• Seamless Onboarding & Conversion Enablement: Lead customers through a structured onboarding journey that drives timely activation, smooth handover from Sales, and successful transition to paid usage of RemotePass. • Strategic Relationship Ownership: Build and maintain trusted, long-term relationships with key customer stakeholders, positioning RemotePass as a strategic partner aligned with their business objectives and growth plans. • Customer Advocacy & Issue Resolution: Act as the primary point of contact for assigned accounts, ensuring responsiveness, clear communication, and effective resolution of operational, payroll, or compliance-related issues. • Proactive Account Health & Growth Management: Continuously monitor account health, usage patterns, and risk signals to prevent churn, address contraction drivers early, and identify expansion opportunities within the existing book of business. • Product Adoption & Value Expansion: Drive adoption of new services, tools, and integrations by identifying relevant use cases, educating customers, and aligning platform capabilities with evolving customer needs. • Insight-Driven Feedback Loop: Gather, analyze, and synthesize customer feedback to provide actionable insights to Product, Operations, and Engineering teams, influencing roadmap priorities and service improvements. • Retention & Expansion Leadership: Own customer retention outcomes by strengthening engagement, reinforcing value delivered, and proactively uncovering opportunities for upsell and cross-sell across the RemotePass product suite. • Cross-Functional Execution & Alignment: Partner closely with Sales, Operations, Product, Finance, and Engineering to ensure seamless delivery, resolve blockers, and support customer growth and renewal objectives. • Value Realization & Business Impact: Ensure customers fully realize the value of RemotePass by aligning solutions to their global workforce needs, driving long-term satisfaction, loyalty, and sustainable revenue growth.

• Drive growth and oversee partnerships with external partners • Act as a trusted advisor to clients, developing clinical workflows and overseeing data integrations • Train and launch new partners across the country • Collaborate closely with partner leadership, tech teams, and executives • Manage day-to-day needs of health systems and health plans. • Oversee customer activation, onboarding, and adoption • Build strong relationships with partners and serve as their primary point of contact • Resolve customer issues promptly as a liaison between customers and internal teams • Proactively identify opportunities for upselling or cross-selling products or services • Gather customer feedback on product features and usability.

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows • Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives • Contribute towards the development of a strong team environment by upholding high work standards • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

• Manage client information and interactions within our CRM for optimal organization and service • Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention • Maintain consistent communication using digital tools • Develop and implement online marketing strategies to enhance brand presence • Drive lead generation to expand client base • Participate in professional development and mindset training • Communicate professionally with prospective clients to build strong relationships • Attend virtual team leadership sessions • Set and manage self-directed goals in alignment with our mission