Work from Home Auto SCRA Operations Specialist, Principal Coordinator Job Description: As a Principal Coordinator within the SCRA Operations Team at Capital One, you will be part of a smart and talented team responsible for managing and enhancing processes that deliver excellence to your customer each and every time. The Process Coordinator will play a key role in delivering processes that impact the company's bottom line while still providing excellent customer service. In this position you will contribute immediately while strengthening your process management best practices. Responsibilities: - Owning oversight and execution of assigned SCRA process by performing and overseeing various reporting, auditing and analytical tasks daily to help ensure all military accounts are properly identified and handled appropriately - Provide centralized oversight of the assigned SCRA process, conduct regular process risk assessments - Collecting data and information using analytics and reporting to provide transparency to leadership, while ensuring compliance with federal laws and company guidelines are in order to minimize losses and legal concern for SCRA related accounts. - Seamlessly collaborate with SCRA teammates as well as multiple COAF Internal departments to problem solve on the execution of SCRA processes - Tracking and resolving process breakdowns, and in turn, prepare and present process improvements to Leadership and Senior Leadership - Facilitate new-hire and on-going training as well as side by sides and SCRA new hire training - Understand internal and external customer needs to drive process improvements, and in turn, prepare and present process improvements to Leadership and Senior Leadership - Occasional outbound and inbound customer contact to ensure the SCRA related processes are completed timely and within federal laws and company guidelines in order to minimize losses and legal concern for SCRA related accounts. Schedule: Monday - Friday 7:00am-4:00pm or 8:00am-5:00pm CST with a rotating Saturday Work from Home Technology Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 3 years of customer service or call center experience - At least 2 years experience working in the financial industry - At least 1 year experience using Google Suite or Microsoft Office Preferred Qualifications: - Bachelor's Degree or Military Experience - At least 2 years experience working in the auto finance industry - At least 2 years experience using Google Suite or Microsoft Office - At least 2 years of experience in compliance or risk management - At least 2 years of experience in process management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor Plano, TX: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Atender tickets y requerimientos operativos y técnicos de clientes empresariales, asegurando respuestas claras y oportunas a través de correo y herramientas de soporte. • Acompañar procesos de onboarding e implementación, ayudando a que los clientes comprendan y utilicen correctamente la plataforma. • Dar seguimiento puntual a incidencias, manteniendo una comunicación constante y asegurando una resolución adecuada dentro de los tiempos establecidos. • Monitorear eventos operativos y escalar anomalías técnicas o transaccionales con sentido de urgencia. • Coordinar con equipos internos de Operaciones, Producto, Ingeniería y Compliance para facilitar la resolución de incidentes. • Guiar a los clientes en el uso de los distintos rieles financieros y procesos operativos, incluyendo SPEI, Pagos por Servicio, conciliaciones y flujos transaccionales. • Documentar incidentes, soluciones y mejores prácticas para fortalecer la base de conocimiento y mejorar continuamente la operación. • Asegurar el cumplimiento de SLAs y tiempos de respuesta durante periodos críticos de operación. • Identificar patrones recurrentes y oportunidades de mejora para reducir fricción y elevar la experiencia del cliente.

• Provides overall direction and guidance to the operational activities of the organization • Develops and implements long and short-term strategies to achieve financial and growth targets • Ensures operational excellence within and across our core services • Provides leadership and creates an environment that fosters passion, teamwork and agility within the organization • Builds and sustains long-term client relationships • Plans and successfully executes start-up facilities for new business • Contributes as a key member to our sales and solutions team in winning key strategic accounts • Develops and implements an operations strategy tailored to our client.

Role Description We are hiring a Regulatory Data Operations Lead to join our data team. - Own outcomes — the quality, completeness, and coverage of our regulatory data library across multiple industrial verticals. - Work independently, design your own workflows, and take full ownership of the data streams assigned to you. - Ensure we have the right data to confidently approach new customers, run demos, and deliver for signed pilots. What You'll Do - Own the research, collection, and quality of regulatory data across multiple industrial verticals — from scoping sources to final ingestion-ready output. - Design and execute efficient data collection workflows using AI tools; actively figure out how to use them to do the work faster and better. - Ensure data completeness, accuracy, and timeliness for the verticals you own — including staying on top of regulatory updates. - Independently ramp up on new industries, regions, and regulatory frameworks. - Contribute to the quality standard of the whole team — your work sets the bar. - Collaborate closely with the team on methodology, prioritization, and customer-facing data needs (demos, pilots, new verticals). - Coordinate with the broader data team on collection tasks and quality checks. Qualifications - You take ownership seriously. - You hold yourself to a high standard across everything you do. - You think before you start: map out a smart approach before diving into execution. - You follow through without being chased and are bothered when your output falls short. - You are a fast, independent learner. - You can walk into an unfamiliar industry and figure out what you need to know without guidance. - You adapt quickly when workflows or priorities change; you do not need stability to be productive. - You are genuinely excited about using AI tools to work better and faster. - You have a technical foundation with a business mindset. - You have a 3+ years background in: - Hardware engineering — enough to understand how physical products are designed, built, and regulated across industries, or - Business roles in fast-moving tech companies, or - Legal compliance. - You are curious about new verticals and your engineering intuition travels. - You understand that good data must serve the people using it; you think about the customer, not just the spec. Nice-to-Have - Prior experience in regulatory, compliance, or standards research. - Experience in a startup or fast-moving environment. - Hands-on use of Claude Code in professional work. Benefits - Full-time role with a fast-growing AI startup. - Direct ownership and responsibility from day one — this is not a support role. - Work directly with the founding team. - Remote-first with a small, high-trust team. - Location: we can hire anywhere in Europe, and you can work from anywhere within Europe. Important If interested, please apply with your resume at my email: njc.vox@gmail.com or here directly in the form.