Role Description We are seeking a proactive and experienced E-Commerce Operations Manager to oversee and enhance our online operations. This role goes beyond traditional order processing, focusing on optimizing workflows, managing the online storefront, and delivering an exceptional customer experience. - Lead initiatives to improve website performance - Streamline order fulfillment - Implement automation - Ensure all operations run accurately and efficiently Key Responsibilities - Order & Operations Management - Oversee and manage customer orders via website and phone, ensuring 100% accuracy - Validate order details, invoices, and pricing to eliminate errors - Coordinate and schedule deliveries with logistics and delivery partners - Analyze order and delivery costs to identify inefficiencies and recommend improvements - Customer Experience - Provide high-level customer support, including handling inquiries, sales calls, and product recommendations - Build and maintain strong relationships with customers and suppliers - Website & Product Management - Manage and optimize the online product catalog, including product listings, categories, and overall website presentation - Ensure product information is accurate, up-to-date, and aligned across platforms - Process Improvement & Automation - Identify opportunities to streamline workflows and improve operational efficiency - Implement automation solutions for order processing and backend operations - Oversee AI-powered tools and prompts to ensure accuracy and efficiency across: - Order management - Product updates - Customer interactions - Reporting & Performance - Monitor key operational metrics and prepare performance reports - Identify trends, highlight areas for improvement, and implement data-driven solutions - Prepare quotations and other sales-related documentation Qualifications - Minimum 5 years of experience in eCommerce, logistics, or online operations - Proven experience managing eCommerce platforms and digital workflows - Strong attention to detail, especially in order processing, invoicing, and pricing accuracy - Excellent written and spoken English communication skills - Strong analytical, problem-solving, and process improvement skills - Proficiency with eCommerce platforms, Xero, and other digital tools - Experience with eBay or other online marketplaces is an advantage - Experience with AI tools, prompt engineering, and workflow automation is highly desirable - Strong time management skills, reliability, and flexibility to start early if required - Proactive, adaptable, and comfortable working in a fast-paced environment Nice to Have - Background or familiarity with construction-related products - Degree in Commerce, Business, Engineering, or Construction - Flexibility in work hours and location, with a focus on managing energy rather than time - Access to online learning platforms and a budget for professional development - A collaborative, no-silos environment, encouraging learning and growth across teams - A dynamic social culture with team lunches, social events, and opportunities for creative input Benefits - Health insurance - Leave Benefits - 13th Month Salary If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!

Role Description We are looking for a detail-oriented and customer-focused Virtual Cruise Booking Agent to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. - $25,000 - $75,000 a year. How to Apply If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.

Role Description We are looking for a senior T3 Process Manager to join its Local Operations Germany team in Berlin. In this role, you will own the day-to-day management of core ITSM processes for the EDP Platform — a cloud-native, hybrid platform built to provide software product teams with self-service capabilities across the energy sector. You will be the operational backbone ensuring that Incident, Change, Problem, Service Request and Knowledge processes run consistently and effectively across T2/T3 and product stakeholders, supporting production business applications for 50Hertz. Key Responsibilities - Coordinate the execution of core ITSM processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge) across T2/T3 and product stakeholders to ensure consistent end-to-end handling. - Triage and steer work in ITSM queues: validate completeness, assign and route to the right resolver group, ensure correct categorization, priority/urgency, and customer impact statements. - Ensure operational discipline in ticket handling: timely updates, stakeholder communication, correct status progression, and quality closure including linking of related incidents, problems and changes. - Orchestrate Major Incident execution: ensure roles are assigned, communications are running, timelines are captured, follow-ups are created, and PIR/RCA actions are tracked to completion. - Coordinate change execution: ensure requests are correctly raised, risk and impact are documented, approvals obtained, schedules respected, implementation evidence captured, and outcomes recorded. - Manage problem flow: ensure recurring incidents are converted into problems, RCA ownership is assigned, problem records are updated, and corrective actions are tracked and communicated. - Manage Service Request operations: ensure request types are used correctly, SLAs are met, fulfillment is tracked, escalations are handled, and recurring requests are optimized or automated. - Ensure knowledge articles are created and updated from incidents, problems and changes; review content quality and link articles to tickets for reuse. - Monitor and manage operational SLAs/OLAs: identify breaches early, trigger escalations, and coordinate recovery actions. - Provide short operational status summaries and run planned operational cadences (daily ticket health checks, change coordination touchpoints, backlog reviews). - Identify, define and manage continuous service improvement initiatives. Qualifications - 5+ years in ITSM / Service Management / Operations Excellence roles (Process Manager, Service Delivery, Ops Enablement, or equivalent) with demonstrated leadership in mission-critical environments. - Hands-on experience managing Incident, Change, and Problem processes in a production environment, preferably mission-critical. - Proven experience running governance routines (CAB, PIR, Problem Review) and driving measurable outcomes. - Strong understanding of modern platform operations (Kubernetes/containers, automation, observability, basic infrastructure: compute, storage, network) sufficient to govern specialists. - Experience defining process KPIs, building dashboards, and leading continuous improvement initiatives. Languages - English — minimum C1 CEFR level, spoken and written. Mandatory. - German — minimum C1 CEFR level, spoken and written. Mandatory. Preferred Experience - Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare, automotive). - Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management. - Platform delivery concepts: GitOps and IaC awareness (Terraform/OpenTofu, ArgoCD, Helm) to govern deployment and readiness standards. - Experience with operating models spanning T1/T2/T3 and product/engineering teams. Location & Work Model - Remote from Europe - Occasional travel required. - Full-Time

Role Description We're looking for a Senior Travel Concierge to join a fast-growing tech-enabled travel concierge service built for modern travelers. This is not just a customer-facing role. You will manage your own portfolio of high-touch clients, run shift operations for the team, mentor newer concierges, and be the steady presence that keeps service standards high when things get difficult. - Most of your time is still hands-on client work: sourcing hotels, planning trips, responding to messages, and managing relationships from the first message through the moment a traveler gets home. - During your shift, you are responsible for the team hitting its standards: response times, inbox coverage, message quality, escalations. - When something starts to slip, you are the one who notices first and steps in. If you have operated at a high service bar before, write with warmth and precision, stay calm under pressure, and take genuine pride in making people feel cared for, this role is a strong fit. Qualifications - 2+ years in a high-touch customer experience, hospitality, or client service role. - Genuine hospitality mindset: you take pride in making people feel cared for and hold yourself to a high standard. - Exceptional written English with the ability to communicate clearly and warmly across every type of message. - Composure under pressure: when things go wrong you are the steady presence clients and teammates want on the line. - Sharp judgment in ambiguous situations: you scope the real question, build a plan, and find smart fallbacks when needed. - Detail-oriented and organized across confirmation numbers, time zones, dietary notes, and transfer windows. - Reliable and consistent: when you are on shift, things run. - Helpful and peer-supportive: you enjoy helping teammates get better and do not see it as a distraction. Requirements - Personal passion for travel and your own experience exploring the world. - Working knowledge of popular destinations, hotel brands, airlines, and loyalty programs. - Prior experience in hospitality, travel, or another high-touch service environment. - Experience working in an early-stage startup or fast-moving team. Benefits - You will be paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup so you can work wherever you're most productive. - Work on a service that travelers rave about and help scale it to thousands of customers. - Be a key voice in how the team delivers and how newer concierges develop. How to Apply - Please include your updated resume highlighting any customer service or travel-related experience. - A short Loom video (1 to 2 minutes) introducing yourself, describing how you have maintained high service standards under pressure, and sharing an example of a time you stepped in to help a teammate or resolve a difficult client situation. - A short writing sample such as a WhatsApp message or email showing your tone when handling a problem for a traveler. - Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills and work experience. - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable). - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership to discuss role alignment. - Client Interview - Final interview with the client team you'd be supporting. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer to join the team. Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.