Role Description The Patient Follow-up Coordinator focuses entirely on executing administrative follow-up to ensure our patients successfully get their appointments scheduled. This position requires focus on operational tracking, clear communication, and persistent outreach. It is ideal for a proactive, solutions-oriented individual who enjoys phone-based coordination and administrative task management. - Act as the champion for the patient after a referral is sent, tracking submitted orders to ensure they actually turn into scheduled appointments. - Proactively contact external specialist facilities via phone and portal to check the status of pending medical referrals. - If an order hits a roadblock—such as a specialist no longer accepting a patient’s insurance or closing their books to new patients—you will investigate, find an alternative using our resource guides, or contact the patient directly to update them. - Ensure appointments are secured, preventing healthcare delays for our community. - Flex and cross-train with other coordinators on the team to balance out daily workloads. Qualifications - An excellent, friendly, and persistent phone presence. You aren't afraid to call a busy clinic to get an answer. - You don't just see a problem; you actively look for a workaround or solution. Requirements - Prior experience in customer service, call centers, administrative roles, or medical reception is a major plus. - No Heavy Clinical Background Required: If you are organized, motivated, and great with people, we will train you on the rest! Skills & Competencies - Strong analytical, organizational, and problem-solving skills. - Strong written and verbal communication skills. - Ability to manage multiple priorities and meet deadlines in a remote work environment. - High level of accuracy and attention to detail. Home Office - All employees must have a HIPAA compliant workplace that is free of any distractions. - The workplace must be in a room with a locked door to prevent accidental PHI disclosures. - The home office must have high-speed internet and a CCS approved computer with two monitors. Physical Demand Includes but is not limited to vision, hearing, repetitive motion, typing, sedentary, and extended viewing of a work environment computer screen. Reasonable accommodation may be made, with advanced notice, to enable individuals with disabilities to perform the essential functions and expectations of the position without compromising patient care.

Role Description The Medical Science Liaison (MSL) position serves as a scientific bridge between our company and the healthcare community, primarily engaging with key opinion leaders (KOLs) and healthcare professionals. MSL should provide objective scientific and educational support by interpreting clinical data, sharing evidence about products, and ensuring accurate, compliant scientific information reaches HCPs, academic institutions, and scientific societies. She/he supports observational and clinical studies, gathers real-world feedback from doctors, and helps educate the medical community on new therapies and company pipelines. Work Model: Field - Officially documented as working as a member of the Ultragenyx field team, generally interacting with third parties on behalf of Ultragenyx. - Build relationships with Key Opinion Leaders (KOLs) – Establish and maintain peer-to-peer scientific relationships with leading physicians, specialists, and healthcare experts in their therapeutic area. - Provide scientific information and education – Present objective, evidence-based medical and scientific information about company products to healthcare professionals, ensuring appropriate product use. - Support observational and clinical research – Identify, facilitate, set up, and supervise clinical studies and investigator-initiated trials from medical perspectives. - Attend scientific congresses and conferences – Participate in medical meetings to present data, engage with the scientific community, and stay current with industry developments. - Gather market insights – Monitor the medical scientific landscape, collect real-world feedback from physicians, and provide internal feedback on market trends and product positioning. - Support Brand plans strategy – Provide medical input on marketing strategies and brand plans while ensuring compliance with CGR/GCP guidelines. - Support and manage medical projects and programs – Lead or contribute to medical/scientific projects and serve as an active member of cross-functional brand teams. - Conduct field visits – Travel to academic centers, hospitals, and research sites to engage directly with healthcare professionals and KOLs. - Participate in panel discussions and scientific meetings – Speak at academic institutions, participate in panel discussions, and conduct meetings with physicians and HCPs. - Ensure regulatory compliance – Work with legal, regulatory, marketing, and sales teams to ensure all activities comply with industry regulations and ethical guidelines. Qualifications - Advanced degree in clinical specialty (MD, PhD, PharmD) and 5 years of MSL experience strongly preferred. If non-doctoral degree, at least 3 years of previous MSL and relevant disease state clinical experience required. - Genetics / Rare disease experience preferred, particularly in metabolic bone and/or metabolic genetic diseases. - Excellent teamwork and communication skills required. - Demonstrated experience effectively presenting clinical/scientific information required. - Expert understanding of the local health care delivery system and its impact on patient care and regional medical care. - Values based collaborator – respectful, accountable and collaborative. - Ability to relate and work with a wide range of people to achieve results. - Ability to organize and prioritize own work schedule. - Ability to make decisions which have a significant impact on the department’s credibility, operations, and services. - Ability to create materials such as reports, presentations for inside and outside the organization, and present/speak to groups. - Bilingual - Spanish and medium to high proficiency in English (written and spoken) preferable. - Time and territory management skills required. - Approximately 60-80% of travel is required; overnight travel is required as needed. Benefits - Generous vacation time and public holidays observed by the company. - Volunteer days. - Long term incentive and Employee stock purchase plans or equivalent offerings. - Employee wellbeing benefits. - Fitness reimbursement. - Tuition sponsoring. - Professional development plans. - Benefits vary by region and country.

Lead injury management practices to achieve Return to Work and customer satisfaction targets, provide expert guidance to case managers, and implement strategies for continuous improvement in health and work outcomes.

Title: Telehealth Nurse - Atrium Health Wake Patient Access and Care Team (PACT) PT Location: Winston Salem, NC, United States Job Description: Part time job requisition id R247918 Department: 12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Evenings. Required every other weekend. Required holiday rotation. Pay Range $35.50 - $53.25 EDUCATION/EXPERIENCE: Graduate of an accredited school of nursing for Registered Nurses with a minimum ofthree years ofvaried clinical experience preferred in telephone nurse triage, ambulatory settings, and inpatient medical-surgical inpatient units. LICENSURE, CERTIFICATION, and/or REGISTRATION:Current license to practice as a Registered Nurse (RN) in the State of applicable state and BCLS certification required unless CPR skill demonstration is medically contraindicated. Valid driver's license required. ESSENTIAL FUNCTIONS: - Adheres to AHWFBH standards to promote a positive work environment through effective and professional communication skills, interpersonal relationships, and team building. - Provides telehealth nursing services to diverse populations in the health system. - Interactions and communication align with diversity and inclusion principles - Engages patients with the goal of improving clinical outcomes and promoting patient/customer satisfaction. - Advocates for patients and families. - Communicates and collaborates with other individuals and providers within the health system. - Demonstrates responsibility for professional and personal development. SKILLS/QUALIFICATIONS: - Previous experience with nurse telephone triage or within a nursing call center preferred - Excellent customer service skills - Experience in multidisciplinary team collaboration - Ability to perform telephone nursing patient assessments in an efficient manner using standardized nurse triage and departmental guidelines - Excellent verbal and written communication skills - Excellent organizational skills and the ability to work within a dynamic environment - Basic computer skills with the ability to navigate multiple systems WORK ENVIRONMENT: - On-site orientation required - Primarily remote: In the event of technology failures while working remotely, must be able to report on site within one hour, and to report on site at the request of leadership. There is potential for the role to transition from remote to performing work duties from a designated work site. - Requires the ability to successfully multi-task and to navigate competing priorities PHYSICAL REQUIREMENTS: 0%35%65%tototo35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X20 lbs. maximumX50 lbs. maximumX100 lbs. maximum Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.