Role Description Join Our Customer Service Leadership Team – Work From Home, Enjoy Flexibility, and Grow! Are you a passionate professional seeking a fulfilling career with flexibility and growth opportunities? We’re looking for dedicated individuals to join our customer service leadership team. Work from home, enjoy a flexible schedule, and advance your career while maintaining balance in your personal life. Responsibilities - Enjoy the freedom to work remotely and set a schedule that fits your lifestyle. - Thrive in a nurturing community that values your success and well-being. - Learn from experienced leaders dedicated to helping you excel in your role and career. - Protect your rights and enjoy the security of a union-supported environment. - Rewarding top-performing leaders with unforgettable getaways. - Safeguard your health with comprehensive coverage. - Participate in specialized training programs to strengthen leadership and management abilities. Qualifications - Dedication to delivering exceptional customer service. - Strong communication and interpersonal skills. - Ability to lead, inspire, and motivate teams to achieve results. - Commitment to professional growth while maintaining work-life balance. How to Apply If you’re ready to join a flexible, supportive, and growth-focused team, submit your resume today. All interviews will be conducted via Zoom for your convenience and safety. Take the next step in your career—work from home, grow your leadership skills, and enjoy a fulfilling career journey with us!

• Provide routine customer service and policy support to agents and carriers • Communicate with agents and carriers via multiple channels • Research and resolve customer inquiries according to service standards • Maintain working knowledge of products, services, and promotions • Review and process applications and documentation for policy issuance • Organize and maintain policy files • Collaborate with team and cross-functional partners to ensure timely work completion

Role Description The Customer Service Representative position at Folium Medical Device is critical to maintaining our dedication to serving customers with excellence. As the first contact point, we trust you to represent our brand by providing excellent customer service, ensuring customer satisfaction, resolving customer complaints, and nurturing customer loyalty. This position is ideally suited for individuals who possess superior communication skills, work ethic, and attention to detail. - Engage with customers through various channels such as phone, email, social media, and live chat. - Respond in a timely and accurate manner to incoming customer inquiries. - Provide product and service information to customers and assist them in making purchase decisions. - Maintain a deep understanding of Folium's range of medical devices and their functionality. - Support the processing of orders, forms, applications, and requests. - Resolve customers' complaints by determining the problem areas; proposing solutions; escalating unsolved problems to the relevant department. - Keep records of customer interactions, process customer accounts, and file documents ensuring all documentation is updated. Qualifications - Minimum of 2 years’ experience in a customer support role, preferably in a medical device company. - Excellent communication skills in both verbal and written form. - Strong listening abilities that provide an understanding of specific customer needs. - A customer-oriented attitude backed by a dedication to resolutions. - Ability to work under pressure and multitask. - Proficient computer skills, including Microsoft Office suite and CRM software. - Degree or equivalent experience in a related field will be considered a plus. Benefits - Competitive compensation package. - Full benefits including health, dental, and vision insurance. - Employee wellness program including a gym membership and wellness resources. - Generous paid time off policy and holidays. - Continuing education and professional development opportunities. - Collaborative work environment where every team member’s input is valued.

Title: Customer Support Specialist II - The Toro Company Location: Bloomington United States Job Description: Who Are We? The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career. The Customer Support Specialist II will provide exceptional order to invoice customer relations experience for assigned accounts all TTC Brands. Work with customers to manage product availability and shipment consolidation in an effort to satisfy their requirements. What Will You Do? - Coordinate information flow, orders, and shipments to meet shipping goals of International Distributors. - Process shipments for international customers in accordance with export regulations. - Provide Export Documentation based on U.S. Export rules and regulations. - Support and interact with internal customers such as; sales and marketing, inventory analysts, distribution centers, credit, and traffic to facilitate order requirements. - Maintain knowledge of Toro product. - Maintain best in class responsiveness to correspondence with internal and external customers. - Identify and communicate any issues which would delay or impede prompt shipment of orders. May troubleshoot issues of routine complexity. - Document and update departmental procedures as needed. - Support and provide suggestions to periodic projects and activities such as LEAN process improvements. - Complete ongoing learning and education to ensure competence with growing and changing needs of the corporation. - All other tasks and projects as assigned.. What Do You Need? To be considered for this role, an individual should meet the following minimal requirements: - Bachelor's degree preferred with 2-4 years of experience. - Excellent verbal communication skills to effectively communicate. - Proficient written communication skills to effectively communicate. - Ability to organize, assemble, and arrange resources to meet goals. - Skilled data entry and system navigation skills. - Ability to maintain composure during stressful situations, remaining focused on the ultimate objective. - Strong interpersonal skills to support interaction and development of relationships with a wide-range of internal and external customers. - Capacity to work independently as well as within a team-oriented and collaborative environment. - Proficient in Microsoft Office programs, including strong keyboarding skills. - Experience with order related systems; SAP and Salesforce product knowledge and configurations desired. - 0 to 10% travel (domestic and international). What Can We Give You? At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits. - Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment. - Location - Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters! - Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees. - Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community. - Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday. - Flexible Work Arrangements - This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. #LI-Hybrid - Competitive Salary - The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the annual pay range is between $59,000 - $73,000. Cash compensation is one piece of our competitive total rewards package. You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics. If you need to, you can access your pay early with the dailypay app. At The Toro Company, we are committed to fostering a secure and trustworthy recruitment process for our applicants. Recruitment fraud is a potential threat to job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details when applying to TTC opportunities. The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.