Role Description We are seeking a customer-focused and dependable Client Support Services Representative to join our remote team. In this role, you will serve as a primary point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and building lasting client relationships. - Respond to client inquiries via phone, email, chat, or ticketing systems - Provide accurate information regarding products, services, and account-related questions - Troubleshoot and resolve client issues in a timely and professional manner - Escalate complex concerns to appropriate departments when necessary - Maintain detailed records of client interactions and resolutions - Assist with account updates, service requests, and onboarding activities - Monitor client satisfaction and proactively identify opportunities to improve service - Collaborate with internal teams to ensure seamless client experiences - Follow company policies, procedures, and service standards Qualifications - High school diploma or equivalent; Associate's or Bachelor's degree preferred - 1+ years of customer service, client support, call center, or administrative experience - Excellent verbal and written communication skills - Strong problem-solving and multitasking abilities - Proficiency with Microsoft Office, Google Workspace, and CRM systems - Ability to work independently in a remote environment - Positive attitude and commitment to providing outstanding customer service Benefits - Competitive hourly pay - Fully remote work environment - Flexible scheduling opportunities - Paid training and professional development - Health, dental, and vision insurance (eligible employees) - Paid time off and company holidays - Retirement savings plan options - Employee assistance and wellness programs - Career advancement opportunities - Supportive and collaborative team culture

Requisition Number: 2362568 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Operational Escalation Leadership - Serve as the first level escalation point for technical support issues raised by individual contributors - Assess issue severity, customer impact, and urgency to determine appropriate next steps - Coordinate with Product, Engineering, and other partner teams to drive timely resolution - Provide regular status updates on escalations and document outcomes and lessons learned - Cross Functional Liaison - Represent Technical Support in cross functional meetings, forums, and working sessions - Act as a consistent point of contact between support and partner teams to ensure clear communication and follow through - Track action items, dependencies, and commitments resulting from partner discussions - Escalate risks, blockers, or systemic issues to the Manager, Technical Support as appropriate - Project & Initiative Support - Support planning and execution of team level initiatives such as process improvements, readiness efforts, tooling changes, or onboarding activities - Coordinate work across contributors to ensure alignment of priorities and timelines - Monitor progress and surface risks, dependencies, or resourcing concerns - Team Enablement & Knowledge Sharing - Provide guidance and support to individual contributors on complex or non standard issues - Promote consistent escalation pathways and operational best practices - Contribute to documentation, knowledge sharing, and continuous improvement efforts - Support onboarding and stabilization of new product areas You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Undergraduate degree or equivalent experience - 4+ years of experience in technical support, health technology, or healthcare IT environments - Experience working cross functionally with Product, Engineering, or Operations teams - Demonstrated ability to troubleshoot complex technical or workflow issues - Proven solid written and verbal communication skills, including the ability to convey technical concepts clearly - Proven ability to manage multiple priorities and operate effectively in a fast paced environment Preferred Qualifications: - Experience supporting clinical decision support, EMR integrated, or pharmacy related products - Experience serving as a subject matter expert, escalation lead, or informal team lead - Experience supporting operational transitions, growth, or product launches - Familiarity with regulated healthcare or pharmacy workflows *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Provide technical support to all customers using a ticket-based case tracking system and knowledge base • Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) • Handle customer requests via chat, email, and inbound/outbound calls • Solve customer problems in a reasonable time frame • Provide InteractRV website platform education/coaching to customers and co-workers as needed • Participate in training sessions on new web technologies and product features • Create content for the InteractRV Knowledge Base (internal and customer-facing) • Work with peers and supervisors to resolve low-level escalations • Deliver a technical support experience that delights customers

Role Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. - Resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support. - Use email and chat applications to give clients quick answers to simple IT issues. - Contact clients via phone and/or provide clear, written instructions and technical manuals for complex problems. - Be a trusted person for customers, providing timely and accurate solutions to their technical problems. Qualifications - Degree in a relevant field, like Computer Science, IT, or Software Engineering. - Microsoft, Cisco, Linux, or similar certification is a plus. - Enjoy assisting people with computer issues and able to explain technical details simply. Requirements - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. - Hands-on experience with Windows/Linux/Mac OS environments. - Good understanding of computer systems, mobile devices, and other tech products. - Ability to diagnose and troubleshoot basic technical issues. - Familiarity with remote desktop applications and help desk software (e.g., Zendesk). - Excellent problem-solving and communication skills. - Ability to provide step-by-step technical help, both written and verbal. - BS degree in Information Technology, Computer Science, or relevant field. - Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus. Company Description