Zillow logo
Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Support Consultant

ConsultantConsultantFull TimeRemoteJuniorTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 7 moreAll locations: California | Connecticut | District Of Columbia | New Jersey | New York | Maryland | Massachusetts | Washington

Posted

7 days ago

Salary

$21 - $34 / hour

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Support Consultant

Zillow

• Resolve customer inquiries and issues promptly • Learn and master ShowingTime products and services • Apply a range of support tools to assist customers effectively • Follow standardized processes while adapting to individual needs • Document cases accurately and efficiently • Prioritize and complete pending cases • Meet performance and productivity metrics • Collaborate with internal and external support teams • Promote additional ShowingTime products and services to customers

Job Requirements

  • Minimum of 1 year in customer service or a similar role
  • High School Diploma or Equivalent Education
  • Strong background in de-escalating calls
  • Ability to address and resolve blocking issues raised by customers
  • Strong multitasking and attention to detail
  • Ability to thrive in a fast-paced environment
  • Clear and articulate verbal and written communication
  • Basic digital literacy and technical troubleshooting
  • Fluent in English

Benefits

  • Equity awards based on experience, performance, and location

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