Empower Global Teams
E-Commerce Operations Manager
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
E-Commerce Operations Manager
Teamified
• Oversee and manage customer orders via website and phone, ensuring 100% accuracy • Validate order details, invoices, and pricing to eliminate errors • Coordinate and schedule deliveries with logistics and delivery partners • Analyze order and delivery costs to identify inefficiencies and recommend improvements • Provide high-level customer support, including handling inquiries, sales calls, and product recommendations • Build and maintain strong relationships with customers and suppliers • Manage and optimize the online product catalog, including product listings, categories, and overall website presentation • Ensure product information is accurate, up-to-date, and aligned across platforms • Identify opportunities to streamline workflows and improve operational efficiency • Implement automation solutions for order processing and backend operations • Oversee AI-powered tools and prompts to ensure accuracy and efficiency across: • Order management • Product updates • Customer interactions • Monitor key operational metrics and prepare performance reports • Identify trends, highlight areas for improvement, and implement data-driven solutions • Prepare quotations and other sales-related documentation
Job Requirements
- Minimum 5 years of experience in eCommerce, logistics, or online operations
- Proven experience managing eCommerce platforms and digital workflows
- Strong attention to detail, especially in order processing, invoicing, and pricing accuracy
- Excellent written and spoken English communication skills
- Strong analytical, problem-solving, and process improvement skills
- Proficiency with eCommerce platforms, Xero, and other digital tools
- Experience with eBay or other online marketplaces is an advantage
- Experience with AI tools, prompt engineering, and workflow automation is highly desirable
- Strong time management skills, reliability, and flexibility to start early if required
- Proactive, adaptable, and comfortable working in a fast-paced environment
- Nice to Have:
- Background or familiarity with construction-related products
- Degree in Commerce, Business, Engineering, or Construction
Benefits
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- 13th Month Salary
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