• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

• Manage client information and interactions within our CRM for optimal organization and service • Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention • Maintain consistent communication using digital tools • Develop and implement online marketing strategies to enhance brand presence • Drive lead generation to expand client base • Participate in professional development and mindset training • Communicate professionally with prospective clients to build strong relationships • Attend virtual team leadership sessions • Set and manage self-directed goals in alignment with our mission

• Conduct high-volume outbound calls to physicians, Medspa owners, and aesthetic practices. • Re-engage existing system owners to identify expansion, upgrade, or replacement opportunities. • Introduce the company’s aesthetic technology portfolio at a high level and assess interest, need, and timing. • Confidently navigate gatekeepers and connect with key decision-makers. • Qualify leads based on defined criteria (practice type, budget, authority, need, timeline). • Accurately document call outcomes and opportunity details in Salesforce or the designated CRM. • Maintain consistent outbound activity aligned with KPIs and performance targets. • Collaborate with sales leadership to refine messaging, targeting strategy, and qualification standards.

Role Description Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! - Drive engagement along the Hack The Box journey with public sector clients. - Execute outcomes from success criteria for the world’s largest enterprises, universities, and governmental organizations. - Become their trusted partner and assure a great user experience leading to long-lasting relationships. Qualifications - Experience working with federal organizations (e.g., Army, Air Force, government agencies) — civilian federal roles do not apply. - Understanding of the Software as a Service (SaaS) model and principles of customer success. - Previous experience in a Customer Success role preferred. - Ability to navigate difficult conversations with customers and internal leadership. - Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. - Skilled in handling objections and overcoming challenges in the sales process. - Comfortable owning Revenue Retention Metrics to drive business growth. - Ability to collaborate effectively with multiple internal stakeholders. Requirements - Guiding new customers through their customer journey process efficiently. - Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins. - Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau). - Timely addressing of customer inquiries. - Proactively identifying and addressing risks to customer satisfaction. - Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences. - Scheduling and conducting regular check-in meetings with customers. - Maintaining accurate and up-to-date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc). - Gathering actionable feedback from customers for product improvement. - Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. - Identifying and capitalizing on opportunities for upselling and cross-selling. Benefits - Compensation: $96,000-126,000 (OTE). - Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box). - 401K w/ employer match. - Employer-paid Life and AD&D Insurance. - Supplemental Life Insurance. - Short-term and Long-term Disability. - Healthcare and Dependent Care FSA. - Paid paternity & maternity leave. - 25 annual leave days. - Home Office Allowance. - Dedicated budget for training and professional development, participation in conferences. - State-of-the-art equipment. - Full access to the Hack The Box lab offerings. Company Description Hack The Box is the Cyber Performance Center with the mission to provide a human-first platform to create and maintain high-performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it’s trusted by organizations worldwide for driving their teams to peak performance. - Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. - Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.