Technical Specialist

Technical WriterTechnical WriterFull TimeRemoteMid LevelTeam 10,001

Location

United States

Posted

3 days ago

Salary

$69.4K - $100.6K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Specialist

Mazda Motor Corporation

Role Description The MNAO Hotline is an internal Call Center that provides technical automotive support to all Mazda dealers within the US. The Technical Specialist is part of the Hotline call center and serves as the first point of contact between Mazda Dealer Service personnel and the MNAO Technical Services Division, providing technical support for difficult to diagnose and repair Mazda vehicles. This position serves as a key resource for documentation and entering data into a dedicated database that provides information to multiple departments. The data captured by the Technical Specialist is used to report product concerns to Mazda Corporate (MC) for product quality improvements, technical diagnosis, and evaluation to reduce warranty cost on major assemblies, “Fix it Right the First Time” and foster customer brand loyalty and retention. - Call Center / Dealer Support - 60% - Assist Mazda dealers with a variety of inquiries, including exceptionally difficult to diagnose or repair vehicle concerns over the phone. - Provide clear and concise repair instructions/procedures to dealer technicians to quickly resolve issues. - Provide accurate and detailed documentation of all case files, providing a clear understanding of vehicle concerns using specified guidelines. - Aim to close case files within 48 hours. - Analyze on board vehicle data to determine root cause of concern. - Identify critical cases and escalate to the field Technical Specialist or Product Quality teams for support/resolution. - Notify the Mediation Department of critical cases to prevent repurchase or potential customer retention loss. - Co-develop with field Technical Specialist and present technical information on monthly Tech Tips seminar to dealer technicians. - Direct countermeasure repair parts orders through Parts Test Lab (PTL) to dealers to assist in repairing vehicles under investigation. - Review Social Moderation Comments/Photos and provide approval or denial for dealer technicians to reference. - Warranty Support - 20% - Diagnose and validate Major Assembly concerns, input/collect necessary documentation to support Major Assembly authorization and approve Major Assembly replacement. - Review and process Major Assembly warranty claims, including cases approved by field Technical Specialists. - Provide the field Technical Specialist team notification of vehicles with potential warranty branding evaluation. - Assist Warranty department with claim/case review. - Provide dealer technician diagnosis and technical evaluation of potential goodwill authorizations as instructed by the Warranty department. - Assist dealers with second or more repair attempt vehicles under warranty to mitigate vehicle repurchase and/or unnecessary warranty cost. - Documenting/ Reporting - 15% - Identify and document concerns that require reporting and investigation by MC and/or Product Quality teams per Technical Information (TI). - Submit ODR (onboard data recorder) and CMU (connectivity master unit) data to Product Quality and/or MC team for manufacturer analyzation and instruct dealer with suggested repair. - Provide technical validation and parts order request to Dealer Assistance Group (DAG) to support parts inventory on restricted parts management. - Report workshop manual and Service Bulletin errors through Service Information Change (SIC) process for correction. - Report vehicles that are imported from other countries to appropriate resource to accurately maintain Siebel and Warranty databases. - Technical Resource - 5% - Collaborate with New Product Launch (NPL) Team, Product Quality Engineers (PQE) and MC Team to determine the best repair process. - Validate assigned Technical Service Bulletin, on-site or remotely, as necessary. - Participate in product, accessory, and new model familiarization, on-site or remotely, as necessary. Qualifications - Associate degree (AA/AS) in related field, or equivalent combination of education, training, and work experience. - Bachelor’s degree in Automotive Technology or Engineering preferred. - Minimum of three (3) years automotive hands-on diagnostic work experience. - Work experience utilizing dealer/OEM diagnostic tools and service-related systems. - Preferred but not required: - Mazda hands-on technician work experience. - Experience working in a Call Center, either technical or customer relations based. - Experience with Mazda service-related systems (i.e., MGSS, Siebel, MGWS) and Mazda diagnostic tools. - Dealer experience. Requirements - ASE Master Certified preferred. - ASE Advanced Level Specialist [L1, L3, L4] preferred. - Mazda Master Technician certification a plus. - Ability to work schedule within Call Center hours of operation; currently Mon – Fri 5am to 5pm (PST) with potential changes based on business needs. - Ability to produce timely deliverables, manage multiple and shifting priorities in a dynamic environment. - Successfully collaborate with multiple departments and in a cross-functional environment. - Advanced vehicle knowledge and diagnostic troubleshooting abilities on Mazda vehicles. - Working knowledge of dealer service operations. - Ability to maintain customer-centric mindset and provide a premium customer experience. - Proficiency with computer applications, including Microsoft Excel, Word, Power BI, PowerPoint, and Outlook as well as the ability to learn and effectively utilize other software applications used within the Company. - Well-balanced interpersonal skills; must be able to establish and maintain effective working relationships with all levels of management, employees, customers, and outside vendors; must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues. - Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution. - Strong organizational skills and the ability to prioritize tasks in accordance with established standards and deadlines required. - Self-motivated and capable of working with minimal supervision and/or direction. Travel - Required? Yes [x]; May be required 1 – 2 times per year. Pay Range $69,400.00 - $100,600.00. Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. Remote Work We support Remote work in the following states: Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.

Related Categories

Related Job Pages

More Technical Writer Jobs

Novartis logo

Global Technical Steward

Novartis

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities.

Full TimeRemoteTeam 10,001+Since 1996H1B Sponsor

Role Description Are you ready to shape the future of radioligand therapy (RLT) manufacturing on a global scale? As a Global Technical Steward, you will serve as a trusted scientific leader, driving cutting-edge process innovation and setting technology standards across Novartis RLT manufacturing sites worldwide. This is a unique opportunity to apply deep technical expertise to optimize complex pharmaceutical processes, influence global strategy, and elevate manufacturing excellence—while collaborating with cross-functional experts to bring life-changing therapies to patients. Key Responsibilities - Serve as global subject matter expert for radioligand therapy manufacturing processes and related equipment. - Lead cross-site process optimization and technology standardization initiatives across global manufacturing platforms. - Drive knowledge sharing, benchmarking, and capability building across sites, development, and technical operations teams. - Support troubleshooting efforts by providing advanced technical expertise and harmonizing processes across global sites. - Collaborate with development, sites, and partners to enable successful technology transfers and implementation. - Define and maintain global technical standards, including process characterization and equipment requirements. - Contribute to inspection readiness by supporting audits, regulatory documentation, and continuous improvement efforts. Qualifications - BS in Pharmacy, Chemistry, Pharmaceutical Technology, Engineering, or equivalent scientific/engineering degree. - Minimum eight years of experience in GMP manufacturing with at least three years of experience in radioligand therapy manufacturing. - Proven process understanding – pharma, GMP, regulatory aspects. - Demonstrated experience in managing teams directly or indirectly. Requirements - 25% travel. Benefits - The salary for this position is expected to range between $152,600 and $283,400 per year. - Compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards. - Comprehensive benefits package including health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - Generous time off package including vacation, personal days, holidays and other leaves. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Accessibility and Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Skills Desired - Applied Statistics - Data Analytics and Digital - GDP Knowledge - GMP Knowledge - HSE Knowledge - Leadership - Manufacturing Process - Manufacturing Production - Manufacturing Technologies - Operational Excellence - Process and Cleaning Validation - Process Control - Quality Compliance - Regulatory Compliance - Resilience and Risk Management - Resource Planning and Forecasting - Technical Leadership - Technology Transfer

Worldwide
$152.6K - $283.4K / year
Compose.ly logo

Senior Technical Writer – Developer Audience

Compose.ly

We’re a content writing service on a mission to partner with marketers dedicated to sharing knowledge through content!

Full TimeRemoteTeam 51-200Since 2016H1B No Sponsor

• Keep pace with product development teams, using style guidance to produce industry-leading API and programming content that flows logically and tells a cohesive story. • Collaborate closely with product engineering, product management, integration teams, and other internal stakeholders to create user-centric API documentation and programming guides.

United States
$35 - $45 / hour

Role Description The Technical Documentation Clerk at Proweaver plays a very important role in maintaining and organizing all technical documents pertaining to Proweaver's projects and products. The person in this role would work closely with the company's tech team, project managers, and other staff members to handle documents and drawings, ensuring that they're up to date, accurately represented, and stored properly. - Manage the reception, logging, distribution, and issuance of technical documents internally and externally. - Store and retrieve all technical documents such as reports, databases, blueprints, and process sheets. - Ensure the organization and secure storage of technical drawings and documentation both in hard copy and electronic format. - Maintain document control registers for tracking project documentation. - Assist in the preparation of regular reports and updates on all document control matters. - Work with team members in adhering to document control policies and procedures. - Perform quality checking of all received and issued technical documents to ensure they meet required standards and project requirements. Qualifications - Minimum of an Associate's degree or equal qualification, preferably in a technical or engineering field. - 1-2 years' experience in a similar role with a focus on technical document control. - Strong computer skills, specifically in Microsoft Office Suite and document management systems. - Exceptional organizational and multitasking skills with an ability to meet tight deadlines. - Detail-oriented with a high level of accuracy in preparing and maintaining documents. - Excellent written and verbal communication skills to explain complex technical information clearly. - A team player and able to work collaboratively with and through others. Benefits - Competitive benefits package, including health, dental and vision coverage. - Retirement savings plan with company match. - Professional development and continuing education opportunities. - Ample opportunities for career growth and advancement within the company. - A collaborative and inclusive work environment. - Flexible schedule with the opportunity to work from home.

United States
$28 - $35 / hour
UPSTARS logo

Technical Writer

UPSTARS

Архітектори успіху в ігровій індустрії

Full TimeRemoteTeam 501-1,000Since 2019H1B No Sponsor

• створення, оновлення та підтримка зрозумілої, структурованої й орієнтованої на користувача технічної документації • аналіз технічних вимог, специфікацій, API та деталей реалізації для підготовки точної документації • співпраця з розробниками, QA-інженерами, product managers та іншими стейкхолдерами для збору, уточнення й валідації інформації • документування API, інтеграцій, системної логіки, користувацьких флоу, конфігураційних правил, обробки помилок, edge cases і змін у межах релізів • перевірка й покращення наявної документації для забезпечення її точності, консистентності, читабельності та відповідності внутрішнім стандартам • участь у technical review, peer review та плануванні документації для забезпечення високої якості матеріалів • застосування й покращення документаційних стандартів, шаблонів, термінології, style guides і best practices

Ukraine