Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. - Lead the delivery team throughout the engagement, often in collaboration with a services partner. - Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. - Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. - Understand the goals and align the deliverables accordingly. - Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. - Be the single contact to encourage collaboration and customer agreement on proposed solutions. - Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years progressive experience as part of a professional services organization; or equivalent education/experience - Ability to travel up to 50% - Industry domain expertise in - Creativity with comfort running projects independently - Experience driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Manager of Digital Experience & Platforms Location: Columbus United States Job Description: Position Summary The Manager, Digital Experience and Platforms is responsible for the execution, optimization, and enablement of Donatos web and mobile app experiences. This role ensures digital platforms effectively support brand, marketing, and customer experience needs through strong prioritization, requirements definition, and cross-functional collaboration. This role focuses on platform health, experience quality, and delivery, serving as the day-to-day connector between Marketing and IT to ensure digital experiences are clear, consistent, and operationally sound. Job duties and responsibilities Digital Experience Management - Own day-to-day management of the Donatos website and mobile app experiences - Ensure digital experiences align with brand standards, campaigns and promotions - Identify, prioritize and support usability and experience improvements - Enable marketing initiatives through effective platform execution Web and App Platform Management - Serve as the primary marketing liaison to IT for web and app initiatives - Translate marketing needs into clear business and functional requirements - Manage marketing-related backlogs, enhancements and defect resolution - Coordinate releases and ensure timely delivery of updates UX Enablement - Apply UX best practices to improve clarity, usability and customer journeys - Partner with brand, creative and IT teams to support experience improvements - Ensure consistency across all digital touchpoints SEO and Platform Health - Own day-to-day, hands-on SEO across Donatos' website and app - Use enterprise SEO tools (e.g., BrightEdge, Google Search Console) to monitor performance, identify opportunities and diagnose issues - Ensure SEO best practices are embedded into platform releases, content workflows and campaign execution - Translate SEO insights into actionable platform enhancements, including: - Technical SEO led by IT - On-page optimization - Metadata and templates - Internal linking and page performance - Oversee SEO strategy and performance in partnership with external vendors - Monitor site health, accessibility, indexability and compliance with digital standards - Ensure platforms support discoverability and performance best practices Cross-Functional Collaboration - Act as the day-to-day connector between marketing and IT - Enable Brand and Lifecycle teams by ensuring platforms can support campaigns, content and offers Work Arrangement Options Donatos has identified this position as eligible for the following work arrangements: - Full-Time Onsite: The Associate in the position will work all regularly scheduled days onsite. - Hybrid: The Associate in this position will work 3 regularly scheduled days onsite, 2 days off-site weekly. Positions that are eligible for hybrid and/or remote work do not automatically qualify for the Associate to perform in a hybrid or remote only work arrangement. Minimum requirements Education - Bachelor's degree in marketing or related field preferred. Physical Requirements - None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). Previous Experience - 5+ years of experience in digital experience, platform management or digital marketing operations - Hands-on experience managing web and mobile app platforms - Direct experience with enterprise SEO tools and execution - Strong operational, project management and prioritization skills - Strong interpersonal and relationship building skills, experience in dealing with multiple and diverse internal stakeholders, and interacting with business and technology partners. - Excellent communication skills, written and verbal, across all organizational levels. Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members. Whether you're looking for your first job or want to advance your career, you'll love being part of a work environment that's not just rewarding and fun, but supportive too. We're committed to hiring associates who we feel will be a great fit with the Donatos family - and then empowering them to become leaders who bring out the full potential of everyone around them.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development Overview- Within P&E, the Network Products team oversees Mastercard's Next Gen Network initiatives (such as Network Access, Next Edge, Transaction Switching, and Network Solutions). - The vision for the Network Solutions product development team is to delight our customers and increase our revenues by enhancing our network's capabilities, functions & reach. - Network Solutions program leverages Mastercard's current switch, next gen switch, and Mastercard Edge Platform ("edge everywhere, run anywhere") to build new services and generate new sources of revenues. - This position will deliver for the Network Solutions program in partnership with the cross-functional global stakeholders: Product Strategy, Product Management, Engineering, Customer delivery, Support chain community. About the Role:- Integrates business applications at an enterprise level using third-party middleware or by designing and implementing custom interfaces and mapping for those interfaces - Leads efforts to define application integration requirements, responsible for deployment, planning and execution of multi-tier application integration initiatives. - Demonstrate end-to-end ownership and partnership with Product Management and Engineering teams to design, develop, test and deliver scalable products for commercialization, ensuring the build effort concludes on time and budget, enabling a go-to-market plan focused on ease of delivery and great customer experience. -Own epic, feature, and story elaboration for assigned initiatives with guidance from team members as needed. Create epics and features within Network Solutions' templates. Detailed story writing with functional, non-functional, and test acceptance criteria. - Ensure the integrity and consistency of the delivery of the vision across all products: capabilities, scalability, performance, speed-to-market, readiness for growth, re-usability. - Detail the epics, participate to the definition of the flows and interfaces for the product, perform joint solution design with Product Architecture and Engineering teams, structure the roadmap and propose phasing of the delivery, prioritize the backlog, define the acceptance criteria, participate to the demo, accept the features. - Produce the artifacts needed by our internal customers with consistency, quality, and care: sequence diagrams, capability training decks for product management, DevZone API articles, content to be inserted in product guide. - Demonstrate project management capabilities to elaborate a joint delivery plan with multiple squads participating in the delivery, from switch and edge. - Apply logic, reasoning, and sound decision-making skills to elaborate solutions with Engineering teams. - Elaborate the concepts and achieve clarity of thought about what will ultimately be built. - Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the products, including business requirements, use cases, UX, back-office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance. - Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn, and expand its scope. Major Accountabilities(Accountabilities will include some but not necessarily all depending upon specific role): -Provide technical analysis of product or application hardware and software to ensure that business and functional requirements can be met -Creation and elaboration of epics, features, and stories -Backlog grooming and iteration planning/story slotting -Lead epic/feature/story sizing efforts with relevant stakeholders from Architecture, Engineering, and other support teams as needed -Provide technical support to Business Owners during implementation of new products/services -Provide subject matter expertise for support escalations -Prioritize and identify cross application/system enhancements -Determine development impacts to current processing and work with programmers and users to ensure accuracy of enhancements -Lead review sessions of technical requirements -Manage defect resolution process All About You- Intermediate skills in software engineering concepts and software development methodologies. - Experience in elaborating requirements, designing solutions, understanding systems capabilities and limitations by executing on features and enhancements - Demonstrated experience with Agile development methodology strong preferred - Experience in creating requirements and performing stories elaboration on a full stack application (from the web front-end down to a data warehouse) is a definite plus. - Intermediate skills in project planning, tracking and communicating progress. - Intermediate skills in project execution and implementation. - Intermediate skills in identifying areas open to improvements and taking the necessary steps with an understanding of the accompanying impacts, dependencies and risks. - Problem solving and pragmatic mindset, analytical skills, attention to documentation. -Knowledge of ISO 20022 and/or ISO 8583 messaging standards a distinct advantage Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Commerce Media team is looking for a Manager, Product Development to drive delivery of innovative and sustainable Advertiser solutions that yield significant in year revenue and strategic long-term differentiation for Mastercard. The role - Contribute to the development of product concepts, prototypes, and features; independently owning and delivering key workstreams. - Work with engineering and CX&D teams on a day-to-day basis to translate strategy into tangible development plans by writing product requirements, prioritizing key milestones and tracking progress with Engineering, TPMs and tech leads. - Lead the strategy and roadmap for a wide range of capabilities, including technical components. Includes the delivery of new features as well as improvements to existing features. - Purview for this role will includes, but isn't limited to features that enable creative decisioning, automation of campaign creation, Offers creation & optimization workflows, as well as specific workstreams to support evolution into ads. - Support GTM efforts by providing key data points to assist with the creation of collateral that highlights our value proposition. - Act as a liaison between business units and technical teams, ensuring clarity and alignment throughout the product lifecycle. - Navigate a matrixed & globally distributed organization to influence stakeholders and drive outcomes within tight timelines. - Establish a network within the organization by building key relationships with Publisher team counterparts and various stakeholders across Sales, Ops, Legal, Privacy, Strategy, leadership, etc. - Mentor, develop, and foster the skills of junior product managers. - Support the creation of business cases and strategic planning for individual product initiatives. - Drive ideation for new-to-market product features and solutions through extensive internal/external research and workshops. All About You - Extensive experience in product development, including partnering with Engineering teams, rapid opportunity assessment, concept creation, business model innovation, and global in-market testing. - Deeply disciplined in product management process & tools including; discovery, planning, user journey mappings, prioritization, milestone creation/management, backlog/roadmap management, collaboration with CX & design, KPI measurement, optimization. - Proven ability to effectively define MVP for new product features while also elevating products from MVP to maturity for existing product features. - Natural problem solver: analytical, curious, and fact-driven approach to product development. - Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; facilitating challenging conversations and managing ambiguity. - Exceptional analytical, verbal, and written communication skills. - Strong background in translating stakeholder needs into functional specifications, user journeys and process flows. - Strategic thinker with strong technical acumen and hands-on experience collaborating with technical teams. - Ability to manage priorities and delegate tasks effectively in a fast-paced environment. - Familiarity with ML/AI concepts, particularly in working with model-generated outputs (e.g., optimization models, predictive scoring, or automated decisioning systems). Ability to partner effectively with Data Science teams to interpret model behavior, dependencies, and implications for product design. Preferred Skills - Prior experience in a PM role, or similar, working in agile environments. - Background in AdTech or MarTech strongly preferred . - Ideal candidates will be subject matter experts in Programmatic, Social or Digital buy or sell-side technologies and solutions. - Must possess a deep understanding of Advertiser campaign objectives and translate those into specific product requirements and workflows across mediums such as Ads and/or Card Linked Offers. - CTV and Video experience is a plus. - Knowledge of tools like Jira and Monday.com. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.