Role Description The Referral Coordinator is responsible for expediting the administrative requirements of patient referrals between participating providers and patient health plans. The incumbent acts as a resource regarding referrals and insurance plan guidelines. This role requires the ability to interpret medical guidelines, benefits, policies and procedures in order to ensure the efficient operations of patient health care services. - You will expedite administrative requirements and logistics. - You will serve as a resource on referrals and insurance plan guidelines. - You will apply discretion, good judgment, and professional communication to all work experiences. - You will regularly utilize independent decision-making capacities and strong interpersonal skills. Qualifications - High school graduate or equivalent preferred. - Two (2) years experience working in a medical setting or insurance company. - Experience in managed care desired. - Experience with CPT and ICD-9 coding, preferred. Benefits - Rooted in the local community. - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. - Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. - Work and live where natural beauty, adventure and strong community connections are part of everyday life. Company Description

• Oversee daily flow of Pharmacy related issues and/or intakes • Maintain status updates of weekly Operations and Prioritization logs • Inform Pharmacy Leadership of pressing issues and escalate accordingly • Train staff on the use of issues tracking software • Coordinate departmental deliverable calendars

• Receive and review prescription orders • Review and assess therapy for each patient’s prescription to determine therapeutic appropriateness • Interact with Patient Care Coordinators, pharmacy technicians, PSPs and other clinicians to coordinate medication preparation and delivery • Counsel patients regarding patient medication and administration of drugs • Interact with patients, physicians, and third party insurance providers • Knowledge, understanding, and compliance with all federal, state and local regulations that govern the practice of pharmacy as well as HIPAA policies and procedures • Provide clinical and pharmaceutical education and in-service training for staff • Disinfect and clean returned medical devices. Processes medical device returns and conducts functional testing on devices as appropriate • Successfully complete role based training requirements, including passing certifications and competency assessments prior to conclusion of training period • Maintain a work environment that upholds privacy standards required by law and AbbVie

• Perform all tasks relative to in-house and external communications with TrueScripts members, doctor’s offices’ and pharmacies • Respond to member and client inquiries • Assist members with appropriate prescription benefits • Problem solve any issues in our claims system • Provide administrative support to Member Care Leadership, Client Success & Executive teams • Work Monday - Friday 8 am to 5 pm Mountain time