Role Description We are looking for a detail-oriented and customer-focused Virtual Cruise Booking Agent to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. - $25,000 - $75,000 a year. How to Apply If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.

Role Description We are looking for a senior T3 Process Manager to join its Local Operations Germany team in Berlin. In this role, you will own the day-to-day management of core ITSM processes for the EDP Platform — a cloud-native, hybrid platform built to provide software product teams with self-service capabilities across the energy sector. You will be the operational backbone ensuring that Incident, Change, Problem, Service Request and Knowledge processes run consistently and effectively across T2/T3 and product stakeholders, supporting production business applications for 50Hertz. Key Responsibilities - Coordinate the execution of core ITSM processes (Incident, Major Incident, Problem, Change, Service Request, Knowledge) across T2/T3 and product stakeholders to ensure consistent end-to-end handling. - Triage and steer work in ITSM queues: validate completeness, assign and route to the right resolver group, ensure correct categorization, priority/urgency, and customer impact statements. - Ensure operational discipline in ticket handling: timely updates, stakeholder communication, correct status progression, and quality closure including linking of related incidents, problems and changes. - Orchestrate Major Incident execution: ensure roles are assigned, communications are running, timelines are captured, follow-ups are created, and PIR/RCA actions are tracked to completion. - Coordinate change execution: ensure requests are correctly raised, risk and impact are documented, approvals obtained, schedules respected, implementation evidence captured, and outcomes recorded. - Manage problem flow: ensure recurring incidents are converted into problems, RCA ownership is assigned, problem records are updated, and corrective actions are tracked and communicated. - Manage Service Request operations: ensure request types are used correctly, SLAs are met, fulfillment is tracked, escalations are handled, and recurring requests are optimized or automated. - Ensure knowledge articles are created and updated from incidents, problems and changes; review content quality and link articles to tickets for reuse. - Monitor and manage operational SLAs/OLAs: identify breaches early, trigger escalations, and coordinate recovery actions. - Provide short operational status summaries and run planned operational cadences (daily ticket health checks, change coordination touchpoints, backlog reviews). - Identify, define and manage continuous service improvement initiatives. Qualifications - 5+ years in ITSM / Service Management / Operations Excellence roles (Process Manager, Service Delivery, Ops Enablement, or equivalent) with demonstrated leadership in mission-critical environments. - Hands-on experience managing Incident, Change, and Problem processes in a production environment, preferably mission-critical. - Proven experience running governance routines (CAB, PIR, Problem Review) and driving measurable outcomes. - Strong understanding of modern platform operations (Kubernetes/containers, automation, observability, basic infrastructure: compute, storage, network) sufficient to govern specialists. - Experience defining process KPIs, building dashboards, and leading continuous improvement initiatives. Languages - English — minimum C1 CEFR level, spoken and written. Mandatory. - German — minimum C1 CEFR level, spoken and written. Mandatory. Preferred Experience - Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare, automotive). - Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management. - Platform delivery concepts: GitOps and IaC awareness (Terraform/OpenTofu, ArgoCD, Helm) to govern deployment and readiness standards. - Experience with operating models spanning T1/T2/T3 and product/engineering teams. Location & Work Model - Remote from Europe - Occasional travel required. - Full-Time

Role Description We're looking for a Senior Travel Concierge to join a fast-growing tech-enabled travel concierge service built for modern travelers. This is not just a customer-facing role. You will manage your own portfolio of high-touch clients, run shift operations for the team, mentor newer concierges, and be the steady presence that keeps service standards high when things get difficult. - Most of your time is still hands-on client work: sourcing hotels, planning trips, responding to messages, and managing relationships from the first message through the moment a traveler gets home. - During your shift, you are responsible for the team hitting its standards: response times, inbox coverage, message quality, escalations. - When something starts to slip, you are the one who notices first and steps in. If you have operated at a high service bar before, write with warmth and precision, stay calm under pressure, and take genuine pride in making people feel cared for, this role is a strong fit. Qualifications - 2+ years in a high-touch customer experience, hospitality, or client service role. - Genuine hospitality mindset: you take pride in making people feel cared for and hold yourself to a high standard. - Exceptional written English with the ability to communicate clearly and warmly across every type of message. - Composure under pressure: when things go wrong you are the steady presence clients and teammates want on the line. - Sharp judgment in ambiguous situations: you scope the real question, build a plan, and find smart fallbacks when needed. - Detail-oriented and organized across confirmation numbers, time zones, dietary notes, and transfer windows. - Reliable and consistent: when you are on shift, things run. - Helpful and peer-supportive: you enjoy helping teammates get better and do not see it as a distraction. Requirements - Personal passion for travel and your own experience exploring the world. - Working knowledge of popular destinations, hotel brands, airlines, and loyalty programs. - Prior experience in hospitality, travel, or another high-touch service environment. - Experience working in an early-stage startup or fast-moving team. Benefits - You will be paid in USD (bi-monthly: every 15th and 30th). - Paid Time Off in accordance with company policy. - Observance of Holidays per company guidelines. - 100% remote setup so you can work wherever you're most productive. - Work on a service that travelers rave about and help scale it to thousands of customers. - Be a key voice in how the team delivers and how newer concierges develop. How to Apply - Please include your updated resume highlighting any customer service or travel-related experience. - A short Loom video (1 to 2 minutes) introducing yourself, describing how you have maintained high service standards under pressure, and sharing an example of a time you stepped in to help a teammate or resolve a difficult client situation. - A short writing sample such as a WhatsApp message or email showing your tone when handling a problem for a traveler. - Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions. - Video Introduction - Record a video introduction to showcase your communication skills and work experience. - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable). - Recruitment Interview - Initial screening with our talent team. - Executive Interview - Meet with senior leadership to discuss role alignment. - Client Interview - Final interview with the client team you'd be supporting. - Background & Reference Check - Professional reference verification. - Job Offer - Successful candidates receive a formal offer to join the team. Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including: Healthcare providers (Psychiatrists, Neurologists, NPs, PAs) Clinical staff (RNs, LPNs, PharmDs) Key opinion leaders and advocacy groups Community Mental Health Clinics and Long Term Care facilities Local/regional payers and pharmacies. • Establishes excellent communication with internal partners including managed care, Marketing, Patient Access, Medical Science Liaisons, and medical communications teams.