills - Experience with virtual collaboration platforms, web conferencing, and presentation tools - Ability to work independently while collaborating effectively across multidisciplinary teams - Critical thinking, sound judgment, and strong decision-making skills - Ability to translate complex concepts into practical, actionable guidance for clinical and operational audiences Travel - Periodic travel is anticipated, up to approximately 25%, and may include visits to the Wakefield Brunswick office in Florida, national conferences, and on-site client meetings, training sessions, or exercises. This is a remote position. Wakefield Brunswick (WB) is a nationally recognized healthcare advisory firm focused exclusively on helping healthcare organizations strengthen resilience across emergency management, business continuity, technology resilience, and operational preparedness. Our work supports clinical operations, patient safety, workforce stability, and financial sustainability during disruptive events, ranging from short-term incidents to multi-week or multi-month crises. WB advisors work directly with healthcare leaders, frontline clinical teams, and operational stakeholders to design practical, actionable solutions grounded in real-world healthcare delivery.

• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale. • Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets. • Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems. • Develop and maintain provider capacity planning models to align clinical supply with projected patient demand. • Optimize provider staffing models, productivity, utilization, and workforce deployment strategies. • Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis. • Lead the teams and processes that connect patients, providers, diagnostics, and treatment. • Oversee care coordination operations and service delivery across the patient journey. • Establish and manage operational standards, and performance metrics. • Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale. • Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows. • Ensure seamless collaboration across clinical, operational, and support functions. • Own the conversion funnel from referral to treatment — and every drop-off point in between. • Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement. • Lead cross-functional analysis to investigate conversion gaps — working across CC, patient success, logistics, and clinical teams. • Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions. • Oversee operational performance related to home sleep testing and PAP therapy fulfillment. • Lead end-to-end logistics operations supporting diagnostic and treatment equipment. • Monitor and improve delivery, return, utilization, and cost-efficiency metrics. • Partner with vendors and supply chain partners to ensure operational reliability and scalability. • Ensure logistics performance supports clinical timelines and patient experience expectations. • Develop scalable processes to support growth while maintaining operational quality and cost discipline. • Serve as the bridge between clinical operations and company growth objectives. • Translate revenue goals and growth targets into operational requirements, staffing plans, and capacity forecasts. • Develop operational models supporting new markets and service offerings. • Build and maintain reporting frameworks that provide visibility into performance across all operational functions. • The Clinical Operations Director will directly lead a growing team across multiple functions. • This is a player-coach leadership role requiring both strategic vision and operational engagement.

• Contributes to the development of clinical strategies aligned with regulatory and commercial goals. • Collaborates with R&D, Regulatory, and Marketing on clinical trial designs and endpoints. • Prepares and presents findings of assigned studies to internal and external stakeholders. • Leads and manages the execution of assigned clinical studies. • Oversees protocol development, site selection, budgeting, contracting, and CRO/vendor management for assigned studies. • Ensures adherence to timelines, budgets, and enrollment targets. • Manages resources and quality of clinical projects. • Ensures all clinical activities for assigned studies are compliant with FDA, ISO, and ICH-GCP regulations. • Prepares and reviews study documents including protocols, informed consent forms, monitoring plans, and clinical study reports. • Acts as a liaison with Director, Clinical Research to manage the Clinical Research Associates’ monitoring activities, reports and timelines. • Identifies study risks and proactively implements mitigation strategies. • Utilizes available hardware and software to support the effective conduct of the clinical project data review and capture.