Title: Designer, Make+ Design Studio Location: New York United States Job Description: Description Northern Light Health Department: Patient Service Center Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 8:00 AM to 4:30 PM *Entry Level Position* Remote/Hybrid in Maine* Summary: The Contact Center Agent is responsible for managing inbound and outbound communications to assist with the scheduling and registration of patient appointments, completion of appointment reminders, sending and receiving referrals, obtaining insurance authorizations, notification of copay responsibilities, assisting in troubleshooting patient portal issues, and other administrative tasks as assigned. Appropriate interpretation and application of Northern Light Health policies regarding scheduling criteria and medical need are essential. Responsibilities: - Verifying and updating demographic/insurance information on all encounter forms and systems per protocol. - Notifying registration of changes if applicable. - Demonstrating mastery of appropriate practice software and registration tool protocols. - May assist with orientating and training/cross-training of new and established employees as assigned. - May provide coverage in other areas including (insurance authorizations, referrals, etc.), if appropriate. - Provides excellent customer service for both internal and external customers. - Takes ownership for determining customers’ needs and offering assistance. - Responds to communications (phone calls, voice mails, e-mails, and IMs) in a timely manner. - Recognizes problems and offers constructive solutions. Is able to implement solutions with direction from Contact Center leadership. - Understanding of benefit coverage and precertification/authorization, if appropriate. - Adheres to Northern Light Code of Conduct and follows all applicable compliance policies and regulations. - Appropriately refers patients/staff with issues/concerns to the Director. - Understands the implication both clinically and financially of registration errors and the impact on the organization. - Timely modifications of registrations are done to ensure billing of encounters. - Troubleshoots patient portal issues. - Other Duties as Assigned. Other Information: - Minimum of two years patient service experience in a healthcare environment preferred. Competencies and Skills - Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed. - Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession. - Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. - Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. - Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately. - Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. - Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. - Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets. - Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority. - Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. - Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability . - Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. - Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time. - Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. - Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. - Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. - Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education - Required High School Diploma/General Educational Development (GED) Working Conditions - Work with computers, typing, reading or writing. - Prolonged periods of sitting. As an integrated health delivery system serving Maine, Northern Light Health is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Our care team—in hospitals, primary and specialty care practices, long-term and home healthcare, behavioral healthcare, and ground and air medical transport and emergency care—are committed to making healthcare work for you: our patients, communities, and employees.

Design and produce engaging visual content across various platforms, collaborate with stakeholders on creative concepts, optimize graphics for web and mobile, and manage projects to meet deadlines and specifications.

Role Description We are sharing a specialised part-time consulting opportunity for Physics PhD professionals experienced in advanced quantum mechanics, advanced electrodynamics, classical mechanics, rigorous problem design, and expert-level scientific reasoning. This role supports current and upcoming remote consulting opportunities focused on advanced physics problem creation, technical task design, expert solution review, scientific reasoning evaluation, and high-quality project execution. Selected professionals will apply their physics expertise to: - Design challenging domain-specific problems - Follow complex instructions - Evaluate technical reasoning - Support structured review workflows requiring graduate-level physics judgment Qualifications - Completed PhD in Physics - Specialization in advanced quantum mechanics, advanced electrodynamics, classical mechanics, or a closely related advanced physics area - Graduate degree or advanced research background from a strong academic program in the United States, United Kingdom, Canada, or Western Europe - Exceptional written and verbal communication skills in English - High attention to detail and ability to follow complex technical instructions - Strong ability to design, solve, and evaluate graduate-level physics problems - Ability to work independently in a remote, project-based environment Requirements - A completed PhD in Physics is expected - Research background in quantum mechanics, electrodynamics, classical mechanics, mathematical physics, theoretical physics, or closely related fields is highly relevant - Teaching, grading, problem-writing, exam design, research supervision, or advanced academic evaluation experience may be especially valuable Benefits - Apply advanced physics expertise to structured remote project work - Contribute to high-quality problem design, technical reasoning review, and expert-level evaluation workflows - Work on flexible assignments aligned with your physics specialization and academic background - Use your PhD-level judgment to create difficult, rigorous, and technically precise physics tasks - Remote structure with competitive hourly compensation Contract Details - Independent contractor role - Fully remote with flexible scheduling - Eligible professionals may be based in approved project locations depending on project needs - Ongoing project structure with rolling application review depending on availability - Expected contribution of approximately 4–6 tasks per week depending on project scope - Applicants may be asked to complete a brief screening interview and form as part of project review - Competitive rates between $60–$80 per hour depending on expertise and project scope - Weekly payments via Stripe or Wise - Projects may be extended, shortened, or adjusted depending on scope and performance - Work will not involve access to confidential or proprietary information from any employer, client, or institution

• Responsible for the design and layout of a wide range of print and digital materials including, but not limited to: flyers, brochures, data sheets, direct mail, trade show graphics, product packaging, instructions for use, newsletters, print advertising, signage, email templates, online advertisements, web pages, etc. • Work with and accept direction from team members to ensure objectives are being met. • Create workflow to accommodate working on more than one project at any given time, complete all projects on time, within budget, and maintaining the highest quality standards. • Maintain internal project management to manage workflow, deadlines and assets, including image/file cataloging. • Work with other departments within the company to develop promotional materials, ad hoc requests as needed. • Responsible for 100% accuracy and proofing of all materials produced. Extremely detail oriented, while producing high quality work. • Keep abreast of developments in design software and PC operating systems. • Participate in special projects and performs other duties as required. • Self-motivated and work well in a team environment. Proven ability to multitask multiple projects simultaneously, establish priorities, work well under tight deadlines and maintain deadlines. • Ability to work in a cross-functional team to satisfy the needs of the customer.