• Managing processes and projects that support the day-to-day needs of the event calendar • Coordinate all shipping and transport requests for NA events • Serve as the main point of contact for the asset warehouse • Support agency management, budget tracking, and fabrication requests • Lead coordination of all shipping and transport requests for NA events and experiences • Ensure adherence and governance of the event calendar • Inventory and catalog assets across agency partners, maintaining health and hygiene of assets • Coordinate new fabrication requests with agency partners in collaboration with event owners • Attend HOKA events as needed to assist in setup, teardown, and logistics of assets • Track budget and invoices for the team • Collaborate on event calendar in relation to asset management, event presence, and activation ideas • Organize Sharepoint, create deck templates, and handle miscellaneous administrative tasks

Role Description The Quality Improvement Specialist's primary responsibility is to support and improve the quality of Mind Springs, Inc. services. This position provides support, project management, and oversight in the areas of: - Quality improvement - Training - Regulatory and contractual compliance - Performance measurement - Outcomes measurement Duties include: - Training, monitoring, and feedback of clinical standard work and evidence-based practices - Implementation of policies and clinical workflows - Travel to regional sites within Mind Springs, Inc. is required Qualifications - Bachelor's degree in healthcare, human services, or quality assurance field required - Master's Degree preferred - Minimum three (3) years direct clinical experience and/or clinical supervisory experience strongly preferred Requirements - Ability to effectively communicate Mind Springs, Inc. performance expectations to staff - Knowledge of quality improvement processes, tools, and Best Practices approaches - Knowledge of mental health and substance abuse regulations - Knowledge of clinical risk and utilization management practices - Capable of independent action without losing sight of Mind Springs, Inc. policies, procedures, mission, and values - Working knowledge of Windows-based computer applications including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access - Ability to operate standard office equipment including computer keyboard, calculator, copy machine, fax, and multi-line telephone - Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers - Ability to organize and prioritize workload in a sometimes hectic environment with frequent interruptions Benefits - Medical - Dental - Vision - Paid time off accrual and generous leave policy - 403(b) benefits with 6% company match Working Conditions/Physical Demands - Employee must occasionally lift and/or move up to 25 pounds - Employee is frequently required to walk, sit, stand, or kneel - Occasionally required to climb or balance and stoop - Must have ability to sit for longer periods of time at a computer - Employee must be able to travel between Mind Springs, Inc. sites or within the community - May be exposed to stressful situations that involve enraged, distraught, and/or intoxicated individuals with possible mental disorders - Possible potential for exposure to communicable disease - The noise level in the work environment is usually moderate - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Supports regional event planning, execution, and volunteer recruitment for galas, luncheons, and auctions within a regional portfolio. • Provides onsite staffing support for market and regional events ensuring all logistical elements are in place. • Develop event materials including but not limited to donor briefings, run of shows, event layouts, and event participant and volunteer lists. • Support volunteer recruitment, onboarding, and scheduling for events; serve as the point of contact for volunteers. • Provides support for vendor coordination including but not limited to event supplies management. • Track inventory and ensure timely delivery and setup of event materials. • Work cross-functionally with regional development coordinators.

• Serve as the functional authority for SAP Transportation Management (TM) Event Management capabilities, advising on event capture, milestone tracking, exception handling, alerts, notifications, and process visibility. • Translate business and operational requirements into functional specifications and solution designs aligned with SAP S/4HANA, SAP TM, and enterprise integration architecture. • Guide design and configuration decisions across key event management areas such as transportation milestones, freight order and freight unit status tracking, event profiles, expected events, actual event reporting, exception monitoring, alerting, and visibility dashboards. • Ensure alignment with integration points across SAP modules and related systems, including TM, EWM, MM, SD, GTS, master data, interfaces, reporting, and external carrier or logistics partner event feeds. • Provide expert recommendations on process standardization, system utilization, data quality, governance, and organizational change impacts. • Act as a trusted advisor by balancing mission requirements, operational constraints, technical feasibility, and SAP best practices. • Lead the translation of current-state logistics visibility needs into structured requirements, user stories, business process flows, and functional design artifacts. • Validate that configured event management solutions meet business requirements, operational scenarios, exception workflows, and reporting needs. • Support deployment planning, data readiness, cutover activities, defect triage, user readiness, and transition to operations. • Contribute to training materials, user guidance, standard operating procedures, process documentation, and operational playbooks. • Identify adoption risks related to event quality, interface readiness, user behavior, and process ownership, and recommend mitigation strategies. • Recommend enhancements based on operational data, user feedback, defect trends, and evolving mission needs.