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Abascus Insights is a technology company working to improve people's lives by "harnessing the healthcare data explosion" through intelligent integration software. Founded in 2017 b
Principal Sustaining Engineer – Forward Deployed
Location
United States
Posted
99 days ago
Salary
0
Seniority
Lead
Job Description
Principal Sustaining Engineer – Forward Deployed
Abacus Insights
• Act as a senior technical escalation point during production incidents • Lead real-time incident triage, mitigation, and recovery efforts • Drive root cause analysis (RCA) with a focus on systemic, long-term fixes • Identify recurring failure patterns and push for architectural or operational improvements • Partner with Customer Success and Engineering to manage customer impact during incidents • Own post-launch reliability, stability, and operational quality of core systems • Investigate and resolve complex field issues and production defects • Ensure fixes developed during incidents or customer escalations are up streamed into the core product • Improve operational readiness of services through better runbooks, monitoring, and alerting • Reduce operational toil by converting repeated manual work into automation • Engage directly with strategic customers to solve real-world, production-grade technical challenges • Support complex deployments, integrations, and escalations in customer environments • Act as a trusted technical partner to customers during high-impact issues • Translate customer learnings into concrete product, platform, and operational improvements • Contribute to reusable tools, playbooks, and best practices that accelerate future deployments • Serve as a subject matter expert for AWS-hosted production systems • Troubleshoot and resolve issues across: • AWS compute, storage, networking, IAM, and security • Databricks jobs, clusters, and Spark-based data pipelines • Debug performance degradation, scalability issues, job failures, and data correctness problems • Partner with platform and data teams to harden systems for reliability, scale, and operability • Write production-quality code to: • Automate operational workflows • Improve reliability and observability • Eliminate manual intervention and reduce incident frequency • Contribute primarily in Python, with exposure to JVM-based systems as needed • Review code with a strong emphasis on operability, resiliency, and maintainability • Provide technical leadership without formal authority, influencing design and operational decisions • Mentor engineers through pairing, reviews, and incident leadership • Collaborate closely with Product, Engineering, Data, and Customer teams • Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents
Job Requirements
- 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
- Deep hands-on experience operating production systems in AWS
- Strong experience troubleshooting Databricks and large-scale data platforms
- Proficiency in Python and experience building production services or tooling
- Strong understanding of:
- Distributed systems
- Incident management and RCA practices
- Monitoring, alerting, and observability
- CI/CD Pipelines that leverage Infrastructure as Code.
- Proven ability to own problems end-to-end, from detection to permanent resolution
- Excellent communication skills, especially during incidents and customer escalations
- Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation.
- Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers.
Benefits
- Unlimited paid time off – recharge when you need it
- Work from anywhere – flexibility to fit your life
- Comprehensive health coverage – multiple plan options to choose from
- Equity for every employee – share in our success
- Growth-focused environment – your development matters here
- Home office setup allowance – one-time support to get you started
- Monthly cell phone allowance – stay connected with ease
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