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ServiceNow

ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat

Principal Engagement Manager

ManagerManagerFull TimeRemoteLeadTeam 29,000Since 2004Company Site

Location

Japan

Posted

6 days ago

Salary

0

Seniority

Lead

English

Job Description

Principal Engagement Manager

ServiceNow

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. - Lead the delivery team throughout the engagement, often in collaboration with a services partner. - Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. - Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. - Understand the goals and align the deliverables accordingly. - Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. - Be the single contact to encourage collaboration and customer agreement on proposed solutions. - Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years progressive experience as part of a professional services organization; or equivalent education/experience - Ability to travel up to 50% - Industry domain expertise in - Creativity with comfort running projects independently - Experience driving complex issues through analysis and resolution - Experience working collaboratively - ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

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Ohio
Mastercard logo

Manager, Product Development

Mastercard

Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma

Manager6 days ago
Full TimeRemoteTeam 38,800Since 1966

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development Overview- Within P&E, the Network Products team oversees Mastercard's Next Gen Network initiatives (such as Network Access, Next Edge, Transaction Switching, and Network Solutions). - The vision for the Network Solutions product development team is to delight our customers and increase our revenues by enhancing our network's capabilities, functions & reach. - Network Solutions program leverages Mastercard's current switch, next gen switch, and Mastercard Edge Platform ("edge everywhere, run anywhere") to build new services and generate new sources of revenues. - This position will deliver for the Network Solutions program in partnership with the cross-functional global stakeholders: Product Strategy, Product Management, Engineering, Customer delivery, Support chain community. About the Role:- Integrates business applications at an enterprise level using third-party middleware or by designing and implementing custom interfaces and mapping for those interfaces - Leads efforts to define application integration requirements, responsible for deployment, planning and execution of multi-tier application integration initiatives. - Demonstrate end-to-end ownership and partnership with Product Management and Engineering teams to design, develop, test and deliver scalable products for commercialization, ensuring the build effort concludes on time and budget, enabling a go-to-market plan focused on ease of delivery and great customer experience. -Own epic, feature, and story elaboration for assigned initiatives with guidance from team members as needed. Create epics and features within Network Solutions' templates. Detailed story writing with functional, non-functional, and test acceptance criteria. - Ensure the integrity and consistency of the delivery of the vision across all products: capabilities, scalability, performance, speed-to-market, readiness for growth, re-usability. - Detail the epics, participate to the definition of the flows and interfaces for the product, perform joint solution design with Product Architecture and Engineering teams, structure the roadmap and propose phasing of the delivery, prioritize the backlog, define the acceptance criteria, participate to the demo, accept the features. - Produce the artifacts needed by our internal customers with consistency, quality, and care: sequence diagrams, capability training decks for product management, DevZone API articles, content to be inserted in product guide. - Demonstrate project management capabilities to elaborate a joint delivery plan with multiple squads participating in the delivery, from switch and edge. - Apply logic, reasoning, and sound decision-making skills to elaborate solutions with Engineering teams. - Elaborate the concepts and achieve clarity of thought about what will ultimately be built. - Fully understand the functionality, architecture, dependencies, and runtime properties of the systems supporting the products, including business requirements, use cases, UX, back-office systems, technical stack, interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance. - Ensure replication of knowledge, share workload on initiatives, ensure mutual back-up, help the team scale, learn, and expand its scope. 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Ireland
Job Closed
Mastercard logo

Manager, Product Development

Mastercard

Founded in 1966, Mastercard is a worldwide transaction, payment-processing, and consulting company best known for its line of personal and business credit cards. As an employer, Ma

Manager6 days ago
Full TimeRemoteTeam 38,800Since 1966

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Development Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Commerce Media team is looking for a Manager, Product Development to drive delivery of innovative and sustainable Advertiser solutions that yield significant in year revenue and strategic long-term differentiation for Mastercard. The role - Contribute to the development of product concepts, prototypes, and features; independently owning and delivering key workstreams. - Work with engineering and CX&D teams on a day-to-day basis to translate strategy into tangible development plans by writing product requirements, prioritizing key milestones and tracking progress with Engineering, TPMs and tech leads. - Lead the strategy and roadmap for a wide range of capabilities, including technical components. 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Ireland

Senior Manager, Education

REMAX

Based in Denver, Colorado, RE/MAX is one of the world’s foremost real estate franchise companies. Founded in 1973 by real estate pioneers Dave and Gail Linige

Manager6 days ago

Title: Senior Manager, Education Location: Denver United States Job Category: Motto Mortgage Requisition Number: SENIO003113 Full-Time Hybrid Job Description: A Senior Education Manager at Motto Mortgage is responsible for the strategy, development, and delivery of multi-media education programs and events for Mortgage Broker-Owners, Mortgage Loan Originators, and other Motto customers. A Senior Product Education Manager works closely with the Motto Education Director, education team members, and other members of the Product Support Team to ensure accuracy of learning materials for the various mortgage origination and marketing technology systems provided to our franchisees. He or she should have proven experience in an educational or mortgage profession, knowledge of the mortgage business, and be available for 30% domestic travel. 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The offer rate represents one component of the RE/MAX, LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility. Why REMAX? REMAX Headquarters is located in Denver, CO, in the heart of Denver's thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being: Stay Healthy - Comprehensive medical, dental, and vision insurance - Health savings account with employer contribution - Flexible spending account (medical & dependent care) - Voluntary critical illness, hospital indemnity and accident coverage - Short-term disability paid at 100% after 1 year Prepare for Your Future - 401(k) plan with generous company match & immediate eligibility - Free financial advisor service - Company-paid life and AD&D insurance, short-term and long-term disability Feel Supported - - Generous paid time off package includes 15 paid holidays and generous PTO - Hybrid or remote positions and flexible hours - Monthly home office subsidy - Paid parental leave benefits - Paid caregiving, adoption and foster leave benefits - Monthly ClassPass contribution - Employee assistance program including free counseling sessions - Tuition reimbursement program - Pet insurance discount - Recognition program RE/MAX, LLC & Motto Mortgage Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners. When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together. RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas! We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.

Colorado
$80K - $101K / year